61 Bpo Experience Jobs

Role Overview: As a Customer Support Executive at Cybage Software, you will be a crucial part of the support team, providing exceptional customer service through voice, chat, and email channels. Your primary responsibility will be to deliver timely and effective solutions to international clients while maintaining a high standard of communication and professionalism. Key Responsibilities: - Deliver exceptional verbal and written communication in all customer interactions. - Leverage prior BPO and application support experience to provide timely and effective solutions. - Must have hands-on experience in chat support, handling international customers with professionalism and empathy. - Provid...

Role Overview: As a Team Lead in the Voice Process at unifyCX, you will be responsible for managing and guiding a team of call center agents to ensure the delivery of high-quality services to our clients. Your role will involve driving team performance, maintaining adherence to key performance indicators (KPIs), and enhancing customer satisfaction levels through effective leadership and operational excellence. Key Responsibilities: - Manage a team of voice process agents to meet daily targets and quality metrics. - Monitor team performance, provide regular feedback, and conduct performance reviews. - Handle customer escalations promptly and ensure effective resolution. - Improve processes to...

As an experienced professional in the field of international voice-based Sales and Telemarketing, you have the opportunity to join a dynamic team in a fast-paced environment. Your main responsibilities will include: - Handling international inbound and outbound calls efficiently - Promoting products and services to customers to meet sales targets - Maintaining high-quality customer service standards during interactions - Recording and updating customer information accurately - Following call scripts and compliance guidelines diligently To be eligible for this role, you should meet the following criteria: - Minimum qualification of 12th pass - Age limit up to 35 years - 6 months to 1 year of ...

Job Description: You will be required to have a minimum of 3 months to 4 years of experience, with good communication skills in English. Any Graduate & Post Graduate are eligible to apply for this role. You should be comfortable working in the US Shift from 5:30 PM to 2:30 AM. Previous experience of six months in a BPO will be considered. The work schedule includes weekends off and pick up and drop facilities will be provided for the night shift. Female staff will have access to cab services. Immediate joining is mandatory for this position and both male & female candidates are welcome to apply. Please note that this opportunity is not suitable for freshers. Key Responsibilities: - Work effe...

As a Team Lead in the voice-based BPO process in Mangalore, your role is crucial in managing and guiding a team of call center agents to ensure high performance and customer satisfaction. Your responsibilities include: - Managing a team of voice process agents, ensuring daily targets and quality metrics are met - Monitoring team performance, providing regular feedback, and conducting performance reviews - Handling customer escalations and ensuring prompt and effective resolution - Driving operational excellence by improving processes and optimizing call handling time and customer satisfaction - Conducting team huddles, training sessions, and daily briefings - Collaborating with QA, Training,...

As a Senior Associate in this role, you will be responsible for managing bids and proposals for international BPO projects. Your main responsibilities will include: - Creating compelling proposals that showcase the organization's strengths and unique selling points to clients - Collaborating with various stakeholders to tailor solutions to meet clients" needs effectively - Developing winning bid strategies, understanding profit margins, and addressing technical and commercial risks - Researching, writing, and reviewing proposals within specified timelines - Facilitating communication with clients and stakeholders throughout the bidding process - Conducting client visits and presentations to ...

As an Associate Director - Operations at Firstsource, your role involves maintaining positive working relationships with clients, providing operational expertise for new customer engagement, designing strategies to exceed customer expectations, and collaborating with cross-functional teams to create innovative solutions. Additionally, you will be responsible for developing the next generation of operational leaders and ensuring the effectiveness of operations. Your key responsibilities will include: - Owning the Profit & Loss (P&L) responsibilities - Ensuring delivery on all Service Level Agreements (SLAs) with clients and driving efficiencies and productivity - Maintaining appropriate staff...

HIRING HIRING HIRING !!! Job Title: Customer Service Professional International BPO Company Name-Foundever Location: Andheri East, Mumbai Hiring for Candidates from Mumbai location Only (Not Looking for relocation) About the Role: We are seeking enthusiastic and customer-focused individuals to join our dynamic team as Customer Service Representatives for our international BPO operations. The role involves handling customer interactions across voice, chat, or email channels, ensuring excellent service delivery, and maintaining high levels of customer satisfaction. Key Responsibilities: Handle inbound/outbound calls, chats, or emails from international customers. Provide accurate information, ...

As an experienced Trainer in the BPO domain, your primary responsibility will be to conduct effective training programs for new hires and existing agents in the voice process team. You will play a crucial role in enhancing communication skills, product/process knowledge, and overall service quality to ensure that agents are well-prepared and confident in handling voice interactions. **Key Responsibilities:** - Conduct new hire training (NHT) sessions focusing on voice process, communication, product/process knowledge, and soft skills. - Design, update, and maintain training content, manuals, and modules. - Assess trainee performance through assessments, mock calls, and feedback sessions. - C...

Job Description_ Senior Executive - AR Analyst _ Denial management Job Name Senior Executive Position Title Senior Executive - AR Analyst Band A2 LOB: Denial Management AR Analyst - RCM Reporting To Assistant Manager Location/Site: EXL India, Chennai Overview Review, Analyze and Manage assigned outstanding receivables portfolio by ensuring outstanding/denied claims are resolved, follow up effectively for additional information as needed with insurance companies for claims resolution, follow up with the insurance company on the outstanding/denied claims and resolve them within the timelines and defined Service Level Agreements (SLA's), website checking and working on non-callable denials. Qua...

Responsibilities Administratively manage a team & monitor their performance Motivate and recognize team members through implementation of the R & R programs Analyze various reports to enhance productivity Improve quality of service and increase client delight Prepare and submit periodic reports of Team performance and should identify the gaps/scope of improvement (if Targets are not met). Rostering and Scheduling of agents as per Process requirement Provide end-to-end resolution by taking ownership and doing follow-ups To ensure required login hours of the team to meet the volume of work. To ensure all the members of the team are equipped well to handle customers queries. To meet the Team ta...

As an HR Generalist at TaskUs, you will be responsible for taking care of the employees and playing a crucial role in Employee or Labor Relations. Your responsibilities will include: - Handling due process documents and proceedings such as admin hearings - Conducting background checks and employee eligibility verifications - Administering and executing human resource programs including compensation, benefits, leave, disciplinary matters, disputes, investigations, performance management, talent management, productivity, recognition, morale, occupational health and safety, and training and development - Managing employment-related inquiries and referring complex matters to appropriate staff - ...

Role Overview: As a Team Lead for the voice-based BPO process at unifyCX, your main responsibility will be to manage and guide a team of call center agents to ensure high performance, adherence to KPIs, and customer satisfaction. You will play a key role in daily operations, coaching agents, handling escalations, and reporting performance metrics to the leadership team. Key Responsibilities: - Manage a team of voice process agents, ensuring they meet daily targets and quality metrics. - Monitor team performance, provide regular feedback, and conduct performance reviews. - Handle customer escalations efficiently to ensure prompt resolution. - Drive operational excellence by optimizing call ha...

Role Overview: As a Trainer for the voice process team in the BPO domain at unifyCX, you will be responsible for delivering effective training programs to new hires and existing agents. Your role will involve enhancing communication skills, product/process knowledge, and overall service quality to improve customer satisfaction through well-prepared and confident agents for voice interactions. Key Responsibilities: - Conduct new hire training (NHT) sessions focused on voice process, communication, product/process knowledge, and soft skills. - Design, update, and maintain training content, manuals, and modules. - Assess trainee performance through assessments, mock calls, and feedback sessions...

You will be working as a Tier 1 Technical Support Agent handling basic support inquiries from US users regarding internet, OS, and application issues. Your key responsibilities will include providing first-level resolution or escalating to Tier 2 support, updating case logs, providing estimated resolution times, and recommending standard support plans. Qualifications Required: - Strong communication and call-handling skills. - Tech support/BPO experience is preferred. The company offers full-time, permanent job roles with the benefit of working from home. The shift timing is during the night, and the work location is in person at Mohali.,

Handle international voice process (inbound/outbound). Communicate effectively with global customers. Meet performance targets and ensure customer satisfaction. Minimum 1 year of relevant experience in International BPO Voice Process only Good communication skills are a must Immediate joiners preferred

Lead and supervise a team of outbound sales agents to meet and exceed sales targets. Monitor team performance and provide regular coaching and feedback. Ensure compliance with company policies and quality standards. Motivate team members to achieve productivity and morale goals. Collaborate with other departments to resolve operational challenges. Prepare and present reports on team metrics and performance to management.

Handle inbound customer queries with professionalism and clarity Deliver excellent customer service while adhering to quality and compliance standards Work effectively in a UK shift with fixed weekend offs Maintain accurate documentation of customer interactions and resolutions Meet performance metrics such as call quality, AHT, and customer satisfaction Collaborate with team members to resolve customer concerns and improve service delivery

Role Overview: As a Communication Trainer at Foundever, you will play a crucial role in leading and directing the learning culture and vision for new hire batches. Your primary focus will be to support the Learning Manager by providing development to on-site frontline staff to ensure the delivery of business objectives. You will manage training programs and the learning experience for adult learners at the site. Strong communication skills are essential for this role to effectively communicate training programs and ensure a smooth learning experience. Key Responsibilities: - Develop and implement training programs for new hire agents - Provide development to on-site frontline staff - Manage ...

As a Subject Matter Expert for the Telecom Process into ISP at Navi Mumbai Airoli location, your role overview includes providing support to the team and coaching new hires in their learning journey. Your key responsibilities will be: - Support in the new hire experience classroom including crosschecks and contact handling. - Possess knowledge of where learners are in their learning whenever providing support. - Facilitate debrief sessions. - Observe and support contact handling, observe behaviors such as hold, tool usage, and efficient navigation. - Attend and engage in the reinforcement training and contribute when applicable. - Support questions through various communication tools. - Supe...

currently seeking a Team Leader for their Telecom Process into ISP for Airoli location. The ideal candidate must have a min of1 year of exp as Team leader for international process Exp in handling team managed clients hands on excel,people management Required Candidate profile Process : Experience in Voice Process is mandatory (International) Background : BPO Experience Shift Window : 24 x 7 Week offs : Any 2 days in a week Any Query 8652547205/anisha@peshr.com

You should have 1-4 years of experience in a relevant field. Your skills should include good communication skills (both oral and written), sound computer knowledge (MS Word, Excel, Outlook, and email handling). Preference will be given to candidates with experience in handling US customers. You should possess good listening skills and the ability to understand US customers. A strong customer focus, result-oriented approach, flexibility to organizational requirements, good analytical thinking, positive attitude, high energy levels, and being a team player are essential. BPO experience is preferable as this is a night shift position. You should have a background in ITES/BPO industry. A degree ...

We are looking for a highly experienced Platform Leader to lead the end-to-end setup, delivery, and performance of large-scale RSA process Experience require from Automotive process BPO Require International BPO Experience Contact- 9311035462 (Aman)

Domestic Voice process

Real estate process (semi-international process) Timings - 9pm to 6am 2 weeks will be night 2 week day. Salary upto 22k in-hand 26ctc. Rotational off 6 months BPO experience