Hiring For Global Organization - Customer Service - Mumbai - Powai

Job Description

Hi, We are hiring Fresher and Experienced Candidate for one of our reputed Client located at Mumbai Powai Role & responsibilities Exp Req - 0 - 3 years Position - Customer Service Operation( non voice - Email and Chat) Location - Mumbai powai Mode of work - Hybrid Shift- UK shift - 12:30 PM - 9:30 PM (drop facility available) Interview Date (Aptitude test) - 17th and 18th June Time - 11:00 AM - 5:00 PM Mode of test - F2F Overall Job Purpose A key member of Customer Service Operations team, responsible for providing an efficient, effective and compliant service to policyholders. Key accountabilities include handling of simple and complex cases, quality in service delivery, accuracy in providing and capturing information while adhering to compliance guidelines and support to team managers. Key responsibilities: Life Operations, Advice, Adhoc Projects To provide customer service to both internal and external customers Ensure own work is completed to a high level of accuracy within service level agreements, to achieve regulatory targets Maintain and implement personal development plan in partnership with immediate manager Identify, facilitate and implement process improvement ideas to improve efficiency. Keep own knowledge up to date in relation to servicing/processing/compliance activities Execute non-standard cases and manual work that cannot be processed on standard systems. Learn all the skills and knowledge that would cover a broad range of servicing activities across regulated products. Identify customer needs, providing assistance / information and capturing essential details on the system thereby enabling other departments to fulfil the customer requirements. To demonstrate a positive risk, compliance and control culture through the identification, assessment, monitoring and management of risks and issues within the business area, alongside ensuring timely and appropriate resolution of control weaknesses, actions and failures that arise. To achieve and maintain required level of competency as per the training and competency framework. Responsible for the day to day pre sales administration for Advice and servicing of Retirement Account customers Responsible for updating details on various systems Will also be responsible for sending template letters to customers and at times creating free-form letters to respond to customer queries. Handle calls to ceding companies or internal departments within UK if required for some work types Preferred candidate profile Candidate with 0-3 years of experience People with Exp in Insurance / pension operations Relevant exp in Backed or customer service operations (Fresher Can also apply) 20% internal coordination rest backend operations Excellent verbal and written communication skill Note - We are conducting a drive on 17th and 18th June kindly share your updated copy of resume on gitika.gupta@weareams.com or whatsapp on 7506127362 with below mentioned details - Total Exp - Relevant Exp Current CTC - Exp CTC - Notice period - Availability for L1 screening - Aptitude Test - (F2F) - 17th / 18th June Time L1 - Assessment test/ aptitude test involves set of questions based on below mentioned subject Comprehensive grammar Logical and reasoning Basic Mathematics Kindly do not apply if you are not looking for Customer service operations role Gitika Gupta Talent Acquisition M| +91 8976944291/7506127362 E| gitika.gupta@weareams.com www.weareAMS.com