1516 Email Support Jobs - Page 16

Hiring for WebChat Process Requires Good English with a minimum exp of 1 Year in Customer Service (E-mail or Chat/Telecom Voice). Rotation shift, 1 Rotation week off, One-Way Cab Drop Facility immediate joining * Required Candidate profile Should have 15 & above typing speed Proficient in English Language (Type, Read and Write) If interested Call Khushi-9811121475 Sukriti -8176976655 Palak-8115955507 Arjuna-9810615875

Walk in for BPO Non voice process Good communication required Email support process communication has to be good. Graduation is not mandatory Sal is negotiable Day Shift 6 days working, 1 days rotational off Please apply for the job in Naukri.com. We will check & will update you. Do not search the number in Google and do not call us.

Walk in for BPO Non voice process Good communication required Email support process communication has to be good. Graduation is not mandatory Sal is negotiable Day Shift 6 days working, 1 days rotational off Please apply for the job in Naukri.com. We will check & will update you. Do not search the number in Google and do not call us.

Company address Krishna Business Park, Plot Kx14, Thane - Belapur Rd, Ramu Limaje Nagar, Dighe, Navi Mumbai, Maharashtra 400608 Person to Meet - Tejas Chavan Contact - 9930937232 Job Summary: We are seeking a detail-oriented and customer-focused Email Support Representative to join our support team. In this role, you will be responsible for responding to customer inquiries via email in a timely, accurate, and professional manner. Youll play a vital role in maintaining customer satisfaction and representing our brand with empathy and efficiency. Key Responsibilities: Respond to customer emails regarding product questions, order issues, billing inquiries, technical support, and general service information. Identify customer needs, clarify information, research issues, and provide appropriate solutions or alternatives. Escalate complex or unresolved issues to the appropriate internal teams. Maintain accurate records of customer interactions using our CRM or helpdesk platform. Follow communication procedures, guidelines, and policies. Collaborate with other departments to ensure customer issues are resolved promptly. Continuously learn about product updates and company policies to provide accurate information. Requirements: Proven experience in a customer service or email support role. Excellent written communication skills with strong grammar and spelling. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and attention to detail. High school diploma or equivalent; additional qualifications in communication or customer service are a plus.

We are hiring for Top BPO's for customer support. Hiring for content moderation Key skills required: Should have exp in content moderation Need only graduates with 1 year experience into content moderation Salary - 30% hike up to 6 LPA call aditi@7795311459 7848820046 , 7829423175

Hi, Greetings from Trigent Software!!! We have openings for freshers back-office role, interested candidates please reach out to Job Description: Good Verbal/written communication. Any commerce graduate freshers but no BE/ BTECH/ BCA/ BSC (Only 2023/ 2024 passed out). Good analytical/computer skills (Excel skills, email writing)Analyze/Review data and research in various systems and tracking tools. Apply knowledge of processes and related systems to assist identifying, assessing and resolving issues/problems. Assess and resolve non-standard and standard issues or problems. Seek advice and escalate issues when faced with tasks/problems outside the scope of the work Location: Airoli,Mumbai Shift: 5.30 PM to 3 AM

Sitting profile, Customer service only , No sales involved Required candidates for both voice & chat process... fresher eligible. Good salary +Growth opportunities Free Placement. No Fee to be paid.. call now Ms.Bhawna sharma 83604 82210 6230972380 Required Candidate profile candidate must be 12th at least, Graduate & Post graduates also required. male female both required, Fresher eligible Call Ms.Chandni 6230972380 Ms.Priyanshu 93177 53708 Ms.Radhika 8146555305

Role & responsibilities: Respond to customer first contact resolution mails received at designated Credit Card team ID &Liabilities Team ID as per agreed business TAT Responsible to identify NFTR cases and follow up with the concern business unit for adequate resolution To ensure 100% adherence to laid down process while responding to customer mails Responsible to provide complete and accurate resolution to customers, to achieve the overall objective of Customer satisfaction . To identify request received from customer for charges waiver and raise request in CBCI system and Branch Waiver system as per EMT Grid Walk in Drive through your network references and groups for the requirements in mentioned roles and locations. We are conducting walk-in-drive on 18 Jun2025&19Jun 2025, from 10 .30AM-3 .30PM @ Commerzone Porur , Chennai Refer your friends for the below mentioned role. EMT Officer Credit cards EMT officer Liabilities Interview location : Commerzone Porur , Chennai Date Of Interview : 18th Jun 25 & 19 th Jun 2025(Wednesday &Thursday) Timing : 10.30 am to 3:30 pm Venue : HDFC Bank Ltd,6th Floor B -Wing , Commer zone Building Mount Poonamalle Road, Porur Chennai- 600116 Contact Person : Kavitha Raghunathan

Responsibilities: Interact with the Customer via messages, email, or online chat to provide quotes using transportation companys portal. Understand the pricing structures, shipping options, and additional fees or charges to the customer.

Role Responsibilities: Manage customer queries via voice, chat, and email channels Use CRM systems and GDS tools to resolve service issues Escalate complex cases to appropriate teams Follow company and contact center protocols Key Deliverables: High-quality customer interactions across support channels Resolution of service issues using GDS (Amadeus) Adherence to shift schedules and process SLAs Consistent participation in training and quality initiatives

Exciting Career Opportunity with a Leading American Global Corporation! Daily Walk-in Human Before Resource Private Limited Block F-1 Unit 401 4th Floor (Lift 2) Near-- Beside HCL Technologies (Sector 16 Noida Metro Rajanigandha Gate) Noida -201301 Contact Details: 9997196123, 9147047908, (Monday to Friday 10AM- 7P) Saturday (10AM-6PM) Position: Process Associate (E-Mail Support) Type: Immediate Joiners Only Shift: 24x7 Operations (5 Days Working, 2 Rotational Offs) Qualification Required: 12th Pass/ Graduate / Post Graduate (Any Stream) SALARY - UPTO 4.5 LPA Key Skills Required: Excellent Written & Verbal English Communication (Must-have) Strong E-Mail Writing Skills with a Customer Service Focus Ability to Solve Customer Queries Professionally via E-Mail Prior Experience in Order Management (Preferred) Why Join Us? Work with a globally renowned American MNC Professional Work Environment Excellent Career Growth Opportunities If you have excellent English communication skills and are ready to start immediately, this is your chance to join a world-class organization! Daily Walk-in Human Before Resource Private Limited Block F-1 Sector 3 Office Number - B001 Near-- Beside HCL Technologies (Sector 16 Noida Metro Rajanigandha Gate) Noida -201301

Exciting Career Opportunity with a Leading American Global Corporation! Daily Walk-in Human Before Resource Private Limited Block F-1 Unit 401 4th Floor (Lift 2) Near-- Beside HCL Technologies (Sector 16 Noida Metro Rajanigandha Gate) Noida -201301 Contact Details: 9997196123, 9147047908, (Monday to Friday 10AM- 7P) Saturday (10AM-6PM) Position: Process Associate (E-Mail Support) Type: Immediate Joiners Only Shift: 24x7 Operations (5 Days Working, 2 Rotational Offs) Qualification Required: 12th Pass/ Graduate / Post Graduate (Any Stream) SALARY - UPTO 4.5 LPA Key Skills Required: Excellent Written & Verbal English Communication (Must-have) Strong E-Mail Writing Skills with a Customer Service Focus Ability to Solve Customer Queries Professionally via E-Mail Prior Experience in Order Management (Preferred) Why Join Us? Work with a globally renowned American MNC Professional Work Environment Excellent Career Growth Opportunities If you have excellent English communication skills and are ready to start immediately, this is your chance to join a world-class organization! Daily Walk-in Human Before Resource Private Limited Block F-1 Sector 3 Office Number - B001 Near-- Beside HCL Technologies (Sector 16 Noida Metro Rajanigandha Gate) Noida -201301

Top MNC BPS is hiring for the Premium Blended and Chat Process. Candidate Must be excellent in English Communication. CTC- 3LPA-4.10 LPA Rotational Shift 5 working Days+ Cab +Bonus Call / WhatsApp- 9147047911, 6296317938, 9147047910

Professionally and accurately provide support to our merchant customers via inbound and outbound calls, emails, and/or, web-chat communication methods. Educate callers of the importance of achieving and maintaining PCI-DSS Compliance and provide the appropriate level of assistance for each step of the process. Identify opportunities to promote Sysnet products and services and action appropriately. Assist callers with lo0gin and navigation of our proprietary online portal solution; Sysnet. Air. Provide excellent customer support and strive to achieve first call resolution by thoroughly and efficiently gathering the necessary information to fulfil the purpose of the call. Recognize and appropriately manage assertive or complicated calls by responding in a calm, clear, respectful, and helpful manner; escalating only when necessary. * Thoroughly and accurately log each call using the appropriate systems and guidelines. Properly manage call metrics with respect to stated goals and Service Level Agreements. Undertake additional duties as necessary, based upon the needs of the business. Qualifications Minimum Graduate or equivalent 1 years experience in a customer service environment (preferably call center environment) Excellent command of written and spoken English Ability to work flexible shifts while displaying impeccable schedule adherence A team player with a positive outlook and a passion for0 customer support Excellent communication and listening skills Excellent telephone manner and related soft skills Strong attention to detail and ability to multi-task Proficient with computer and email use and functionality Strong decision-making and problem-solving skills We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, political affiliation or opinion, medical condition, status as a veteran, and/or any other federal, state, or local protected class.

HELLO JOB SEEKERS!! GREETINGS FROM SHININGSTARS!! ANY UNDERGRADUATE/GRADUATE/FRESHER/EXPERIENCED ALL CAN APPLY IMMEDIATE JOINERS ONLY Are you ready to kickstart an exciting career with a dynamic multinational BPO in KOLKATA ? Shining Stars is on the lookout for enthusiastic individuals to join our team, and it could be YOU! PROFILE- CUSTOMER SERVICE PROCESS- VOICE PROCESS LOCATION- KOLKATA ( RAJARHAT, SALT LAKE ). ROLES AND RESPONSIBILITIES- *Resolving customer issues brought to your attention. *Ensuring customer satisfaction by listening to them and solving their problems. *Performing quality assurance surveys with customers. *Interacting with customers to determine whether they have a desirable and shareable experience. *Possessing the knowledge and ability to improve customer service experience of the customers. ELIGIBILITY- *Undergraduate/Graduate any can apply. *Freshers and experienced candidates both are welcome to apply! *Communication Skills: Brilliant presentation and strong verbal/written skills. *Must be comfortable with Work From Office. *Must be comfortable with rotational shifts. SALARY- FRESHERS: UPTO 15k CTC and 12.7k Inhand. EXPERIENCED: UPTO 19k CTC and 15.4k Inhand. PERKS AND BENEFITS- ONE SIDE CAB IN ODD HOUR. INTERVIEW MODE- WALK-IN INTERVIEW You can give me a call or can share your resume on this Number: Regards, Sohil Sharma (6393179544) (HR Executives) ShiningStarsITPL. #jobs2025 #domesticvoice #bpo #bpovoice #freejobs #immediatejoiners #workfromoffice #kolkata#kolkatajobs#kolkata#domesticprocess #communicationskill #voiceprocess #chatprocess#nonvoiceprocess #emailprocess#voice #callcenter #telecalling #customerservice #voiceprocess #inboundcalls

SHIFT TIME : US Rotational SHIFTS +NIGHT SHIFT ALLOWANCE Logistics done differently As the Transportation Specialist, you will be responsible for performing all functions of customer service, as well as order entry, daily tracking of loads for all modes of transportation, and freight pay resolution. This position is responsible for resolving issues with shipments from carriers. Review errors, reports and fix them. Involves research and resolution of all issues and documents. Perform data entry or corrections of shipment information to match TMS, tracks and communicates root-cause analysis of issues to support continuous improvement. Monitor carrier performance/compliance issues. Perform data entry and track-and-trace duties Essential Functions: Enter shipment information into the system for approval. Contact clients and preparers of source documents to resolve questions, inconsistencies, or missing data Enter data from source documents into computer following format displayed on screen and enter necessary codes Validate system data for accuracy of shipments. Research, analyze, and identify issues and errors on shipments, collaborating with internal and external parties as needed to resolve issues. Compare data entered with source documents or re-enter data in verification format on screen to detect errors. Work on manifest or bulk upload of invoices for the Spreadsheet Upload Process. Follow and apply all SWIs and process documents. Ensure efficient, accurate, timely and thorough completion of daily, weekly and monthly deliverables across all function of billing process Seek continuous improvement across all functions/processes and accounts. Assist Supervisor with prioritizing workload and update of account status. Qualifications: Bachelors degree required, Technical Skills: Broad range of network and desktop knowledge, including experience with Microsoft Office programs. General Skills: Basic to Intermediate Excel is required. Knowledge of freight bills and freight terms; strong hold on accounts process and operational procedures. Hands-on experience on Freight Billing Process or Transportation is a plus. Excellent communication skills (oral and written); communicate effectively with peers, end users, and external clients. Excellent interpersonal skills: participate in a team environment and build strong working relationships. Good time management skills: ability to follow and create SWIs; multi-task and prioritize workloads; demonstrated analytical capabilities; effectively identify and resolve problems.

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook. Mega Virtual Drive for Customer Service roles -English+ Hindi Language on 18th June 2025 (Wednesday) || Ahmedabad Location Date: 18-June-2025 (Wednesday) MS Teams meeting ID: 462 682 166 152 4 MS Teams Passcode: ko7zJ3hp Time: 12:00 PM - 1:00 PM Job Location: Ahmedabad (Work from office) Languages Known: Hindi + English Shifts: Flexible with any shift Responsibilities • Respond to customer queries and customer's concern • Provide support for data collection to enable Recovery of the account for end user. • Maintain a deep understanding of client process and policies • Reproduce customer issues and escalate product bugs • Provide excellent customer service to our customers • You should be responsible to exhibit capacity for critical thinking and analysis. • Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment Qualifications we seek in you Minimum qualifications • Graduate (Any Discipline except law) • Only Freshers are eligible • Fluency in English & Hindi language is mandatory Preferred qualifications • Effective probing skills and analyzing / understanding skills • Analytical skills with customer centric approach • Excellent proficiency with written English and with neutral English accent • You should be able to work on a flexible schedule (including weekend shift) Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. **Note: Please keep your E-Aadhar card handy while appearing for interview.

WARM Greetings, Hiring: International Non-Voice Telecom Process | Freshers & Experienced Location: [Bangalore] Process: International Non-Voice Telecom Shift: US Rotational Shifts Work Mode: Work from Office Joiners: Immediate Joiners Preferred Job Description: We are hiring for a Non-Voice Customer Support role in a leading international telecom process . This is an excellent opportunity for freshers and experienced candidates looking to build a career in global customer service. Key Responsibilities: Respond to customer queries via email and messaging systems Troubleshoot issues and provide accurate, timely resolutions Maintain high standards of communication and customer satisfaction Log interactions and follow up on open queries as needed Adhere to process guidelines, SLAs, and quality standards Eligibility Criteria: Education: Graduates / Undergraduates Experience: Freshers and candidates with prior BPO/non-voice experience welcome Skills: Excellent written and verbal communication skills Willingness to work in US rotational shifts Strong logical thinking and attention to detail Call and book your interview slots now! 7829336202 / 7829336034 / 9380300644 / Start your international BPO career with a leading telecom client apply today!

Urgent requirement for BPO Executive international process. Candidate should be very good in English communication skills Candidate must possess 1 year in international calling experience immediate joiner will be preferred . interested candidate reach out to us at 9056288584

Walk in Date 20th June 2025; Friday Time – 10 AM to 12 (NOON) Education – Any Graduation ( No Btech – CSE/IT background) Shift Timings – Night Shifts Venue Details - Laxmi Infobahn Pvt Ltd IT/ITES SEZ, Tower – 1, 11th Floor, Survey No- 107, Kokapet, Village Road Gandipet, Kondapur, Rajendra Nagar Mandal, Hyderabad, Rangareddy District, Telangana- 500075. Please find the JD for the requirement Graduate from recognized universities. (B Tech CSE/IT not eligible). Freshers and experienced candidates from 1 to 4 years are eligible Preferred candidates with Claims/Claims Adjudication Experience with BPO sector/ domain are preferrable Possess strong Problem-solving skills, analytical knowledge and communication skills- both written and verbal. Collaborative, high-energy and diligent work ethics to be displayed at all times. Strong ability to multi-task and support different functions based on business requirements. Complete tasks according to the established standards with limited instruction and supervision. Should possess team-based working style coupled with the zeal to expand the learning horizon and be open to new learning. Willingness to work in shifts in different time zones. Professional attitude and projection of professional company image. Ability to work under pressure esp. during Peak seasons. Stay aligned to the Company's Mission, Vision & Values.

JOB DESCRIPTION Account Specialist - ePayment Gateway Account Job Grade Range : JG 2A- 2C Campaign/ Department : ePayment Gateway/Operations #BeMore Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the worlds most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top reasons to work with TDCX Attractive remuneration, great perks, and performance incentives Comprehensive medical, insurance, or social security coverage World-class workspaces Engaging activities and recognition programs Strong learning and development plans for your career growth Positive culture for you to #BeMore at work Easy to locate area with direct access to public transport Flexible working arrangements Be coached and mentored by experts in your field Join a global company, winner of hundreds of industry awards Whats your mission? As an Account Specialist, you will work with our e-Payment Account to provide a #happier customer experience through a variety of channels, including phone, chat, and email. This is a great opportunity to join a dynamic and collaborative team that will provide quality support to address customer enquiries relating to their e-Payment account. To be successful in the role, you should have a keen interest in the e-Payment/Finance related field, love working in a customer-focused environment and enjoy investigative and problem resolution duties. Youll help us deliver excellent service to our partner brands by performing these tasks: Provide exceptional service to E-payment users via phone, chat, and email. Build strong relationships with team members and e-Payment users. Investigate user issues, discover bugs, and resolve them as soon as feasible. Advocate for users and share best practices with the team to continuously enhance our processes. Update the internal knowledge base when you learn something new. Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO 18295-1 Quality Management System of TDCX. Who are we looking for? Candidates must have a high level of English proficiency, corresponding to the minimum CEFR C1 level. At least 2 years of experience in the BPO or contact center environment. Preferably with experience in the Financial, Banking, or Fintech industry. Bachelors degree in any field. Prior experience in customer-facing roles (e.g., B2B, B2C, or contact centers) and handling multi-channel support (email, phone, chat). Strong problem-solving abilities with the capacity to handle complex and demanding cases. Willingness to transition between teams to support business needs effectively. Must be open to working rotational shifts, including weekends

Role & responsibilities Handle customer queries and complaints related to telecom services through voice calls and chat/email. Assist customers with service activation, billing issues, plan changes, and network complaints. Log interactions and update customer information in CRM systems accurately. Escalate unresolved or complex issues to relevant departments following internal protocols. Provide accurate information and troubleshoot basic technical problems (e.g., SIM errors, network outages, device setup). Maintain a high level of customer satisfaction by ensuring timely and effective resolutions. Meet daily/weekly performance metrics such as Average Handling Time (AHT), First Call Resolution (FCR), and CSAT. Qualifications & Skills: HSC (12th pass) or Graduate in any discipline. 02 years of experience in a BPO/telecom customer service environment preferred. Strong verbal and written communication skills in English and one regional language. Ability to multitask between voice and non-voice support. Familiarity with telecom services and common customer issues. Basic computer proficiency (typing speed, CRM systems, email platforms). Good listening skills, empathy, and patience when dealing with customers. Flexible to work in a 24x7 environment with rotational offs. Excellent communication and interpersonal skills Candidates with a B.Com, B.B.A, B.A , or any Postgraduate degree and experience in Customer Support are welcome to apply. Please bring the original physical copy of any of your identification documents for verification. B.TECH , B.Sc, Any Post Graduation freshers are not eligible. Anyone who attended interview before 30 days are not eligible to attend walkin. Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Job Position : Associate Training Coordinator Minimum Experience : 0-6 months Location : Gurgaon Timings: Flexible with Shifts Contact: Jasleen KaurJasleen.2.Kaur@niitmts.com 7042458078 - share resume on WhatsApp Graduates need to apply (B.A. / B.Com / BBA / BHM /B.Sc., BCA), B. Tech (Mech/Biotech) can apply. Distance P.G can apply , BE /MCA are not eligible, PGDM can apply Working knowledge of computers, IN Night shifts Night Allowances will be provided. Excellent Written & Verbal communication skills. Responsibilities: The role involves providing 24*5 Training Administration support to top companies in the EMEA, NAM & APAC region. Assist the customers with the Training Administration issue/E-mail Provide the customer with resolutions / Training scheduling options Gather additional information about reported issue Perform detailed case analysis and document the case in the system and generate ticket Generate daily / weekly reports for the customer on Microsoft Excel Perform Training Management activities on the Learning Management Systems. Both side cab facilities, with no deductions will be provided for which your location should be under our hiring zone Note : 18 months of surety bond. Rotational Shift NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Job description We Are Hiring for International voice Profile -: Associate / Senior Associate (Customer Support) Languages req: Excellent English communication Requirement -: Good Communication Skills Exp-: 1- 5 yrs in int voice Shifts: Rotational Location : Hyderabad Responsibilities and Duties: The primary responsibilities of a Customer Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Key skills required: Proven customer support experience or experience as a client service representative Excellent communications skills Ability to listen and active problem solving skills Good interpersonal skills Ability to handle pressure Ability to multi-task, prioritize, and manage time effectively Job Type: Full-time Qualification :Higher Secondary(12th Pass) / Any graduates (Note: All the rounds are Held through telephonic) Email : careers@glympsehr.com NOTE: - Please call or whatsapp Manya @6364822002 / 8762784204 and schedule your telephonic interviews !! !!!Thanks & Regards HR TEAM!!!

RoleCST Associate Blend Process (Voice & Non-Voice) LocationMIra Co-operative Housing Society, AG Nagar, MIDC, Mira Road East, Mira Bhayandar, Maharashtra 401107 Experience0-5 years Working Days6 days a week Shift Timing8.30 AM to 5.30 PM Role Overview: We are looking for a highly motivated and dynamic CST Associate for the Blend Process to join our team in Mumbai. The role will include both voice and non-voice processes where you will be responsible for handling customer interactions and providing support through various communication channels. Key Responsibilities: Handle inbound and outbound customer calls for voice-based customer service support. Respond to customer queries, complaints, and requests via email, chat, and other digital channels (non-voice). Provide accurate information about products, services, policies, and procedures. Troubleshoot and resolve customer issues, escalating to senior teams when necessary. Maintain a high level of professionalism while ensuring customer satisfaction. Document customer interactions accurately and follow up as required. Collaborate with internal teams to improve service quality and customer experience. Meet performance targets (KPI & SLA) including quality, productivity, and customer satisfaction. Ensure adherence to company policies and processes in all customer interactions. Skills & Qualifications: 0-6+ years of relevant experience in a blend of voice and non-voice customer service roles. Excellent communication skills in English (both written and verbal).Strong problem-solving and troubleshooting skills. Ability to multitask and manage different types of customer queries efficiently. Knowledge of CRM tools and customer service platforms is a plus. Ability to work in a fast-paced environment with minimal supervision. Flexibility to work in rotational shifts, including weekends (6 days a week). Good interpersonal skills and a team player. Preferred Qualifications: Prior experience in customer service or client-facing roles in a BPO or similar industry. Exposure to working in a customer-centric environment. Comfortable working in a diverse and dynamic team.