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Executive - Customer Support - BPO

Executive - Customer Support - BPO

Shashwath Solution

0 - 1 years

|

0 - 1 Lacs

Bengaluru / Bangalore Karnataka India

Posted:11 hours ago| Platform: Foundit logo

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Skills Required

Customer Service Email Support Chat Support GDS Amadeus Voice support

Work Mode

On-site

Job Type

Full Time

Job Description

Role Responsibilities: Manage customer queries via voice, chat, and email channels Use CRM systems and GDS tools to resolve service issues Escalate complex cases to appropriate teams Follow company and contact center protocols Key Deliverables: High-quality customer interactions across support channels Resolution of service issues using GDS (Amadeus) Adherence to shift schedules and process SLAs Consistent participation in training and quality initiatives

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Shashwath Solution

Shashwath Solution

www.shashwathsolutions.com

Information Technology

Bangalore

50-100 Employees

661 Jobs

Key People

Amit Sharma

CEO
Sneha Rao

CTO

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