Executive - Customer Support - BPO

Job Description

Notice Period : Immediate joiners required/15 days preferable - The shifts are 24X 7 Rotation Shifts, Primarily night shift. It is 5 days working ( Rotational 5 Days). We do not provide cabs, the candidate should have their own conveyance. - Proficiency in English Language. Required Certification : Versant 55 Roles & Responsibility : - Answering inbound and outbound calls. of clients and customers. - Ability to perform multiple tasks and adjust quickly in short time frames. - Ability to build rapport with US Patients and maintain the quality scores. - Organized, Efficient and Versatile. - Strong customer service approach to deal with people at all levels (internal and external). Requirements : - Excellent in English Communication Skills - Proven experience as a Customer Support with international exp. - Strong communication skills written and verbal both, US Voice & Accent Knowledge - Proficient in email writing and on chat process. - Problem-solving aptitude. - Able to work on Google Doc and G-Sheet. - Ability to work well with a team.