Executive - Customer Support - BPO

Shashwath Solution

0 - 1 years

0 - 1 Lacs

Bengaluru / Bangalore Karnataka India

Posted:1 month ago| Platform: Foundit logo

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Skills Required

Customer Service Chat Process Email Support Voice Process

Work Mode

On-site

Job Type

Full Time

Job Description

Role Responsibilities: Handle customer interactions across voice, chat, and email channels Resolve service inquiries and escalate complex issues as needed Participate in training sessions for GDS (Amadeus) and service quality Maintain compliance with internal policies and shift protocols Key Deliverables: Deliver high-quality customer experiences with minimal supervision Meet SLA targets for response and resolution times Accurately log and track issues in internal systems Support service continuity in 24/7 rotational shift model

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Shashwath Solution

Information Technology

Bangalore

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Executive - Customer Support - BPO