Customer Care Executive (CCE)

Handle inbound and outbound calls with professionalism and courtesy Provide detailed information about company services and offerings Address customer queries, complaints, and concerns efficiently Maintain accurate records of customer interactions and transactions Follow up with customers to ensure issue resolution and satisfaction Escalate complex issues to senior management when required Achieve daily/weekly call targets and performance metrics Build and maintain positive relationships with clients Assist in customer feedback collection for service improvement Ensure every customer interaction reflects the companys values and standards Specifications Job Specifications (Requirements) Graduate in any stream (bachelors degree mandatory) Strong verbal communication skills in English and Hindi Good listening skills with a customer-first approach Ability to handle pressure and resolve conflicts calmly Basic knowledge of computers, MS Office, and CRM tools Strong problem-solving and decision-making abilities Positive attitude with excellent interpersonal skills Ability to work both independently and as part of a team Prior experience in telecalling or customer service is preferred (freshers/females can apply) Willingness to learn, adapt, and grow within the organization What We Offerpetitive salary with performance-based incentives Training and development programs Growth-oriented work environment How To Apply Send your CV to with the subject line Application for CCE