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0.0 - 5.0 years

2 - 4 Lacs

Mohali, Chandigarh, Panchkula

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Bulk hiring on for international & domestic BPO for technical support process must have excellent communication skills, good knowledge of computer. sitting profile, No sales only service min 12th required, fresher eligible Ms.Radhika 8146 555 305 Required Candidate profile candidate must be 12th at least, must have excellent communication skills male female both required, rotational shift system.. Call Ms.Smriti 62844 36018 Mr.Sumit sharma 87082 00679

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0.0 - 2.0 years

0 - 2 Lacs

Chennai

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Roles and Responsibilities Handle back office operations, ensuring efficient processing of tasks and maintaining high levels of accuracy. Freshaers also can apply. Provide email support to customers, responding promptly to their queries and concerns. Perform non-voice processes such as data entry, document scanning, and other related activities. Utilize basic computer skills including MS Office (Excel) for record-keeping purposes. Maintain confidentiality and adhere to company policies at all times. Good Excel Knowledge

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0.0 - 5.0 years

0 - 3 Lacs

Ahmedabad

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Respond to customer queries via email/chat, resolve issues with empathy and professionalism, make outbound calls when needed, and support a better client, customer, and employee experience. Required Candidate profile Graduation Not Required. Freshers are welcome to apply. Strong written communication skills, including grammar and spelling. Flexibility to work in a 24/7 environment.

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0.0 - 5.0 years

2 - 3 Lacs

Noida, Gurugram

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Need candidates with good Written and Verbal skills Location- Noida and Gurugram Salary -21k to 30k CTC + incentives Should be well versed with using computers and have decent typing speed. Cabs are provided, subject to hiring zones as per company Required Candidate profile Graduate freshers and Undergrads with minimum 6 months of documented experience can apply 5 days working with rotational week offs & shifts To Apply call Sagar@ 8826979140 / Harsh @ 9289148125/

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0.0 - 2.0 years

2 - 2 Lacs

Hyderabad

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Position: Associate Customer Support Location: Hyderabad (Work from Office) Working Days: 6 days a week Salary: 2.52 LPA Reporting To: Customer Support Manager Job Description: We are looking for a highly motivated Associate- Customer Support to join our dynamic team at ekincare , one of India's fastest-growing health-tech platforms. If you're passionate about delivering top-notch customer experiences and want to be part of a high-growth startup, this is your chance! Key Responsibilities: Handle customer queries through chat, calls, and emails Understand customer needs, provide timely resolutions, and ensure customer satisfaction Upsell relevant services based on user interactions and requirements Analyze issues and take ownership to deliver smooth customer journeys Eligibility: Any graduate (2021, 2022, 2023, 2024, 2025 pass-out) Minimum of 60% aggregate marks Skills Required: Excellent communication skills in English Ability to multi-task and prioritize in a fast-paced environment Basic proficiency in Excel and a strong problem-solving mindset Self-driven and a strong sense of ownership Who Can Apply: Freshers or candidates with up to 2 years of experience in customer support roles Comfortable working in a startup environment with a willingness to take on responsibilities independently Why Join ekincare? Be part of a growing health-tech startup transforming corporate wellness Opportunity to work with top-tier clients like Netflix, Nike, and S&P Global Attractive compensation, health benefits, and career growth opportunities

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5.0 - 8.0 years

12 - 15 Lacs

Noida

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Our India division, Shadowcast India , is a forward-looking software development company committed to delivering scalable, secure, and user-centric technology solutions. We are currently hiring a team of Microsoft 365 Administrators/Engineers to support our prestigious clients in the financial services sector across the US, UK and European markets. In this role, you will be responsible for managing and optimizing the Microsoft 365 ecosystem across the organisation covering user provisioning, system configuration, security, compliance, and productivity tooling. You will serve as a vital link between the IT department and end users, ensuring Microsoft 365 tools are effectively leveraged to meet dynamic business needs. This is an excellent opportunity to be part of a high-performing support team, driving digital transformation and enhancing user experience in a fast-paced, innovation-led environment. Role & responsibilities Administer and support Microsoft 365 applications, including Exchange Online, SharePoint Online, Teams, OneDrive, and Entra ID (formerly Azure AD). Monitor system performance, manage user accounts and licenses, and configure security and compliance settings. Plan, execute, and support Office 365 migrations, upgrades, and integrations with minimal disruption to business operations. Collaborate with IT teams, stakeholders, and end-users to gather requirements, resolve issues, and deliver tailored solutions. Provide end-user support and technical training to ensure effective use of Microsoft 365 tools and improve productivity. Troubleshoot a wide range of hardware and software issues, including network and mobile device problems. Automate device provisioning and setup using Microsoft Autopilot, Intune, and other Mobile Device Management (MDM) tools. Stay current with the latest Office 365 features, industry best practices, and cloud collaboration trends. Recommend and implement improvements to existing systems, processes, and infrastructure. Escalate complex issues to appropriate teams while ensuring timely and professional resolution. Maintain detailed documentation of processes, configurations, incidents, and solutions. Deliver excellent customer service with a calm, solution-oriented approach during high-pressure situations. Contribute to a collaborative team environment that encourages experimentation, learning, and innovation. Preferred candidate profile Bachelors degree in Information Technology, Computer Science, or a related field Minimum of 5 years of experience in Office 365 administration Strong hands-on experience with Office 365 migrations, integrations, and troubleshooting Excellent analytical and problem-solving skills Must possess excellent English communication skillsboth written and verbalwith strong technical proficiency to deliver high-quality support over calls and emails. Experience delivering remote support through calls and emails with a high level of professionalism Ability to manage multiple priorities independently with a structured and proactive approach Friendly and customer-focused mindset with a commitment to service excellence Certification: Microsoft 365 Certified: Enterprise Administrator Expert (preferred)

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1.0 - 6.0 years

20 - 25 Lacs

Bengaluru

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Job summary: The Seller Support on Boarding Associate acts as the primary interface between Amazon and our business partners. This is an complete onsite role with 5 days working from office. Associate are dedicated towards helping new seller get on-boarded on A.IN platform, the success measure is not just launching seller but more focused on how do we enable them to be successful on A.IN platform. The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support on Boarding Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases. : SHIFT REQUIREMENTS (24/7) The Seller Support Onboarding Associate acts as the primary interface between Amazon and our 3rd party sellers, providing phone and/or e-mail support governed by internal service level agreements. This is an Onsite Role where employee need to work from office 5 days a week. The Seller Support Onboarding Associate will be responsible for on-boarding New Selling partners to the Amazon .IN platform and also providing timely and accurate operational support to 3rd party Sellers on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support on Boarding Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment. Basic qualifications: Excellent written and verbal communication. Along with English, this role also requires communicating in Hindi fluently . Demonstrates effective, clear and professional written and oral communication. Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers issues. Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues. Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Sellers issues and questions. Preferred qualifications Education: Any Graduation Language: English and Hindi Experience within a customer service environment preferred. Desire to expand skills into new areas. Technical (Computers & Internet) savvy is required. Business acumen in areas of e-commerce and retail. Committed seller advocate, drive process & tool improvements. Enthusiasm and strong self-motivation. Strong prioritization and time management skills, with a high degree of flexibility. Embrace constant change with flexibility and good grace. Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow. Demonstrates effective communication, composure, and professional attitude Exemplary performance record, particularly with regard to quality & productivity Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox. - Basic qualifications Basic qualifications: Excellent written and verbal communication. Along with English, this role also requires communicating in Hindi. Demonstrates effective, clear and professional written and oral communication. Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers issues. Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues. Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Sellers issues and questions. Preferred qualifications Preferred qualifications: Education: Any Graduation Language: English and Hindi Experience within a customer service environment preferred. Desire to expand skills into new areas. Technical (Computers & Internet) savvy is required. Business acumen in areas of e-commerce and retail. Committed seller advocate, drive process & tool improvements. Enthusiasm and strong self-motivation. Strong prioritization and time management skills, with a high degree of flexibility. Embrace constant change with flexibility and good grace. Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow. Demonstrates effective communication, composure, and professional attitude Exemplary performance record, particularly with regard to quality & productivity Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox. SHIFT REQUIREMENTS (24/7) The Seller Support Onboarding Associate acts as the primary interface between Amazon and our 3rd party sellers, providing phone and/or e-mail support governed by internal service level agreements. The Seller Support Onboarding Associate will be responsible for on-boarding New Selling partners to the Amazon .IN platform and also providing timely and accurate operational support to 3rd party Sellers on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support on Boarding Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment. About the team Asssisted Self Service Registration (A-SSR), as onboarding specialist involve in the systematic and comprehensive approach to integrate a new seller to help them get onboard. We help the seller with all required steps to set up their stores live on amazon.in Sellers register themselves to sell on amazon.in, list their products, set up their virtual store (Apni Dukan), delight customers and manage successful business on amazon.in with the guidance from ASSR onboarding specialist. Every team member in the ASSR Merchant fulfilled network (MFN) team will onboard new sellers on amazon.in and will provide support to the sellers on-boarded from the time the lead has been picked up till the time the account is activated on amazon.in. During the course of this engagement, the associate will also train the sellers on the various tools available to better the seller performance in marketplace.. Speak, write, and read fluently in English Experience with Microsoft Office products and applications Experience with Excel Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays 1+ years of driving process improvements experience

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2.0 - 4.0 years

3 - 5 Lacs

Ahmedabad

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About Us ZURU Edge is disrupting stale consumer goods categories and building new-generation brands to better serve modern consumers. Arguably the fastest-growing consumer goods company in the world today, ZURU Edge has a key focus on building tomorrows brands across five key verticalsPet Care, Baby Care, Personal Care & Beauty, Home Care, and Health & Wellness. What are you Going to do? ZURU Edge is after a Customer Delight Ninja for our brands across ZURU Edge Brand Portfolio. You will directly contribute to brand and market success by providing exceptional customer service. The role will involve managing daily customer interactions on social media platforms and email, monitoring, and reporting on customer engagement, and working closely with our Brand Marketing Manager to ensure a best-in-class customer journey. Ensuring the customer journey and experience are at a best-in-class level through responding to and interacting with customers across social platforms and email communication. Work with the Brand Marketing Manager to build out a Customer Engagement Handbook for the brand that can be used across the world with other team members responsible for international launches. Work directly with the Brand Marketing Manager to manage any complex queries from customers and ensure these are handled seamlessly. Weekly reporting to the Brand Marketing Manager on hero customer feedback, common requests, product issues, and feedback to ensure customer needs are always front of mind for the wider brand team Week-to-week reporting on defective stock issues and managing replacement stock send-outs What are we Looking for? To be successful in this role you will use your product experience as well as empathy to truly understand consumer concerns and queries, finding individual and tailored solutions that are effectively communicated across all our virtual touchpoints. Don’t miss this great chance to enter the FMCG world with one of NZ's key players 2+ Years of Experience as a community manager or similar customer service role Excellent verbal communication and writing skills Excellent interpersonal skills Familiarity with social media management and marketing Ability to multi-task, prioritize, and be organized What do we Offer? Competitive compensation Annual Performance Bonus 5 Working Days with Flexible Working Hours Annual trips & Team outings Medical Insurance for self & family Training & skill development programs Work with the Global team, Make the most of the diverse knowledge Several discussions over Multiple Pizza Parties A lot more! Come and discover us!

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0.0 - 4.0 years

1 - 4 Lacs

Hyderabad

Remote

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The Computer Operator in the real estate industry will be responsible for handling and organizing property data, maintaining databases, managing records, and supporting the IT and administrative functions.

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2.0 - 6.0 years

3 - 6 Lacs

Noida, Gurugram, Delhi / NCR

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Quintes Global hiring for Senior Process Associate Customer Services(Order Management) for Ireland based renowned Biotech company specialising in the development, manufacture and marketing of clinical diagnostic products !! Job Location- Noida Shift- US shift 5 Days week Need immediate joiner Drop Facility & dinner facility will be given by company Role- Senior Process Associate Customer Services (Order Management) Job Summary: The Customer Service(Order Management) Associate will be responsible for ensuring that customer orders are serviced efficiently from initial enquiry on pricing/availability, order entry, inventory allocation, associated paperwork, through to final invoicing and (any) query resolution The role requires the incumbent to support the Team Lead in ensuring that all touchpoints from order enquiry to post order receipt support are addressed timely and to the customers satisfaction. The Customer Service Associate will be required to timely process the orders, and work in a cross functional environment, as per requirements. The incumbent will also support any new offshoring / expansion of roles that may result from future business needs. Key Responsibilities: Proven experience in Shared Services or BPO operations Knowledge/ exposure to manufacturing setup and preferably related industry domain Customer/ BU understanding and Responsiveness to Business Changes and requirements Ability to provide accurate data and influence recipients in relation to analysis and decisions Ability to drive documentation of operating procedures and implement process improvements Effective communication and problem solving skills Ability to plan and effectively deploy resources to maximise utilisation. Overall exposure to computers, ERP, internal business applications. Proficiency in using reporting tools. Knowledge of compliance requirements Interested candidate can share their resume at sunandal@quintesglobal.com with their current ctc, exp ctc & NP.

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0.0 - 5.0 years

2 - 3 Lacs

Mohali, Chandigarh, Zirakpur

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Leading Dating App email supportQ1 32ctc / Q2 36ctc rotational shift 32.5ctc to 36.ctc excellent comms Job location Mohali Interview only at office 4Rounds

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0.0 - 5.0 years

2 - 5 Lacs

Bangalore/Bengaluru

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Interact with customers & Provide information in response to inquiries & concerns 5 Days Working Dayshift, rotational shift both are available Work from home available looking for candidates from Bangalore Salary 18000 to 30000 call deepti 9235457455

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0.0 - 1.0 years

1 - 1 Lacs

Hyderabad

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Eligibility Criteria: Willing to work in night shifts (US timings) . Supporting US Staffing Basic knowledge of MS Office and Google Sheets. Strong attention to detail and ability to follow instructions.

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1.0 - 6.0 years

3 - 8 Lacs

Mumbai

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Experience Required Minimum 1 year of experience if 12th pass Fresher welcome if graduate Key Responsibilities Handle inbound and outbound customer calls effectively and professionally Resolve customer queries, issues, and complaints with accuracy and efficiency Maintain up-to-date knowledge of products and services to provide accurate information to customers Document call details and customer interactions in CRM systems Follow communication scripts when handling different topics Meet performance goals and quality standards Required Skills Excellent verbal and written communication skills in English Ability to listen actively and respond empathetically Good problem-solving abilities and customer-oriented attitude Basic computer knowledge and typing speed Eligibility Criteria Education: Minimum 12th Pass with 1+ year BPO experience Graduates (any stream) Freshers can apply Age: 18 years and above Comfortable with rotational shifts and working from office Benefits Attractive salary with performance-based incentives Paid training and onboarding support Growth opportunities within the company Friendly and supportive work environment Skills: active listening,customer support,customer-oriented attitude,excellent verbal and written communication skills in english,basic computer knowledge,empathy,typing speed,mumbai,bpo,communication skills,problem-solving abilities,communication

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0.0 - 2.0 years

2 - 4 Lacs

Pune

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Process: International Voice Process Experience: 6 Months to 2 Years Shifts: Rotational (Including Night Shifts) Work Mode: [On-site] Job Role We are hiring enthusiastic and customer-oriented professionals for our International Voice Process . Key Responsibilities Handle inbound/outbound calls for international customers. Resolve queries and provide appropriate solutions. Ensure high levels of customer satisfaction. Maintain call logs and follow standard procedures. Eligibility Criteria Any Graduate/Undergraduate can apply. Freshers and candidates with up to 2 years of experience are welcome. Excellent English communication skills (verbal & written). Willingness to work in rotational shifts, including night shifts. Basic computer and typing skills required. Incentives based on performance Skills: problem-solving,bpo,basic computer skills,voice process,international voice process,typing skills,communication skills , communication , customer , customer service

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1.0 - 5.0 years

0 - 3 Lacs

Hyderabad

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Roles and Responsibilities Manage customer queries through various channels such as chat, email, and phone calls. Resolve customer issues in a timely and efficient manner to ensure high levels of customer satisfaction. Utilize blended process techniques to handle multiple tasks simultaneously while maintaining accuracy and quality standards. Collaborate with team members to achieve common goals and objectives. Provide excellent communication skills to effectively communicate with customers, colleagues, and management. Desired Candidate Profile 1-5 years of experience in BPO/Call Centre environment or similar industry. Proficiency in using tools like Google Maps for navigation purposes. Excellent English language proficiency for effective communication with international clients.

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0.0 - 2.0 years

1 - 4 Lacs

Kolkata, Chennai, Bengaluru

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Job description Hiring for Voice and Chat process in BPO Work from the office only. Salary: 15k to 35k Qualification: 12th or Graduation Fresher and Experience both can apply 5 days Working Cab Facility available Required Candidate profile For more information Call 9988353971 7508062612 9988350971 WhatsApp number 9781021114 Mail Id- bps0172@gmail.com Age Limit 18 to 32

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0.0 years

0 - 1 Lacs

Gurugram

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URGENT HIRING FOR CHAT PROCESS/ NV PROCESS ECOMMERCE PROCESS GRADUATE / U.G / BTECH CAN APPLY ROTATIONAL SHIFT BOTH SIDE CABS LOCATION GURUGRAM SALARY UPTO 20 K INHAND

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1.0 - 4.0 years

0 - 3 Lacs

Hyderabad

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About IntouchCX IntouchCX, formerly known as 24-7 Intouch, is a global customer care and technology company with over 25 years of experience. We specialize in providing innovative, value-driven customer service solutions across various industries, including retail, healthcare, technology, and e-commerce. Our services include omnichannel customer care, AI services, trust and safety solutions, and more. With a strong focus on innovation and disruption, we aim to enhance customer experience and support business growth. Roles & Responsibilities Must have excellent verbal and written communication skills Should be capable of handling customer queries through live chat in real time Ability to manage 3 to 4 chats simultaneously with efficiency and accuracy Handling customer concerns and addressing Eligibility criteria Typing speed should be more than 32 WMP with 90+ accuracy Should be able to join Immediately Pursuing candidates or severing notice period candidates are not eligible Should be flexible in working as per business requirement ( Night shifts/ Graveyard shifts) Perks & Benefits Transportation provided with in 25kms hiring radius PF ESI Performance based Incentives Work Location - LIB, Kokapet. Interested candidates can walk-in to below location/ can share resume to below mentioned recruiter via Email Recruiter -HR Shaheen Email ID - shaheen.sultana@intouchcx.com Mandatory- Carry the Hard copy of resume along with Aadhar Card Mode of Interview - Face to FaceWalk-in Location - B16, Raheja Mindspace, 5th Floor, Back side of Inorbit Mall.( https://maps.app.goo.gl/3kE8P4BkSqWiwLmXA )

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1.0 - 5.0 years

0 - 3 Lacs

Hyderabad

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Greetings from IntouchCX! IntouchCX, formerly known as 24-7 Intouch, is a global contact center outsourcer with over 25 years of experience. We provide innovative, value-driven customer service solutions across various industries, including Retail & Digital Commerce, Consumer Tech, Entertainment, Gaming & Media, Travel & Transportation, Health & Wellness, Financial Services & Fintech, and more. Our focus is on creating dynamic environments for our team members and leveraging advanced technology to enhance customer experiences. If you want to learn more about our story, you can visit our story page [here](https://www.intouchcx.com/differentiators/our-story). Job Summary: We are hiring experienced professionals for our International Chat Process Customer Support team. This is an excellent opportunity for individuals with at least 6 months of experience in a chat-based customer support role. Candidates must be ready for immediate joining and comfortable working in a dynamic, international work environment. Job Opportunity: International Chat Support Executive Key Benefits: Provident Fund (PF) & ESI / Health Insurance 2-Way Transportation (Pick-up & Drop) Performance-Based Incentive Plans 5 Working Days with 2 Weekly Offs Key Responsibilities: Respond to customer queries via live chat in a professional and timely manner Provide accurate information regarding products and services Efficiently resolve complaints and escalate complex issues as needed Manage up to 2 chats simultaneously Achieve individual KPIs, including response time, resolution rate, and customer satisfaction Requirements: Minimum 6 months of experience in international chat-based customer support Excellent written communication skills in English Strong interpersonal and problem-solving abilities Ability to multitask and handle multiple chats effectively Willingness to work in rotational shifts (including night shifts) Typing speed of 3035 WPM with at least 80% accuracy Familiarity with CRM/chat tools is an advantage Preferred Candidates: Immediate joiners Experience with US, UK, or Australian customers Comfortable in a high-performance, target-driven work environment Mention on Resume HR Vishnu Contact HR Vishnu Call: 8309338296 WhatsApp: 8309338296 Email: vishnu.athmakuru@intouchcx.com Role: Chat Support Industry Type: BPM / BPO Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Non Voice Education UG: Graduation Not Required

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0.0 - 5.0 years

2 - 7 Lacs

Gurugram, Delhi / NCR

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Hiring for Banking Process Fresher's are welcome * Package - 15 k - 70 k in hand per month * WFH / WFO - Both options are available * Both way Cab Megha 9711652040 Kashish - 9540721440 Kenneth -8826889016 HR - 8745821300

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0.0 - 3.0 years

2 - 4 Lacs

Hyderabad

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Roles and Responsibilities Handle international chat processes from various clients. Provide excellent communication skills in English to resolve customer queries. Work on blended process, email support, and chat process for international customers. Freshers can apply for this role with zero to three years of experience. Join us at our Hyderabad office location.

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0.0 - 3.0 years

1 - 3 Lacs

Noida, New Delhi, Gurugram

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International Chat Process is hiring for the Customer Service Executive. Post: Customer Service Executive / Customer Support Executive (Chat Process) Process:- Voice Process / Chat Process (Chat Process) Note:- Work From Office. Salary :- 1.80 Lack CTC to 3 Lack CTC Fresher Can Apply Language Mandatory:- Hindi & English Communication. Roles and Responsibilities This is a premium Chat process for enterprise business of our telecom partner (Customer Service) Grad with Relevant experience ( Chat Customer service Exp ) mandate . Flexible to work in any shift Rotational . Working days 6 days working Candidate should be Ok with Rotational Offs . Ok with travelling on their own and should be ok even if Sunday is not a fixed Off / Week off. Contacting existing customers as well as prospective customers Obtaining customer information and other relevant data. Asking questions to the customer and understanding their need Resolving customer queries and issues related to the products and service . Note:- 6 days Working and 1 Week Rotational Off 24/7 Rotational Shifts (Male & Female both)

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0.0 - 3.0 years

1 - 3 Lacs

Kolkata, Bengaluru, Mumbai (All Areas)

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International Chat Process is hiring for the Customer Service Executive. Post: Customer Service Executive / Customer Support Executive (Chat Process) Process:- Voice Process / Chat Process (Chat Process) Note:- Work From Office. Salary :- 1.80 Lack CTC to 3 Lack CTC Fresher Can Apply Language Mandatory:- Hindi & English Communication. Roles and Responsibilities This is a premium Chat process for enterprise business of our telecom partner (Customer Service) Grad with Relevant experience ( Chat Customer service Exp ) mandate . Flexible to work in any shift Rotational . Working days 6 days working Candidate should be Ok with Rotational Offs . Ok with travelling on their own and should be ok even if Sunday is not a fixed Off / Week off. Contacting existing customers as well as prospective customers Obtaining customer information and other relevant data. Asking questions to the customer and understanding their need Resolving customer queries and issues related to the products and service . Note:- 6 days Working and 1 Week Rotational Off 24/7 Rotational Shifts (Male & Female both)

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1.0 - 5.0 years

3 - 5 Lacs

Bengaluru

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Job Title: International Non-Voice Process Executive ! Strong written and verbal communication skills in English is required !! Job Summary: We are seeking candidates with excellent communication skills to join our International Non-Voice Process team. The successful candidate will be responsible for providing customer support and resolving queries through email, chat, or other non-voice channels. For More Details HR Swathi @ 9538878907 (call or whats app) Email id : Swathi@thejobfactory.co.in Key Responsibilities: 1. Customer support: Provide timely and effective support to customers through email, chat, or other non-voice channels. 2. Query resolution: Resolve customer queries and concerns in a professional and courteous manner. 3. Communication: Communicate with customers, colleagues, and management to ensure seamless issue resolution. 4. Documentation: Maintain accurate records of customer interactions and resolutions. Preferred Candidate Profile: 1. Education: Bachelor's degree in any discipline. 2. Excellent communication skills: Strong written and verbal communication skills in English. 3. Customer service experience: Prior experience in customer-facing roles, preferably in a BPO or international customer service environment. 4. Analytical skills: Ability to analyze problems and provide effective solutions. 5. Time management: Ability to manage time effectively and prioritize tasks. Skills: 1. Strong written communication: Ability to write clear, concise, and professional emails or chats. 2. Problem-solving: Ability to resolve customer issues and provide effective solutions. 3. Customer-centric: Focus on providing excellent customer service and ensuring customer satisfaction. 4. Adaptability: Ability to adapt to changing processes, procedures, and customer needs. For More Details HR Swathi @ 9538878907 (call or whats app) Email id : Swathi@thejobfactory.co.in

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