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0.0 years

1 - 2 Lacs

Hyderabad, Bengaluru

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Provide information to job seekers on WhatsApp. Pass lead to recruitment team for qualified leads - in a professional and timely manner. Work From Home Required Candidate profile Must have good communications skills Immediate Joiner Apply

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2.0 - 5.0 years

20 - 25 Lacs

Bengaluru

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KPMG India is looking for Technology Consulting-DT TPRM-Advisory Services Manager to join our dynamic team and embark on a rewarding career journeyTeam Management: Oversee a team of service technicians, coordinators, and support staff. Provide leadership, guidance, and mentorship to ensure efficient and effective service operations. Set performance expectations, conduct regular performance evaluations, and provide feedback to team members.Service Delivery: Ensure the timely and successful delivery of services to customers. Coordinate service requests, assign tasks to technicians, and monitor progress to ensure customer satisfaction and adherence to service level agreements (SLAs).Customer Relationship Management: Build and maintain strong relationships with customers by understanding their needs, addressing concerns, and ensuring exceptional service delivery. Act as a point of contact for escalated customer issues and work towards resolution.Service Planning and Scheduling: Plan and schedule service activities, including preventive maintenance, repairs, and installations. Coordinate with customers, technicians, and suppliers to optimize service delivery and minimize downtime.Resource Allocation and Inventory Management: Allocate resources, including technicians, equipment, and parts, to ensure efficient service operations. Manage inventory levels, order parts and supplies as needed, and maintain accurate records of stock and usage.Quality Assurance: Monitor service quality and ensure adherence to established standards and procedures. Implement continuous improvement initiatives to enhance service delivery, efficiency, and customer satisfaction. Conduct regular audits or inspections to identify areas for improvement.Financial Management: Manage service budgets, monitor expenses, and implement cost control measures. Analyze financial data, such as service revenue, profitability, and expenses, to identify opportunities for revenue growth and operational efficiency.Training and Development: Develop and deliver training programs to enhance the technical skills and knowledge of service technicians. Stay updated with industry trends, new technologies, and best practices in service management. Provide coaching and professional development opportunities to team members.Safety and Compliance: Ensure compliance with safety regulations and company policies. Promote a culture of safety and ensure that service technicians adhere to safety guidelines and use appropriate personal protective equipment (PPE) when performing their duties.Reporting and Documentation: Prepare and present service performance reports, including key performance indicators (KPIs), customer satisfaction metrics, and financial performance. Maintain accurate documentation of service activities, customer interactions, and equipment service histories.

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1.0 - 6.0 years

3 - 3 Lacs

Mumbai, Mumbai Suburban

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Urgent Hiring For "Banking Operations Executive" Email process Experience - Minimum 1 year of Email process Shift- Day shift Immediate joiners preferred Package - 3 LPA - 3.5 LPA HR Sangeeta 7693928266 Required Candidate profile 1 year of experience preferred in Email process Excellent verbal and written communication Candidate must have experience in Email process in BFSI OR any domail

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2.0 - 6.0 years

3 - 4 Lacs

Hyderabad

Remote

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Key Responsibilities Client is a Legal Processing company. The process includes accurate data capture and eye for detail. Client instructions have to be followed diligently. Should have experience of working on client applications and MS-Excel. Preferred candidate profile Excellent verbal and written communication skills Excellent negotiation skills Ability to work on Excel and MS-office skills Will need to work in night/US shifts independently with minimum supervision Excellent listening skills is a must Excellent Eye for detail Disciplined and Diligent Should be accountable individually while still being a part of the team Role & responsibilities Preferred candidate profile Candidate should have experience of working for a US BPO. Should possess excellent communication skills in English. Should be adaptable and willing to contribute across different initiatives as may be required.

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0.0 - 5.0 years

1 - 3 Lacs

Kolkata, Lucknow, Bengaluru

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HELLO JOB SEEKERS GREETING'S FROM SHININGSTARS ITPL HUGE OPENING'S FOR CUSTOMER SUPPORT SO ANYBODY WHO IS LOOKING TO START THEIR CAREER IN CUSTOMER SERVICE OR LOOKING FOR CHANGE CAN APPLY Location - Lucknow, Kolkata and Bangalore Role & responsibilities 1. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. 2. Overseeing the customer service process. 3. Resolving customer complaints brought to your attention. 4. Establishing a positive rapport with all clients and customers in person. 5. Handling customer concerns and complaints in a timely manner. HIRING FOR KOLKATA - CHAT SUPPORT : Graduation is not mandatory. SALARY- 20 ctc WORKING DAYS- 6 ROTATIONAL SHIFT ONE SIDE CAB IN ODD HOURS QUARTELY BONUS - 2974 INCENTIVES WILL BE BASED UPON PERFORMANCE INTERVIEW MODE- WALK-IN INTERVIEW ROUNDS- HR ,OPS & CLIENT ROUND HIRING FOR LUCKNOW - CHAT SUPPORT : Graduation is not mandatory. SALARY- 17 ctc WORKING DAYS- 6 ROTATIONAL SHIFT ONE SIDE CAB IN ODD HOURS QUARTELY BONUS - 2700 INCENTIVES WILL BE BASED UPON PERFORMANCE INTERVIEW MODE- WALK-IN INTERVIEW ROUNDS- HR & CLIENT ROUND HIRING FOR BANGALORE - INBOUND VOICE PROCESS : GRADUATION IS MANDATORY. CANDIDATE SHOULD BE FLUENT IN ENGLISH AND HINDI SALARY- 25K IN HAND WORKING DAYS- 6 ROTATIONAL SHIFT FOR BOYS DAY SHIFT FOR GIRLS SUNDAY FIXED OFF QUARTELY BONUS - 4065 INCENTIVES WILL BE BASED UPON PERFORMANCE INTERVIEW MODE- WALK-IN INTERVIEW ROUNDS- HR ,OPS & CLIENT ROUND INTERESTED CANDIDATES CAN APPLY THROUGH THIS POST OR CAN CONTACT ON BELOW MENTIONED NUMBER: 8899851187 (Ujwal Pandita) #Bpo #customerservice #chatsupport #inbound #voicesupport

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0.0 - 2.0 years

1 - 2 Lacs

Mumbai

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BPO- voice/email/chat process Designation-Customer Support Associate (CSA). Eligibilty - Graduate + Min 6 months of experience of customer service (BPO/BFSI) is mandatory Age Criteria -18 to 35 Years Shift Timing Male/Females Day Shift 8 am to 8 PM 5 Days Working 2 Rotational Weeks Off Salary: 19.9k To 21.5k in hand Contact: Pranoti Gupte - 7666164413 Shraddha Deshpande - 8108777362

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1.0 - 2.0 years

5 - 6 Lacs

Kolkata

Hybrid

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We are currently looking for a passionate Customer Support Executive to join our dynamic team. In this role, you’ll be the first point of contact for our users, ensuring a seamless and satisfying experience.

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0.0 - 3.0 years

3 - 4 Lacs

Jaipur

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HIRING ON!!! For #International customer Support Executive Campaign Type-voice/Non Voice Rotational Shifts/Rotational off 9.5 Hrs of working including 1hr of break 5.5 days working 3 Months of Paid training Salary -27k ctc-38kctc Online Interview Required Candidate profile Eligibility & Requirements: Graduate/Undergraduate both are eligible Immediate Joiners, ready to relocate Need Excellent Communication Skill in English

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0.0 - 5.0 years

3 - 4 Lacs

Noida

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Roles And Responsibilities- 1. Analyze and solve customer queries through calls. 2. Assist execution and implementation of process improvements in the CRM team in consultation with Team Lead. 3. Improve the Customers Experience with the Client Services by ensuring that the Customers Issues are attended promptly and all their concerns are resolved immediately. 4. Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers. 5. Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction. 6. Provide splendid customer services to customers in a friendly and courteous manner at all times. 7. Have sufficient knowledge about the products and services and respond to all inquiries accordingly. 8. Think creatively and make innovative suggestions that improve operational efficiency, effectiveness, internal controls or customer service. Please share your cv- 8077758838 (WhatsApp only) Required Candidate Profile- 1. Should possess excellent verbal and written communication skills. 2. Should be customer oriented and team 3. Freshers/Experienced can apply(0-3 yrs). 4. Work Location: Candor Tech Space, Noida Sector 135(Delhi NCR) 5 Candidates should be okay with the Work from Office role. 6. Should be comfortable with night shifts. 7. UG/Graduate/PG can apply(UG fresher not eligible). Please share your cv- 8077758838 (WhatsApp only) Perks and Benefits Salary Range- 3.5 LPA to 4.2 LPA + Variables based on performance Medicare Facility(free online consultation with Doc) Working Model : 24*7 (work from Office) Location : Noida Sector 135 Free pick up and drop facility will be provided within 35 Kms range.

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1.0 - 6.0 years

1 - 4 Lacs

Bengaluru

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Handle inbound and outbound voice Calls or Chat or Email for international customers. Provide resolutions to customer queries in a professional and timely manner. Ensure excellent customer service and maintain high satisfaction levels. Required Candidate profile Qualification: Graduate or Undergraduate Experience: Minimum 1 year of BPO experience (Mandatory) Process: Voice/non-voice (International) . Versant Score: Minimum 65 required.

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0.0 - 3.0 years

2 - 2 Lacs

New Delhi, Gurugram, Delhi / NCR

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For Teleperformance is hiring for Gurugram location!!! Opening for International Non Voice If interested please contact Hr Barnali at 7384484039 with keyword "Gurgaon" Responsibilities : Provide resolution and retain the customers and convince to purchase new products Manage chat ensuring seamless connections and minimal disruptions Troubleshoot technical issues, billing queries and escalate when necessary Maintain confidentiality and adhere to company policies Requirements: Excellent communication and interpersonal skills Ability to work in a fast-paced environment Strong problem-solving skills Undergraduate/ Graduate both can apply Freshers can apply Ready to work in the rotational shifts( Night shifts) what we offer: Opportunities for career growth and advancement Paid training Permanent Job cabs provided pick and drop Preferred Candidates; Should have excellent English communication, spoken, reading and writing without MTI (mother tongue influence) Should be tech savvy and smart Should be able to convince and retain customers, B2C skills, upselling , cross selling and able to handle customers. Preferred candidates having previous sales, upselling and cross selling experience. Preferred candidates from CBSE board, btech, bsc, bca, ba , bcom. Salary- 23k inhand Interested candidates can contact and share their CV in whatsapp and mention keyword "Gurgaon" at 7384484039 Please register in the below link to get further job updates. https://myhrms.teleperformancedibs.com/TPRecruitementRegistration HR Barnalie 7384484039

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0.0 - 3.0 years

1 - 3 Lacs

Hyderabad, Chennai, Bengaluru

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CUSTOMER CARE EXECUTIVE Location: Hyderabad, Bangalore, Chennai Qualifications - Ug or above ( Inter/ 12th/ Diploma/ Graduation/ PG) Experience - 0-3 years Skills- Good Communication Skills Salary-1.75 - 3.0 LPA Immediate Joiners Perks & Benefits: Good Salary Huge Incentives Other Benefits Shifts: Day Shifts/ Rotational Shifts 6 Days working Contact Details: Amreen : 7075848565 Sumaya : 6304807996 hr@marsbs.com

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1.0 - 4.0 years

3 - 5 Lacs

Bengaluru

Remote

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Primary Customer Facing Responsibilities: Handle technical service and support tickets efficiently, acting as the first point of contact over chat and email support primarily. Empower customers to become proficient users through education and support. Document customer interactions in the ticket tracking system. Proactively follow up to ensure all issues are resolved to the customer's satisfaction. Key Responsibilities: Case Analysis and Critical Thinking: Develop comprehensive knowledge of client products, the ticketing and chat systems and as well other tools and systems required for the successful troubleshooting and resolution of customers technical issues Conduct thorough investigations to fully understand user issues, employing effective probing techniques. Problem Solving: Provide accurate information and solutions for client software products or services. Offer alternative solutions when necessary, guiding users through the resolution process. Elevate customer issues to senior support engineers as needed, providing detail description of problems along with steps taken to analyze the problem. Post-Resolution Follow-Up: Ensure customer satisfaction by following up and updating customer status before case closure. Client and Operational Responsibilities: Coordinate with team leaders and managers for guidance on escalated cases. Follow team-internal and external processes and procedures. Record detailed events and problem resolutions in system logs. Forward customer feedback and suggestions to the appropriate internal team. Suggest improvements to processes and knowledge resources. Participate actively in team meetings and maintain effective communication with internal teams. Participate actively in up-skilling and training sessions Requirements: Experience with any kind of support ticketing system Tech-savvy with knowledge of computer operating systems, software and hardware, networking. Preferred experience with any scripting language or basic understanding of API. Excellent written and verbal communication skills in English. Ability to work with automated translators and utilize AI driven writing tools (Deepl) is preferable Degree in a relevant field preferred. Proficient with Microsoft Office, Google Sheets, and other business software. Demonstrated proactive, learning-oriented approach, with a focus on continuous process improvement. Additional Information: Opportunity for long-term growth and additional responsibilities within the organization.

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0.0 - 5.0 years

1 - 3 Lacs

Noida, Gurugram, Delhi / NCR

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HELLO JOB SEEKERS GREETING'S FROM SHININGSTARS ITPL HUGE OPENING'S FOR BLENDED PROCESS SO ANYBODY WHO IS LOOKING TO START THEIR CAREER IN CUSTOMER SERVICE OR LOOKING FOR CHANGE CAN APPLY Location - Noida and Gurgaon Role & responsibilities 1. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. 2. Overseeing the customer service process. 3. Resolving customer complaints brought to your attention. 4. Establishing a positive rapport with all clients and customers in person. 5. Handling customer concerns and complaints in a timely manner. Preferred candidate profile Required Candidate profile- 1. Freshers/Experience all are eligible. 2. Graduation is not mandatory. 3. Must be comfortable with WORK FROM OFFICE. 4. Candidates communication should be good. For Noida: Salary - Upto 30k Ctc WORKING DAYS- 6 ROTATIONAL SHIFT For Boys Day Shift For Girls ONE SIDE CAB IN ODD HOURS QUARTELY BONUS - 3000 Incentives will be provided based upon performance For Gurgaon: Salary - Upto 32k Ctc WORKING DAYS- 5.5 ROTATIONAL SHIFT For Boys Day Shift For Girls ONE SIDE CAB IN ODD HOURS QUARTELY BONUS - 2700 Incentives will be provided based upon performance Interview Mode- Walk-IN Interview Round-3 INTERESTED CANDIDATES CAN APPLY THROUGH THIS POST OR CAN CONTACT ON BELOW MENTIONED NUMBER: 8899851187 (Ujwal Pandita)

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1.0 - 6.0 years

3 - 3 Lacs

Mumbai, Mumbai Suburban

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Urgent Hiring For "Banking Operations Executive" Email process Experience - Minimum 1 year of Email process Shift- Day shift Immediate joiners preferred Package - 3 LPA - 3.5 LPA HR Kanchan 9691001643 Required Candidate profile 1 year of experience preferred in Email process Excellent verbal and written communication Candidate must have experience in Email process in BFSI OR any domail

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0.0 - 1.0 years

1 - 2 Lacs

Hyderabad

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Selectsys is Hiring for Fresher Graduates! Job Title : Process Associate Business Function: US Insurance (Property & Casualty Insurance) Sub-Function: Professional Services Employment Type: Full Time, Permanent Location: Hyderabad Desired Candidate Profile: Freshers with any Graduate / Post Graduate Qualified Male Candidates are Preferred Age not exceed 28 Years Gross Salary Provided Per Annum: Salary Rs. 1,80,000/- + Variables Salary Per month: 15,000/- + Variables Additional Variables Per month: 3,500/- to 5,500/- Perks and Benefits: Monthly PF, ESIC, Incentives, Travel/Cab Drop, Night shift* allowances Working Days: 5 in a week Preferred candidate profile 1. Good Communication Skills. 2. Typing speed should be 25 words per minute. 3. Should be flexible to work at any shift (Day or Night shifts). 4. Current requirement is for Male candidates Job over View Process Associates are responsible for processing work in insurance applications, claims, renewals, and other related documents. They work to ensure accuracy and compliance with industry standards and company policies. This position requires a combination of administrative skills, attention to detail, and customer service orientation, offering various opportunities for career growth and specialization within the field. Core Responsibilities Review and process new insurance applications, verifying the accuracy of the information provided and ensuring all necessary documentation is complete. Handle policy renewals, updates, and cancellations, ensuring all changes are accurately reflected in the system. Accurately enter and maintain data in insurance databases and systems, ensuring records are up-to date and accurate. Assist in the processing of insurance claims by gathering necessary information, entering data into the system, and coordinating with adjusters and other relevant parties. Minimum Skills and Competencies Bachelors Degree Must possess effective verbal and written communication skills. Willing to work in Night/Rotational shifts. About Us: Selectsys America Inc is a global outsourcing solutions provider. We help scale up your enterprise and significantly reduce your IT and operational costs while maintaining a high level of customer service. Our focus is to be the premier outsourcing solutions provider by being the most efficient, cost-effective, state of the art operation. Contact HR: 7674819795 (call/text/whatsapp)

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0.0 - 5.0 years

0 - 2 Lacs

Bengaluru

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Role & responsibilities Job Summary: We are seeking dynamic and customer-focused Semi Voice Process Executives to join our telecom support team. The role involves handling customer inquiries primarily through chat and email, with occasional phone calls, to provide assistance related to telecom services such as mobile connections, internet plans, billing, and technical support. Key Responsibilities: Respond to customer queries via chat and email with occasional voice calls regarding telecom products and services. Assist customers with account management, plan upgrades, service activations, and billing inquiries. Troubleshoot basic technical issues related to mobile, broadband, or other telecom services. Escalate unresolved issues to the appropriate technical or service teams. Maintain accurate records of customer interactions and transactions. Follow telecom compliance guidelines and maintain confidentiality of customer information. Achieve individual and team performance targets on quality and productivity. Stay updated on new telecom products, plans, and policies. Required Skills & Qualifications: Good verbal and written communication skills in English; knowledge of regional languages is a plus. Basic understanding of telecom services and terminologies is preferred but not mandatory. Proficient computer skills including typing and navigating multiple systems simultaneously. Ability to multitask and manage customer interactions effectively across different communication channels. Customer-centric attitude with problem-solving skills. Willingness to work in shifts, including night shifts if applicable. Prior experience in telecom customer service or semi-voice process is an advantage.

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0.0 years

3 - 3 Lacs

Pune

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Tech Mahindra Ltd Hiring Fresher for Australian Process Contact: Vishakha: 8830048038 (Call/WhatsApp) / vishakhasunil.chaudhary@techmahindra.com Anisha - AB001076800@techmahindra.com Job Location : Tech Mahindra, Hinjewadi Phase 3, Roles and Responsibilities : Resolve customer issues and complaints efficiently while maintaining a positive and empathetic attitude. Escalate complex issues to senior representatives or appropriate departments when necessary. Build rapport with customers to create a seamless customer experience across all your interactions. Provide information about products and services and guide customers through various processes. Meet or exceed performance metrics related to Sales target, response time, eNPS , resolution time, customer satisfaction. Stay updated on product knowledge and any changes in company policies or procedures Drive upselling and cross-selling initiatives where applicable. Required profile: Any Undergraduate or Graduate freshers with good communication skills Target driven mindset with the focus on results Adaptable to changes in processes and targets Should be flexible to work in 24/7 shifts 5 days a week. Excellent verbal and written communication skills. Technical Knowledge would be prefered. ( HTTP/IP Address/Routers/Wifi) Perks and Benefits- Cab Facility both ways [ Pick up and drop within Transport radius ] Immense Growth Role & responsibilities (Note: We're hiring freshers for this role)

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1.0 - 6.0 years

3 - 3 Lacs

Bangalore/ Bengaluru

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We are Hiring for International voice process !! Qualification : Grad / UG ( Min 1yr exp ) Location:Bangalore Salary:Upto 35K+inc Shifts :Rotational Virtual interview !! Call or whatsapp manya @9606523804 / 9606553812 / 9606521172 Required Candidate profile Communication skills. Service reps should be pleasant and empathetic while they're interacting with customers. Competent technical knowledge. Ability to multitask.

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1.0 - 5.0 years

4 - 5 Lacs

Hyderabad

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Job description We Are Hiring for International voice / Chat process Profile -: Associate / Senior Associate (Customer Support) Languages req: Excellent English communication Requirement -: Good Communication Skills Exp-: 1- 5 yrs in int voice Shifts: Rotational Location : Hyderabad Responsibilities and Duties: The primary responsibilities of a Customer Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Key skills required: Proven customer support experience or experience as a client service representative Excellent communications skills Ability to listen and active problem solving skills Good interpersonal skills Ability to handle pressure Ability to multi-task, prioritize, and manage time effectively Job Type: Full-time Qualification :Higher Secondary(12th Pass) / Any graduates (Note: All the rounds are Held through telephonic) Email : careers@glympsehr.com NOTE: - Please call or whatsapp Manya @9606553830 / 6364808230 and schedule your telephonic interviews !! !!!Thanks & Regards HR TEAM!!!

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1.0 - 4.0 years

2 - 5 Lacs

Bengaluru

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Hiring for Non voice chat process Graduate or undergraduate with min 6 months exp can apply 5 days working Rotational shift cab provided immediate joining Sal 3.5 lpa-5.3 lpa walk In Interview Call : HR smitha - 9880964847 (WhatsApp or Call )

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2.0 - 3.0 years

4 - 6 Lacs

Gurugram, Delhi / NCR

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About The Role We are seeking an experienced and results-driven Customer Support Team Leader to manage chat functions and inbound call functions, ensuring exceptional customer experience. You will be responsible for overseeing and building a strong team, developing strategies to enhance customer satisfaction, and achieving operational excellence. Key Responsibilities: Supervise a team of customer support agents, providing guidance, coaching, and support to ensure individual and team success. Set clear performance expectations and goals for the team, regularly monitoring performance metrics such as response times, resolution rates, and customer satisfaction scores. Develop and implement strategies to optimize team efficiency and productivity, including resource allocation, workflow management, and process improvements. Foster a positive and collaborative team culture focused on delivering exceptional customer service and support. Handle escalated customer inquiries and issues, demonstrating effective problem-solving skills and a commitment to resolving customer concerns in a timely and satisfactory manner. Conduct regular performance evaluations and provide constructive feedback to team members to support their professional development and growth. Collaborate with cross-functional teams, including training, quality assurance, and product development, to address customer needs and improve the overall customer experience. Stay informed about industry trends, best practices, and emerging technologies in customer support to continuously enhance team performance and capabilities. Qualifications: Bachelor's degree in Business Administration, Marketing, or related field preferred. Proven experience in a customer support or related role, with at least 2 years of experience in a supervisory or leadership position. Strong leadership and interpersonal skills, with the ability to motivate and inspire team members to achieve goals. Excellent communication skills, both written and verbal, with the ability to effectively interact with customers and team members. Proficiency in Microsoft Office Suite and customer support software platforms. Flexibility to work in a fast-paced and dynamic environment, with a strong commitment to delivering high-quality service to customers. In case you wish to apply to this position, please email your resume to surabhi.kumar@cityfurnish.com and ankush.kumar@cityfurnish.com and contact on 7303801950

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3.0 - 6.0 years

3 - 7 Lacs

Gurugram

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Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. What You ll Do: The Invoice Care Specialist within Invoicing Operations team is in charge of providing email support for travelling customers and internal teams who have an invoicing query request or complaint. They receive and troubleshoot invoicing query requests and complaints, liaising with both teams and Partners to provide resolution for the customer and internal teams. They also provide in depth analysis and expertise to assess reasons behind a query, ensuring the cause is correctly categorized for reporting in continuous improvement process. The Invoice Care Specialist reports to a Team Leader based in the Invoicing Operations team. Manage travelling customer invoice care complaints and queries- to give a quality response to the internal or external customer, using clarity and empathy so that the customer has renewed faith in service. To focus on First Contact Resolution, so that the query is answered, or complaint resolved, for the customer, as quickly as possible and within agreed service levels. Contribute to continuous improvement processes -to ensure each case is investigated, providing an in-depth root cause analysis, clearly identifying the topic, error type and area of responsibility. To categorize the case effectively so that clear reporting can derive from the analysis, to help prevent future service failures and additional customer cases. To manage each case with a focus on the team s key objectives of Quality, Global Alignment, Productivity and Case reduction. To highlight and feedback any significant issues to your Team Leader/Manager. To provide a consistent Client Experience - to support your area/point of sale and provide support to other countries, when required, ensuring clients experience an aligned quality service in all countries What We re Looking For : Bachelor s degree with 3 -6 years of experience in Invoicing. Travel background Proficiency in the Microsoft suite (Excel, PowerPoint, OneNote, etc.) Fluency in English (written and oral) compulsory. Mastery of other languages (written and / or oral) desired depending on local markets. Location Gurgaon, India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family . Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement . What if I don t meet every requirement If you re passionate about our mission and believe you d be a phenomenal addition to our team, don t worry about checking every box;" please apply anyway. You may be exactly the person we re looking for!

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0.0 - 3.0 years

1 - 3 Lacs

Ghaziabad

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About The Company : Synergistic IT is an IT/Software company, located in California USA for 12 years. Synergistic IT three major areas of business include the following Software Development IT skills Enhancement IT Staffing Its subsidiary company as Synergistic Compusoft Pvt Ltd is located in Ghaziabad U.P Role Description This is a full-time Work from office role(Night shift) for a International Customer Care Professional(Blended Process) The Customer Care Professional will be responsible for ensuring customer satisfaction, providing customer support via Chat & Email, utilizing analytical skills, effective communication, and delivering exceptional customer service. Qualifications Customer Satisfaction and Customer Support skills Analytical Skills Strong Communication skills (Written) Experience in Customer Service Ability to multitask and prioritize Problem-solving abilities Attention to detail Previous experience in a similar role is a plus(1.5+ years) This role will be 20% voice & rest will be Non-Voice. Excellent Written English is mandatory. Skill Required: - Excellent Written English Skills mandatory - Email Drafting - Verbal English - MS-Office, Outlook, Excel etc. - Good Typing speed -Problem solving skills Benefits: Fixed Salary : Depends on candidature (Up to 30k) Benefits: 3,000 INR Food Allowances per month (After completion of 1 month onward) Work Location : Synergistic Compusoft Pvt Ltd. C-52 A RDC Rajnagar Ghaziabad Timings: 8:30 pm- 5:30 am (Fixed Night Shift) Fixed Week off : Sat and Sun Company Website - www.synergisticit.com Company's LinkedIn profile - https://www.linkedin.com/redir/redirect?url=https%3A%2F%2Fsynergisticit%2Ecom%2F&urlhash=rKyX&trk=about_website

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0.0 - 2.0 years

2 - 3 Lacs

Hyderabad

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Designation: Trainee Process Associate(Freshers) Locations: Hyderabad (Panjagutta) Interview Address: Maatrum Technologies, 3rd Floor, Goyaz Jewellers Building, Beside Kotak Bank, Panjagutta, Hyderabad 500082 Walk-in Date: 21st June 2025(Saturday) and 23rd June 2025 (Monday), We are not working on Sunday Roles & Responsibilities: Process data extracted via Maatrum Technologies online portal. Review scanned property-related documents provided by the bank to identify relevant details. Gather records from online sources related to the property. Manually extract data from scanned and online documents. Work using Maatrum Technologies proprietary online system. Adhere to company and bank policies while carrying out the above tasks. Meet the required turnaround time as per project standards. Candidate Requirements: Decent written and verbal communication skills in English. Willingness to work in rotational shifts , 6 days a week. Typing proficiency. Ability to read and write fluently in Telugu . Open to both male and female candidates. Qualification: Any graduate is eligible to apply. Maatrum Technologies - A Product-based Company specializing in Title Verification and Legal Verification for Real Estate Properties within India. We are a sister concern of the esteemed Dr. Agarwals Eye Hospital Group. About Maatrum Technologies: Maatrum is India's pioneering Online Real Estate Title Verification Company, empowered by cutting-edge technology. Established in April 2015 under the Companies Act 2013, we have made a mark in the industry by harnessing technology to procure real estate documents directly from government databases. Our team of seasoned real estate lawyers leverages our robust and proprietary technology platform to deliver accurate reports in record time.

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