Our India division, Shadowcast India , is a forward-looking software development company committed to delivering scalable, secure, and user-centric technology solutions. We are currently hiring a team of Microsoft 365 Administrators/Engineers to support our prestigious clients in the financial services sector across the US, UK and European markets. In this role, you will be responsible for managing and optimizing the Microsoft 365 ecosystem across the organisation covering user provisioning, system configuration, security, compliance, and productivity tooling. You will serve as a vital link between the IT department and end users, ensuring Microsoft 365 tools are effectively leveraged to meet dynamic business needs. This is an excellent opportunity to be part of a high-performing support team, driving digital transformation and enhancing user experience in a fast-paced, innovation-led environment. Role & responsibilities Administer and support Microsoft 365 applications, including Exchange Online, SharePoint Online, Teams, OneDrive, and Entra ID (formerly Azure AD). Monitor system performance, manage user accounts and licenses, and configure security and compliance settings. Plan, execute, and support Office 365 migrations, upgrades, and integrations with minimal disruption to business operations. Collaborate with IT teams, stakeholders, and end-users to gather requirements, resolve issues, and deliver tailored solutions. Provide end-user support and technical training to ensure effective use of Microsoft 365 tools and improve productivity. Troubleshoot a wide range of hardware and software issues, including network and mobile device problems. Automate device provisioning and setup using Microsoft Autopilot, Intune, and other Mobile Device Management (MDM) tools. Stay current with the latest Office 365 features, industry best practices, and cloud collaboration trends. Recommend and implement improvements to existing systems, processes, and infrastructure. Escalate complex issues to appropriate teams while ensuring timely and professional resolution. Maintain detailed documentation of processes, configurations, incidents, and solutions. Deliver excellent customer service with a calm, solution-oriented approach during high-pressure situations. Contribute to a collaborative team environment that encourages experimentation, learning, and innovation. Preferred candidate profile Bachelors degree in Information Technology, Computer Science, or a related field Minimum of 5 years of experience in Office 365 administration Strong hands-on experience with Office 365 migrations, integrations, and troubleshooting Excellent analytical and problem-solving skills Must possess excellent English communication skillsboth written and verbalwith strong technical proficiency to deliver high-quality support over calls and emails. Experience delivering remote support through calls and emails with a high level of professionalism Ability to manage multiple priorities independently with a structured and proactive approach Friendly and customer-focused mindset with a commitment to service excellence Certification: Microsoft 365 Certified: Enterprise Administrator Expert (preferred)