Elevator Technical Head (Service & Maintenance)

About Us

We are a pioneer in the Home Elevator Industry with unique solutions to modern and traditional residential projects. With advancements in pneumatic technology, NIBAV offers state-of-the-art Home Elevator solutions with compact and bespoke luxury designs. As of 2025 we are 1300+ employees as a global family spread across 33 locations in India and 6 countries viz. UAE, Malaysia, Kenya, Thailand, USA and Canada. With an expert Business Development Team to a well-defined Customer Satisfaction Process, we are the fastest growing Home Elevator Organization in the Asian subcontinent. Our vision "Now Luxury in Every Home" is to present the valuable customers with an elevator that is of the imported standards, however at extremely affordable pricing. Thereby, ensuring that this Luxurious Home Elevator can now be a part of every Indian Home.

Position Overview

- The Technical Head will lead and oversee the Service and Maintenance of home lifts across multiple regions. The role demands a dynamic leader who can manage large-scale field operations, ensure delivery excellence, and continuously improve productivity, customer satisfaction, and profitability.

- This position serves as the strategic and operational head for the technical division, responsible for aligning technical execution with the company's business goals and growth targets.

Key Responsibilities:

Service, Maintenance & After-Sales:

- Manage the complete Service and maintenance lifecycle - from routine visits and preventive checks to breakdown management and renewals.

Drive KPIs such as:

- Maintenance Visits completed on time.

- Callback ratio reduction through proactive servicing.

- Repair Order closure time and customer satisfaction index.

- AMC Renewals and % price increase implementation year-on-year.

- Ensure all service operations align with the company's customer delight framework.

Team & Operations Leadership

- Lead a large technical workforce (150+ employees) including engineers, supervisors, and field executives.

- Build leadership depth within regional teams through mentoring, performance management, and structured capability development.

- Drive efficiency, accountability, and productivity through data-driven performance tracking and reporting.

- Ensure Active PF compliance and field productivity monitoring across all regions.

- Standardize technical processes and enforce adherence to SOPs across the network.

Financial & Strategic Management

- Own and manage the P&L for the Installation and Maintenance function.

- Drive cost optimization without compromising on quality, safety, or delivery standards.

- Collaborate with Finance, Operations, and Supply Chain to streamline project cash flows and cost structures.

- Track and improve collections from service contracts and renewal revenue contribution.

Customer Experience & Quality:

- Serve as a key stakeholder in driving post-sales excellence, ensuring zero escalations and maximum customer satisfaction.

- Maintain strong coordination with CRM and Sales teams for smooth communication during installation and service stages.

- Collect, monitor, and act on customer feedback, testimonials, and referrals to measure customer delight.

- Drive initiatives that enhance brand reputation through quality performance and service reliability.

Candidate Profile:

- 15-20 years of experience in Technical Service and Maintenance in Elevators.

- Proven experience managing large-scale, multi-location technical teams (150 members).

- Strong understanding of installation planning, service operations, and field resource management.

- Demonstrated ability to handle P&L accountability, operational metrics, and cost control.

- Excellent leadership, analytical, and communication skills.

- Qualification in Mechanical, Electrical, or Mechatronics Engineering; MBA preferred for senior management roles.

- Ability to drive a performance-based culture and align team objectives with business goals.