Ecommerce Specialist

Job Summary:

eCommerce Specialist

Key Responsibilities:

Product & Website Management:

·       Manage and update product listings across eCommerce platforms (e.g., Shopify, Amazon, Flipkart, JioMart).

·       Ensure product content is accurate, engaging, and SEO-optimized (titles, descriptions, images, specifications).

·       Monitor inventory levels and coordinate with supply chain/logistics for product availability.

Sales & Campaign Execution:

·       Support the implementation of promotional campaigns, discounts, and product launches.

·       Coordinate with marketing teams to align campaigns across email, social media, and paid ads.

·       Assist with merchandising strategies to increase conversions and average order value.

Analytics & Reporting:

·       Track key performance metrics (traffic, sales, conversion, bounce rate, etc.).

·       Generate weekly/monthly performance reports using tools like Google Analytics, Excel, or eCommerce dashboards.

·       Provide actionable insights to improve product performance and user experience.

Customer Experience Support:

·       Ensure a smooth and intuitive online shopping experience from search to checkout.

·       Monitor customer reviews and questions on platforms and escalate issues when needed.

·       Collaborate with customer service to address recurring pain points or product inquiries.

Marketplace Optimization:

·       Manage seller dashboards and listings on third-party platforms (e.g., Amazon, JioMart, Flipkart).

·       Ensure compliance with platform guidelines and optimize listings for visibility and ranking.

·       Handle order tracking, returns, and performance metrics within marketplace systems.

Qualifications:

·       Bachelor’s degree in Marketing, Business, Digital Commerce, or related field.

·       2+ years of experience in an eCommerce, digital merchandising, or marketplace operations role.

·       Proficient in using CMS and platforms like Shopify, Amazon Seller Central, etc.

·       Strong analytical skills and experience using tools like Google Analytics, Excel, or similar.

·       Basic understanding of SEO, digital marketing, and eCommerce best practices.

·       Attention to detail and excellent organizational skills.