eCommerce Operations Manager

Company: ESZETT Location: Vidyavihar Job Type: Full-time About ESZETT is a fast-growing Indian fashion & lifestyle brand, committed to delivering high-quality products and creating a seamless shopping experience for our customers. As we scale, we are looking for an experienced E-Commerce Operations Manager to strengthen our backend operations, ensure efficiency, and support our growth across multiple marketplaces and D2C channels. Role OverviewThe E-Commerce Operations Manager will be responsible for end-to-end operations including order processing, inventory management, logistics coordination, marketplace management, and smooth functioning of daily e-commerce activities. This role requires strong analytical skills, ownership, and the ability to manage multiple platforms while improving operational processes. Key ResponsibilitiesOrder & Operations ManagementOversee daily order processing across marketplaces (Nykaa Fashion, AJIO, Myntra, Amazon, Flipkart, etc.) and the D2C website. Ensure accurate, on-time order dispatch with minimal errors. Coordinate with warehouse teams for picking, packing, and timely shipping. Inventory & Catalogue ManagementMaintain and monitor inventory levels to avoid stockouts or overstocking. Coordinate with production and warehouse for replenishments. Oversee catalogue uploads, product listing accuracy, pricing updates, and quality checks on all platforms. Marketplace Account ManagementHandle backend panels for all marketplaces. Resolve operational issues including order cancellations, RTOs, return disputes, and claim filings. Maintain strong relationships with marketplace category managers/brand managers. Logistics & Shipment TrackingWork with courier partners to ensure smooth deliveries and timely escalation of issues. Track shipments, reduce RTO %, and improve delivery efficiency. Operational Reporting & AnalysisGenerate daily/weekly MIS reports on sales, returns, inventory, and operational KPIs. Analyse operations data to identify bottlenecks and drive improvements. Plan operational strategies during sale periods (EORS, Big Billion Days, etc.). Process ImprovementIdentify gaps in operations and implement more efficient workflows. Optimise packaging, QC processes, and logistics planning. Ensure compliance with SOPs and marketplace guidelines. Required Skills & QualificationsBachelor’s degree (MBA preferred but not mandatory). 2–5 years of experience in e-commerce operations or marketplace management. Strong understanding of major Indian e-commerce platforms. Proficiency in Excel/Google Sheets, panel operations, and data analysis. Excellent communication and coordination skills. Strong problem-solving attitude and ability to take ownership. Experience working in fashion/lifestyle brands is a plus.