Ecommerce Manager

Role Overview-

The E-Commerce Manager will be responsible for developing, managing and growing Saraswati Global’s digital retail presence across marketplaces, brand website and strategic e-commerce platforms (domestic and international). This role demands a blend of strategic thinking, operational execution and a strong understanding of digital commerce trends to drive online revenue growth, enhance customer experience and build brand visibility in the digital space.

Annual Revenue Target = 7 Cr

Key Responsibilities-

• Manage end-to-end operations for the brand’s own e-commerce website including product uploads, content updates, pricing, inventory syncing and order processing.
• Coordinate with developers and designers to ensure website functionality, performance and user experience are optimized across devices.
• Plan and execute website campaigns, banners, product launches, promotions and seasonal sales to generate leads and business
• Monitor traffic, conversions, bounce rate and other KPIs using tools like Google Analytics and heatmaps to drive CRO (conversion rate optimization).
• Manage listings, pricing, content and inventory across major marketplaces (Amazon, Flipkart, Pepperfry, Myntra, Urban Ladder etc)
• Ensure smooth order processing, shipping coordination and customer service across all platforms to reduce returns and increase ratings.
• Coordinate with internal teams for photoshoots, catalogue content and inventory planning to support digital sales.
• Plan and regularly put efforts to sell ready stocks
• Collaborate with marketing teams for SEO, SEM, email marketing, social campaigns and influencer collaborations to drive traffic and engagement.
• Liaise with platform account managers and agencies to implement growth strategies and promotional plans.
• Analyze sales reports, campaign performance, and customer behaviour to refine digital strategy
• Stay updated on e-commerce trends, competitor activity and platform policy changes.
• Will report directly to the Director (Sales & Marketing) and the management for performance review, strategy alignment and key business decisions.