6 Ecommerce Industry Jobs

eXchange1 is a next-generation digital asset marketplace, registered as a UAB in Lithuania. Operating as a Web3 utility platform, eXchange1 is singularly focused on achieving a balance of compliance and business excellence. We strongly believe in the vision of "1 World, 1 Exchange" a global, regulated ecosystem where all processes are legal and transparent. With comprehensive authorization for multiple digital asset services (VASP), eXchange1 is positioned to serve both retail and institutional clients worldwide, ensuring a fully compliant and secure marketplace for all users. We are also FIU registered compliant and unlocking growth in Indian Markets. We are seeking a data-driven and strategic Director of Retention Marketing to own and optimize the client retention and lifecycle marketing strategy. This role will focus on increasing client lifetime value, reducing churn, and building long-term customer engagement through targeted campaigns. The ideal candidate will be responsible for planning and execution of acquisition and retention campaigns via various channels such as Push, In-App, Email, Social, etc. Driving gamified and incentive-based programs/campaigns with a well-defined social element attached to it while understanding the target group, positioning, offer/CTA. Supervising the execution, monitoring, and measurement of marketing campaigns and their success, and also maintaining regular measurement of the ROI of campaigns. Ensuring that the organization's brand and identity are adhered to in campaigns and in all communication channels. Leading all the efforts required for go-to-market (GTM) plans for various products and services and working closely with the various internal stakeholders to ensure GTM plans can be effectively implemented and iterated. Partnering with the Analytics team to dig deep into the data and provide actionable insights, identifying new opportunities. Using user & market research, user feedback, user usage, and competitive analysis to identify new campaign opportunities and enhancements. What We're Looking For: - 7+ years of product marketing experience in a growing business - 4+ years of core growth marketing experience - experiment-driven growth process at a high-growth company with a proven track record of driving high retention of the existing users - Excellent understanding of user segmentation and cohorts based on various surrogates, events, and attributes - Excellent problem-solving, creative thinking, and analytical skills - Ability to drive insights into campaigns - Practical and Proven expertise on tools like Mo-Engage, Amplitude, etc. - Knowledge of testing and optimization - Experience driving campaigns in a crypto/fintech, e-commerce, gaming, and/or internet environment - Ability to succeed in a rapidly changing environment If you are interested, please send your resume to hr@exchange1.com or apply directly.,

You should be a professional with strong communication skills, capable of conveying information clearly, effectively, and in a timely manner. Your experience should include handling Business Requirements, Functional Requirements, User Guides, Use Cases, and Prototyping. You must be results-oriented, aiming for high levels of individual and organizational performance. Proficiency in UML Diagrams, designing and mock-up tools, Service and Deployment Models, SAS, and SQL is essential. Experience in the E-commerce industry is a plus, along with familiarity with Magento and ERP Systems. Knowledge of Scrum Agile Methodology would be advantageous. As part of your job profile, you will work under the guidance of Product Managers and other project stakeholders to analyze, interpret, and identify a product's business requirements, scope, issues, and solutions. You will provide documentation support for requirements gathering, process analysis, gap analysis, design of new functionality, and User Acceptance Testing (UAT). Additionally, you will participate in project walkthroughs, business requirement gathering, and design walkthroughs. Your responsibilities will include writing functional specifications and business requirement documents based on requirement clarification and interviews with subject matter experts and the technical team. You will elicit requirements through interviews, document analysis, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis. Moreover, you will evaluate gathered information from multiple sources, reconcile conflicts, decompose high-level information into details, and abstract up from low-level understanding to a general understanding. It will be your duty to ensure that requirements are fully scoped and all gaps are identified in a timely manner. Excellent verbal and written communication skills are crucial, as you will need to interact professionally with a diverse group of executives, managers, and subject matter experts.,

As a Team Leader Trainer at Fusion CX in Kolkata, you will have a crucial role in mentoring and improving the skills of our team members. Your responsibilities will include serving as an expert in your field, implementing best practices, leading specialized workgroups, executing policies and strategies, and demonstrating top-tier management skills. Your background in BPO and experience in the E-commerce industry will be instrumental in making a significant impact in our dynamic work environment. You will be expected to work flexibly under challenging conditions, take initiatives for process development, and adhere to directives from higher management. The ideal candidate should hold a graduate degree in any discipline, possess a minimum of two years of experience, have on-paper team-leading experience, and immediate availability to join. Your dedication to excellence and innovation will be fostered in our supportive and dynamic environment in Kolkata. Joining Fusion CX will provide you with the opportunity to shape processes, lead a talented team, and grow professionally in a company that values expertise, flexibility, and leadership. If you are seeking a highly rewarding job in Kolkata with a global CX company, apply now and embark on a fulfilling career journey with us.,

Join Fusion CX as a Team Leader Trainer in Kolkata, where you will play a pivotal role in guiding and enhancing the skills of our team members. You will act as a conduit for knowledge and best practices, leading by example and implementing strategies and policies with the highest level of management and leadership skills. If you are seeking rewarding opportunities in Kolkata and possess a strong BPO background with experience in the E-commerce industry, we encourage you to apply and contribute significantly to our dynamic work environment. As a Team Leader Trainer at Fusion CX in Kolkata, your key responsibilities will include: - Serving as an expert in your knowledge area, applying your expertise to projects. - Working flexibly under challenging conditions. - Understanding, articulating, and implementing best practices within your domain of expertise. - Leading or actively participating in specialized workgroups as required. - Executing and overseeing the implementation of policies and strategies. - Demonstrating top-tier management and leadership skills. - Taking initiatives for process development and enhancing process knowledge. - Understanding, accepting, and implementing directives, orders, requests, and suggestions from higher management within the organization. The essential educational qualifications and experience required for the role of Team Leader Trainer in Kolkata are: - Graduation in any discipline. - Minimum of two years of experience. - Background in BPO. - Immediate joiners (Notice Period). - Mandatory experience in the E-commerce industry. - At least one year of on-paper team-leading experience. Why Join Fusion CX: At Fusion CX, you will discover a supportive and dynamic environment dedicated to your professional growth. Located in the vibrant city of Kolkata, you will be part of a team committed to excellence and innovation. This position in Kolkata offers you the opportunity to shape and develop processes, leading a talented team to new heights. Join us as a Team Leader Trainer at Fusion CX Kolkata and become a valuable part of a company that values expertise, flexibility, and leadership. Apply now for this highly rewarding job opportunity in Kolkata and embark on a career journey with a global CX company.,

You are an experienced and dynamic Business Development Executive (BDM) who will lead sales efforts and drive growth in the IT Service sector. Your background should include a strong track record in sales and business development, particularly within the ecommerce industry. Your responsibilities will involve identifying new business opportunities, nurturing existing relationships, and contributing to strategic sales initiatives. Your key responsibilities will include developing and implementing strategic plans to drive e-commerce sales and business growth, identifying and pursuing new business opportunities and markets for a Headless Ecommerce Platform, building and maintaining strong relationships with potential and existing clients, conducting market research to identify trends, competitors, and customer needs, presenting solutions to prospective clients, collaborating with marketing and product teams to develop sales strategies and materials, negotiating contracts, pricing, and terms with clients, managing the full sales cycle from prospecting to closing, meeting or exceeding sales targets and KPIs, and tracking and reporting on sales performance and growth metrics. To qualify for this role, you should have at least 5 years of experience in business development or sales, preferably in the Ecommerce, PaaS, SaaS industry. A strong understanding of e-commerce trends, platforms, and technologies is essential, along with proven experience in closing deals, managing client relationships, and driving revenue growth. Excellent communication, presentation, and negotiation skills are required, as well as the ability to work independently and as part of a cross-functional team. A Bachelor's degree in Business, Marketing, or a related field is preferred. Preferred skills for this position include familiarity with digital marketing, SEO, and e-commerce integrations, experience working with B2B e-commerce solutions or SaaS products, and a strong network within the e-commerce and technology space.,

Urgent opening for Customer Service Executive at Andheri. Company is looking a proactive and customer-focused Customer Service Executive to join. The ideal candidate will be responsible for managing customer inquiries , resolving issues , and ensuring a positive customer experience. This role requires excellent communication skills, both written and verbal , and the ability to handle customer concerns effectively via email and phone. Required Experience, Skills and Qualifications: 2- 4 years of experience in a customer service role, either in a call center, retail environment, or any customer-facing position. Experience in managing both inbound calls and responding to customer inquiries via email, phone, or chat Verbal Communication: Strong phone etiquette with a clear and friendly tone. Ability to communicate complex information in a simple and professional manner. Written Communication: Ability to write clear, concise, and professional emails. Basic knowledge of using Microsoft Office Suite (Word, Excel, Outlook). Responsibilities: Attending inbound calls involves receiving and responding to incoming calls from customers Provide accurate and relevant information regarding products, services, company policies, and procedures. Respond to customer inquiries via email in a timely, clear, and professional manner. Ensure all customer emails are acknowledged and resolved Listen actively to customer concerns, complaints, and issues, ensuring full understanding and empathy. Resolve customer grievances and complaints quickly and effectively, escalating to higher management when necessary. Follow-up with customers to ensure satisfaction after issue resolution and that the solution meets their expectations. Identify recurring customer issues and proactively work with internal teams to suggest improvements or preventative measures. Assist customers with order tracking, billing inquiries, account management, and product-related questions. Inform customers about order status, shipment tracking, delivery delays, or product/service updates. Accurately document all customer interactions and complaints in the CRM system, ensuring a clear audit trail. Maintain detailed logs of follow-up actions, resolutions, and outcomes. Collect customer feedback and report trends to management for continuous service improvement. If you are interested for the above referred position, kindly revert back with your Updated Resume with Photograph along with following details: 1) Current salary 2) Expected salary 3) Notice period 4) Total experience 5) Relevant experience 6) Current location 7) Reason for job change Contact no.:- Snehal Mail ID:- snehal.k@jobsearchindia.in