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18 Ecommerce Industry Jobs

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3.0 - 7.0 years

0 Lacs

karnataka

On-site

As the Process Excellence Manager at Blitz, you will be a key member of the Operations team, dedicated to optimizing and streamlining our end-to-end operational processes. Your role will involve overseeing and managing all aspects of operational processes, analyzing data to identify opportunities for optimization and efficiency improvement, developing standardized operating procedures, and ensuring the highest standards of service quality and customer satisfaction. You will collaborate closely with cross-functional teams, leverage technology solutions for operational efficiency, and proactively address operational risks to ensure business continuity. Your responsibilities will also include providing training and support to operational teams, monitoring key performance indicators, and preparing reports on operational performance for senior management. To be successful in this role, you should have a Bachelor's degree in Business Administration, Operations Management, Logistics, or a related field (Master's degree preferred) and at least 3 years of experience in Logistics or the E-commerce industry. Strong analytical skills, project management skills, proficiency in process improvement methodologies, excellent communication skills, and the ability to thrive in a fast-paced environment are essential for this position.,

Posted 4 days ago

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0.0 - 3.0 years

0 Lacs

uttar pradesh

On-site

As a Fashion Designer, you will be required to demonstrate self-motivation, intelligence, a passion for learning, and the ability to manage various tasks effectively. Your responsibilities will include handling all social media platforms and creating engaging content for them. You will oversee the design process from initial concept to final styling, conducting market research to identify trends and seeking inspiration. Collaboration with team members will be essential in selecting seasonal themes, making line edits, and generating new concepts. Ensuring that the products align with the business strategy, selecting fabrics and trims, procuring fabrics, and creating production sketches are crucial aspects of the role. Additionally, you will work closely with technical designers to ensure the accuracy of development packages and review products for style and fit during presentations. Your experience in the ecommerce industry is mandatory for this position, with a minimum of 1 year of relevant experience required. A diploma in Fashion Design is preferred, and a total of 6 months of work experience with 16 months specifically in fashion design is necessary. The job is full-time, with a schedule from Monday to Saturday during morning shifts. Relocation to Greater Noida, Uttar Pradesh, is required. The application deadline is 7/6/25, and the expected start date is 14/06/2025. The work location is in person, with a schedule from Monday to Friday during morning shifts. The application deadline for this position is 08/06/2025, and the expected start date is 10/06/2025.,

Posted 6 days ago

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2.0 - 6.0 years

0 Lacs

karnataka

On-site

Walmart offers Indian manufacturers, brands, and other potential online sellers an opportunity to expand their business internationally as cross-border sellers on Walmart Marketplace (Cross Border Trade), where they could reach a growing market of more than 120 million U.S. consumers each month. This is part of Walmart's efforts to expand its sourcing from India to $10 billion a year by 2027. The Walmart Cross Border Trade (CBT) India team is looking to hire a Manager, Service Partner Network to establish and expand the network of vetted third-party service partners who can provide expert services to sellers for enabling cross-border trade business on Walmart from India. The services offered by these service partners will include imaging, cataloguing, marketing and advertising, compliance, accounting, logistics, etc. As the role holder, you are expected to demonstrate thought leadership, navigate ambiguity, and strategize for building this service partner network in India. You will have the exciting opportunity to develop the strategy and go-to-market plan for this initiative, which involves creating frameworks for identifying and onboarding the right service partners, designing SOPs for partner operations, and establishing processes for reviewing and improving the efficiency of the service partner network. Operating independently in a nascent, ambiguous, and fast-paced environment, you must possess an entrepreneurial mindset. Managing relationships with multiple internal and external stakeholders will also be a key aspect of this role. Basic Requirements: - MBA or MBA equivalent post-graduate degree - 5+ years of partner management or channel management, including partner recruitment. - 2+ years of relevant experience in the e-commerce industry. - Ability to independently analyze and solve problems. - Strong written and verbal communication skills. - Capability to work with and influence large strategic sellers and brands. - Capacity to prioritize work in a complex, fast-paced environment and collaborate with cross-functional teams. - Proficiency in initiating, leading, and managing projects beyond primary responsibilities. - Advanced MS Office skills (PowerPoint, Excel, Word, Outlook). Preferred Qualifications: - Experience in the cross-border e-commerce landscape. - Program management experience. - Strong willingness to learn new things. - Independent work ability and critical thinking skills. - Experience in influencing and organizing others, whether in a direct management capacity or through project management. - Proficiency in data analysis.,

Posted 6 days ago

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0.0 - 3.0 years

0 Lacs

pune, maharashtra

On-site

You are a skilled 3D Modeling Artist with 0 to 3 years of experience, located in Viman Nagar, Pune. You will be joining our creative team with a strong background in product modeling. Your extensive experience in the e-commerce industry is essential as you will be responsible for creating detailed and accurate 3D models of our hardware products. The role demands working in a fast-paced environment, meeting tight deadlines, and possessing animation skills to produce high-quality product informative videos and installation guide videos. Your responsibilities include creating high-quality 3D models of hardware products based on specifications and design requirements. You will develop and implement 3D modeling projects from concept to final execution, ensuring accuracy and attention to detail. Collaboration with design and marketing teams is crucial to producing visually appealing and realistic product representations for e-commerce platforms. Additionally, you will produce top-notch animations for product informative videos, installation guides, and promotional content, ensuring they meet the company's standards and client expectations. Managing multiple projects simultaneously and delivering high-quality work within tight deadlines is expected. It is essential to stay updated with the latest 3D modeling and animation software and industry trends. Requirements for this role include experience in 3D product modeling, with proven experience in the e-commerce industry being a plus. Strong proficiency in 3D modeling software such as Blender, 3ds Max, Maya, or similar tools is necessary. Expertise in creating detailed and realistic 3D models of hardware products, proficiency in animation techniques and software, and the ability to work efficiently in a fast-paced work culture and meet tight deadlines are vital. Strong attention to detail, commitment to delivering high-quality work, excellent communication, and collaboration skills are essential. A portfolio showcasing previous 3D modeling and animation work is required for consideration.,

Posted 1 week ago

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0.0 - 3.0 years

0 Lacs

maharashtra

On-site

You would be working in the Finance Department of Piramal PCH (CPD) located in Kurla, Mumbai, with no travel required. Your key stakeholders internally would include the E-commerce Business team, Supply Chain, and GBSS, and externally, you would be dealing with External Portals & Distributors. You will directly report to the Chief Manager, E-commerce Finance. To excel in this role, you should have 0-2 years of experience in accounting and finance roles, with previous experience in the E-commerce industry being an added advantage. You must possess a sound understanding of accounting and finance terminologies, hands-on experience with accounting software like SAP, and proficiency in MS tools, especially MS Excel and PowerPoint. Experience in Stakeholder Management, both internal and external, would be beneficial. Piramal Consumer Products Division (CPD) is a consumer care business division of Piramal Pharma Limited, known for its customer-centric approach and problem-solving initiatives since 2009. As part of the Piramal Group, which has a legacy of over 38 years, the organization upholds values like Knowledge, Action, Care, and Impact. The company operates with the mission of "Doing Well and Doing Good" and has positively impacted over 7 crore Indians. Piramal CPD caters to various consumer sectors such as Skin Care, Digestives, Women's Intimate Range, Kids Wellbeing & Baby Care, Pain Management, Oral Care, Gut Health, Respiratory Solutions, Multivitamins, and Food Supplements. With one of the largest distribution networks in the consumer healthcare industry, Piramal CPD is a rapidly growing business within the Piramal Group. The company's goal is to become the market leader in the Indian OTC market, with popular brands leading in their respective segments. The organization values equal employment opportunities, making decisions based on merit and providing equal opportunities to all applicants and employees in personnel matters. If you join the talented team at Piramal CPD, you will be working in a workplace that caters to individual career needs, ensuring that each team member is valued and recognized for their contributions.,

Posted 1 week ago

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2.0 - 6.0 years

0 Lacs

karnataka

On-site

You should possess an MBA or MBA equivalent post-graduate degree, along with 5+ years of experience in business development or account management within the realm of recruiting and managing clients or channel partners. Furthermore, a minimum of 2 years of relevant experience in the e-commerce industry is required. Your role will involve independently analyzing and solving problems, necessitating strong written and verbal communication skills. A key aspect of this position involves working with and influencing large strategic sellers and brands, thus requiring the ability to prioritize work in a complex, fast-paced environment and collaborate effectively with cross-functional teams. Additionally, you should be able to initiate, lead, and manage projects beyond your primary responsibilities. Proficiency in advanced MS Office skills, including Power Point, Excel, Word, and Outlook, is essential for this role. Preferred qualifications include experience in the cross-border e-commerce landscape, team management, and B2B interactions with manufacturers and suppliers. An in-depth knowledge of India's manufacturing landscape is advantageous. You should have a strong willingness to learn new concepts, the ability to work autonomously while thinking critically and logically, and experience in influencing and organizing others. Proficiency in data analysis will also be beneficial for this role.,

Posted 1 week ago

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0.0 - 4.0 years

0 Lacs

udaipur, rajasthan

On-site

An Ecommerce Specialist is responsible for managing online sales channels and daily operations. The ideal candidate should preferably have experience in the E-commerce industry, but individuals with experience in other domains can also apply. A good understanding of MS Office and excellent English speaking and writing skills are required. The key attributes for success in this role are hard work, punctuality, and discipline. The salary is negotiable for the right candidate. This is a full-time position. Interested candidates can reply through the post or email their resume to prateekkevlani@gmail.com.,

Posted 1 week ago

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2.0 - 6.0 years

0 - 0 Lacs

noida, uttar pradesh

On-site

This is a full-time Sales Role at iTech Ecommerce Pvt. Ltd. As a Sales Manager, you will be responsible for managing and nurturing B2B leads, as well as acquiring new clients. The job will be based in Noida with the possibility of some remote work. Candidates with experience in international sales processes will be given preference. You should have strong skills in lead generation and communication, along with excellent interpersonal and relationship-building abilities. The role requires the capacity to work both independently and as part of a team. Experience in the ecommerce industry is considered a plus. The ideal candidate should have a minimum of 2 years of experience in International Sales. The salary offered for this position ranges from 3.6 lacs to 4.8 lacs per annum, with additional incentives. The work location for this role is in Noida, and the shift timing is from US 7 PM to 3:30 AM IST.,

Posted 1 week ago

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2.0 - 6.0 years

0 Lacs

udupi, karnataka

On-site

About Advith ITeC: Advith ITeC is a venture that merges finance consulting with technology, with the word ITeC standing for Information Technology enabled Consulting. We are building various tech tools to make finance consulting more accessible and have a dedicated team of individuals that are trained on tasks related to finance consulting and compliance management. Role Overview: Job Description: You will be responsible for processing GST invoices within the agreed Turnaround Time (TAT) in accordance with processing Standard Operating Procedures (SOP). Additionally, you will be required to perform 3-way matching of inventory, ensuring that supplier invoices align with Goods Received Notes (GRNs) and Purchase Orders (POs) accurately and promptly. Any ad hoc duties assigned by the team or management must be completed efficiently. Vendor Credit Notes and Debit Notes should also be processed following the Financial Delegation of Authority (FDOA). Qualification & Eligibility Criteria: Requirements: - A Bachelor's degree in Accounting or Finance. - Minimum of 2 years of experience in a similar role. - Experience in the retail industry is beneficial. - Proficiency in invoice processing and GST compliance. - Familiarity with accounting databases and recordkeeping systems. - Proficient in MS Office, especially basic Excel skills (data entry, filters, VLOOKUP, etc.). - Strong communication and organizational skills. - Ability to manage client/vendor queries and collaborate effectively within a team. Preferred: - Experience in the retail or e-commerce industry. - Exposure to high-volume invoice processing and familiarity with ERP systems & MS Office.,

Posted 3 weeks ago

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5.0 - 9.0 years

0 Lacs

ahmedabad, gujarat

On-site

You will be joining Magneto IT Solutions as a Lead Business Analyst based in Ahmedabad with a minimum of 5 years of experience in Business Analysis within the IT services domain. Your primary responsibilities will include collaborating with stakeholders to comprehend their needs and acquiring detailed business requirements. You will be expected to analyze data to detect trends, patterns, and insights that will support business decisions. Furthermore, you will be required to develop and document business process models to showcase both current and future states. Proposing and designing technical and process solutions in alignment with business needs and objectives will be crucial to your role. You will work closely with the IT department and other relevant teams to implement these solutions effectively. Communicating findings, recommendations, and project updates to stakeholders and executives will also be part of your responsibilities. It is imperative that you possess excellent documentation skills and can create detailed documentation of business requirements, processes, and solutions. As a Lead Business Analyst, you will participate in testing and validating new systems and processes to ensure they meet business requirements. Identifying opportunities for process improvements and contributing to ongoing optimization will also be expected from you. It is essential that you have experience in IT Services, Pre-Sales Activities, and are proficient in creating diagrams using Creatly software. Additionally, you should be capable of generating rough wireframes by understanding requirements and obtaining Statement of Work (SOW) from clients. Having some technical knowledge to effectively communicate with the tech team is necessary for this role. Knowledge about the E-Commerce industry and E-Commerce projects is also a prerequisite. If you meet these requirements and are enthusiastic about joining a dynamic team in Ahmedabad, we look forward to receiving your application.,

Posted 3 weeks ago

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2.0 - 6.0 years

0 Lacs

bareilly, uttar pradesh

On-site

The Account Manager position is a full-time, on-site role located in Bareilly. As an Account Manager, you will be responsible for managing client accounts, ensuring customer satisfaction, and nurturing strong client relationships. Your daily tasks will involve addressing client inquiries, resolving issues, coordinating with internal teams to meet client needs, and identifying opportunities to upsell services. Additionally, you will develop strategies to enhance client experiences and monitor account performance metrics. To excel in this role, you should possess Client Relationship Management skills, Customer Service experience, strong organizational abilities, and Project Management skills. Excellent Communication and Interpersonal skills are crucial for effectively engaging with clients. You should also have problem-solving and Conflict Resolution capabilities to address any issues that may arise. Your proficiency in analyzing account performance and reporting findings will be essential. Familiarity with CRM software and other relevant tools is required. Ideally, you hold a Bachelor's degree in Business Administration, Marketing, or a related field. Previous experience in the retail or e-commerce industry would be advantageous. If you are looking for a challenging opportunity where you can utilize your skills to manage client accounts, enhance customer experiences, and drive business growth, this Account Manager position could be the perfect fit for you.,

Posted 1 month ago

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3.0 - 7.0 years

0 Lacs

karnataka

On-site

We are seeking an experienced and highly motivated Senior Manager - Seller Enablement to join our dynamic team. In this critical role, you will drive the success of our third-party sellers on the Walmart Marketplace by equipping them with tools, resources, and support to thrive. Your responsibilities include enabling internal sales and account management teams through the setup of processes, SOPs, and tools for issue resolution, facilitating better seller experience, and assessing seller satisfaction through feedback analysis. This role demands strong program management skills, strategic thinking, operational excellence, analytical proficiency, and a dedication to business growth. The Walmart India Cross Border team offers Indian brands, manufacturers, MSMEs, and potential sellers an opportunity to expand their business internationally by selling their products on global Walmart online marketplaces. As part of Walmart's initiative to increase sourcing from India to $10 billion annually by 2027, sellers can reach over 120 million U.S. consumers monthly through the Walmart Marketplace. Your responsibilities will include: - Developing and executing seller enablement strategies to enhance seller performance, retention, and satisfaction. - Identifying seller pain points, designing scalable solutions, and promoting the adoption of new Walmart Marketplace features among sellers. - Collaborating with product and engineering teams to advocate for seller needs and enhance seller-facing tools. - Monitoring seller performance metrics, providing data-driven insights to leadership, and tracking the impact of enablement initiatives. - Collaborating with internal teams to ensure a cohesive and supportive seller experience and staying informed about industry trends in e-commerce seller enablement. Requirements: - MBA or equivalent post-graduate degree - 7+ years of program management experience - 3+ years of e-commerce industry experience - Proven track record of successful program development and execution - Strong written and verbal communication skills, analytical proficiency, and ability to work effectively in a fast-paced environment This summary provides an overview of the role's nature and responsibilities. For a comprehensive inventory of duties, responsibilities, and qualifications, the full Job Description will be provided during the hiring process. Walmart, Inc. is an Equal Opportunity Employer committed to understanding and respecting the unique styles, experiences, and identities of its associates, customers, and communities. We do not charge any recruitment fees throughout the hiring process.,

Posted 1 month ago

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4.0 - 8.0 years

0 Lacs

maharashtra

On-site

eXchange1 is a next-generation digital asset marketplace, registered as a UAB in Lithuania. Operating as a Web3 utility platform, eXchange1 is singularly focused on achieving a balance of compliance and business excellence. We strongly believe in the vision of "1 World, 1 Exchange" a global, regulated ecosystem where all processes are legal and transparent. With comprehensive authorization for multiple digital asset services (VASP), eXchange1 is positioned to serve both retail and institutional clients worldwide, ensuring a fully compliant and secure marketplace for all users. We are also FIU registered compliant and unlocking growth in Indian Markets. We are seeking a data-driven and strategic Director of Retention Marketing to own and optimize the client retention and lifecycle marketing strategy. This role will focus on increasing client lifetime value, reducing churn, and building long-term customer engagement through targeted campaigns. The ideal candidate will be responsible for planning and execution of acquisition and retention campaigns via various channels such as Push, In-App, Email, Social, etc. Driving gamified and incentive-based programs/campaigns with a well-defined social element attached to it while understanding the target group, positioning, offer/CTA. Supervising the execution, monitoring, and measurement of marketing campaigns and their success, and also maintaining regular measurement of the ROI of campaigns. Ensuring that the organization's brand and identity are adhered to in campaigns and in all communication channels. Leading all the efforts required for go-to-market (GTM) plans for various products and services and working closely with the various internal stakeholders to ensure GTM plans can be effectively implemented and iterated. Partnering with the Analytics team to dig deep into the data and provide actionable insights, identifying new opportunities. Using user & market research, user feedback, user usage, and competitive analysis to identify new campaign opportunities and enhancements. What We're Looking For: - 7+ years of product marketing experience in a growing business - 4+ years of core growth marketing experience - experiment-driven growth process at a high-growth company with a proven track record of driving high retention of the existing users - Excellent understanding of user segmentation and cohorts based on various surrogates, events, and attributes - Excellent problem-solving, creative thinking, and analytical skills - Ability to drive insights into campaigns - Practical and Proven expertise on tools like Mo-Engage, Amplitude, etc. - Knowledge of testing and optimization - Experience driving campaigns in a crypto/fintech, e-commerce, gaming, and/or internet environment - Ability to succeed in a rapidly changing environment If you are interested, please send your resume to hr@exchange1.com or apply directly.,

Posted 1 month ago

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2.0 - 6.0 years

0 Lacs

ahmedabad, gujarat

On-site

You should be a professional with strong communication skills, capable of conveying information clearly, effectively, and in a timely manner. Your experience should include handling Business Requirements, Functional Requirements, User Guides, Use Cases, and Prototyping. You must be results-oriented, aiming for high levels of individual and organizational performance. Proficiency in UML Diagrams, designing and mock-up tools, Service and Deployment Models, SAS, and SQL is essential. Experience in the E-commerce industry is a plus, along with familiarity with Magento and ERP Systems. Knowledge of Scrum Agile Methodology would be advantageous. As part of your job profile, you will work under the guidance of Product Managers and other project stakeholders to analyze, interpret, and identify a product's business requirements, scope, issues, and solutions. You will provide documentation support for requirements gathering, process analysis, gap analysis, design of new functionality, and User Acceptance Testing (UAT). Additionally, you will participate in project walkthroughs, business requirement gathering, and design walkthroughs. Your responsibilities will include writing functional specifications and business requirement documents based on requirement clarification and interviews with subject matter experts and the technical team. You will elicit requirements through interviews, document analysis, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis. Moreover, you will evaluate gathered information from multiple sources, reconcile conflicts, decompose high-level information into details, and abstract up from low-level understanding to a general understanding. It will be your duty to ensure that requirements are fully scoped and all gaps are identified in a timely manner. Excellent verbal and written communication skills are crucial, as you will need to interact professionally with a diverse group of executives, managers, and subject matter experts.,

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2.0 - 6.0 years

0 Lacs

kolkata, west bengal

On-site

As a Team Leader Trainer at Fusion CX in Kolkata, you will have a crucial role in mentoring and improving the skills of our team members. Your responsibilities will include serving as an expert in your field, implementing best practices, leading specialized workgroups, executing policies and strategies, and demonstrating top-tier management skills. Your background in BPO and experience in the E-commerce industry will be instrumental in making a significant impact in our dynamic work environment. You will be expected to work flexibly under challenging conditions, take initiatives for process development, and adhere to directives from higher management. The ideal candidate should hold a graduate degree in any discipline, possess a minimum of two years of experience, have on-paper team-leading experience, and immediate availability to join. Your dedication to excellence and innovation will be fostered in our supportive and dynamic environment in Kolkata. Joining Fusion CX will provide you with the opportunity to shape processes, lead a talented team, and grow professionally in a company that values expertise, flexibility, and leadership. If you are seeking a highly rewarding job in Kolkata with a global CX company, apply now and embark on a fulfilling career journey with us.,

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2.0 - 6.0 years

0 Lacs

kolkata, west bengal

On-site

Join Fusion CX as a Team Leader Trainer in Kolkata, where you will play a pivotal role in guiding and enhancing the skills of our team members. You will act as a conduit for knowledge and best practices, leading by example and implementing strategies and policies with the highest level of management and leadership skills. If you are seeking rewarding opportunities in Kolkata and possess a strong BPO background with experience in the E-commerce industry, we encourage you to apply and contribute significantly to our dynamic work environment. As a Team Leader Trainer at Fusion CX in Kolkata, your key responsibilities will include: - Serving as an expert in your knowledge area, applying your expertise to projects. - Working flexibly under challenging conditions. - Understanding, articulating, and implementing best practices within your domain of expertise. - Leading or actively participating in specialized workgroups as required. - Executing and overseeing the implementation of policies and strategies. - Demonstrating top-tier management and leadership skills. - Taking initiatives for process development and enhancing process knowledge. - Understanding, accepting, and implementing directives, orders, requests, and suggestions from higher management within the organization. The essential educational qualifications and experience required for the role of Team Leader Trainer in Kolkata are: - Graduation in any discipline. - Minimum of two years of experience. - Background in BPO. - Immediate joiners (Notice Period). - Mandatory experience in the E-commerce industry. - At least one year of on-paper team-leading experience. Why Join Fusion CX: At Fusion CX, you will discover a supportive and dynamic environment dedicated to your professional growth. Located in the vibrant city of Kolkata, you will be part of a team committed to excellence and innovation. This position in Kolkata offers you the opportunity to shape and develop processes, leading a talented team to new heights. Join us as a Team Leader Trainer at Fusion CX Kolkata and become a valuable part of a company that values expertise, flexibility, and leadership. Apply now for this highly rewarding job opportunity in Kolkata and embark on a career journey with a global CX company.,

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5.0 - 9.0 years

0 Lacs

ernakulam, kerala

On-site

You are an experienced and dynamic Business Development Executive (BDM) who will lead sales efforts and drive growth in the IT Service sector. Your background should include a strong track record in sales and business development, particularly within the ecommerce industry. Your responsibilities will involve identifying new business opportunities, nurturing existing relationships, and contributing to strategic sales initiatives. Your key responsibilities will include developing and implementing strategic plans to drive e-commerce sales and business growth, identifying and pursuing new business opportunities and markets for a Headless Ecommerce Platform, building and maintaining strong relationships with potential and existing clients, conducting market research to identify trends, competitors, and customer needs, presenting solutions to prospective clients, collaborating with marketing and product teams to develop sales strategies and materials, negotiating contracts, pricing, and terms with clients, managing the full sales cycle from prospecting to closing, meeting or exceeding sales targets and KPIs, and tracking and reporting on sales performance and growth metrics. To qualify for this role, you should have at least 5 years of experience in business development or sales, preferably in the Ecommerce, PaaS, SaaS industry. A strong understanding of e-commerce trends, platforms, and technologies is essential, along with proven experience in closing deals, managing client relationships, and driving revenue growth. Excellent communication, presentation, and negotiation skills are required, as well as the ability to work independently and as part of a cross-functional team. A Bachelor's degree in Business, Marketing, or a related field is preferred. Preferred skills for this position include familiarity with digital marketing, SEO, and e-commerce integrations, experience working with B2B e-commerce solutions or SaaS products, and a strong network within the e-commerce and technology space.,

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1.0 - 6.0 years

2 - 3 Lacs

Mumbai

Work from Office

Urgent opening for Customer Service Executive at Andheri. Company is looking a proactive and customer-focused Customer Service Executive to join. The ideal candidate will be responsible for managing customer inquiries , resolving issues , and ensuring a positive customer experience. This role requires excellent communication skills, both written and verbal , and the ability to handle customer concerns effectively via email and phone. Required Experience, Skills and Qualifications: 2- 4 years of experience in a customer service role, either in a call center, retail environment, or any customer-facing position. Experience in managing both inbound calls and responding to customer inquiries via email, phone, or chat Verbal Communication: Strong phone etiquette with a clear and friendly tone. Ability to communicate complex information in a simple and professional manner. Written Communication: Ability to write clear, concise, and professional emails. Basic knowledge of using Microsoft Office Suite (Word, Excel, Outlook). Responsibilities: Attending inbound calls involves receiving and responding to incoming calls from customers Provide accurate and relevant information regarding products, services, company policies, and procedures. Respond to customer inquiries via email in a timely, clear, and professional manner. Ensure all customer emails are acknowledged and resolved Listen actively to customer concerns, complaints, and issues, ensuring full understanding and empathy. Resolve customer grievances and complaints quickly and effectively, escalating to higher management when necessary. Follow-up with customers to ensure satisfaction after issue resolution and that the solution meets their expectations. Identify recurring customer issues and proactively work with internal teams to suggest improvements or preventative measures. Assist customers with order tracking, billing inquiries, account management, and product-related questions. Inform customers about order status, shipment tracking, delivery delays, or product/service updates. Accurately document all customer interactions and complaints in the CRM system, ensuring a clear audit trail. Maintain detailed logs of follow-up actions, resolutions, and outcomes. Collect customer feedback and report trends to management for continuous service improvement. If you are interested for the above referred position, kindly revert back with your Updated Resume with Photograph along with following details: 1) Current salary 2) Expected salary 3) Notice period 4) Total experience 5) Relevant experience 6) Current location 7) Reason for job change Contact no.:- Snehal Mail ID:- snehal.k@jobsearchindia.in

Posted 2 months ago

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