Customer Success Specialist, APAC Ecommerce

Role Overview: You will be responsible for overseeing and managing existing client relationships, particularly in the ecommerce domain. Your role will involve developing long-term partnerships with top users by identifying emerging business needs and collaboratively building value propositions. Additionally, you will proactively strengthen existing relationships and create new ones to maximize acquisition, retention, and up-sell opportunities. You will also support the growth of the company's capability in the financial services industry by developing and executing a go-to-market strategy in collaboration with analytics, business development managers, sales, and delivery teams. Working closely with Customer Success Managers to accelerate onboarding and growth of high-potential customers into their portfolios will also be part of your responsibilities. Moreover, you will maintain accurate and updated records of customer activities within the CRM platform and develop long-term strategic relationships with key stakeholders. Drafting and maintaining business reports to support decision-making and performance tracking is also a key aspect of your role. Key Responsibilities: - Oversee and manage existing client relationships in the ecommerce domain - Develop long-term partnerships with top users by identifying emerging business needs - Strengthen existing relationships and create new ones to maximize acquisition, retention, and up-sell opportunities - Support the growth of the company's capability in the financial services industry - Collaborate with analytics, business development managers, sales, and delivery teams - Work closely with Customer Success Managers to accelerate onboarding and growth of high-potential customers - Maintain accurate and updated records of customer activities within the CRM platform - Develop long-term strategic relationships with key stakeholders - Draft and maintain business reports to support decision-making and performance tracking Qualifications Required: - 12 years of experience in account management, business development, or other relevant client-facing roles - Fluency in English (written and verbal) - Bachelors degree, preferably in Business, Communications, or a related field - Strong ability to develop business cases, conduct financial analysis, and forecast impact - Ability to see the big picture, understanding how business drivers interconnect to drive growth - Excellent written and verbal communication skills - Detail-oriented with strong analytical and business reasoning skills - Proven track record of meeting and exceeding business goals - Comfortable making decisions in dynamic environments and anticipating future needs - Highly organized, focused, and able to work under pressure Additional Company Details: Omit this section as no additional details of the company are mentioned in the provided job description.,