ECommerce Executive

Location: Kanpur

Experience: Minimum 2+ years

Employment Type: Full-time

About Help Us Green

Help Us Green is a purpose-driven brand committed to sustainability, innovation, and social impact. As we grow our digital footprint, we are looking for an E-Commerce Manager who can translate our mission into measurable online growth and customer satisfaction.

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Role Overview

The E-Commerce Manager will be responsible for driving online sales, managing product lifecycle across platforms, optimising performance, managing leads, and leveraging data-driven insights to accelerate revenue growth. This role requires a strong blend of operational efficiency, analytical thinking, and customer-centric decision-making.

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Key Responsibilities

E-Commerce Operations & Growth

• Manage end-to-end e-commerce operations across marketplaces and brand-owned platforms.

• Oversee product listings, catalogue hygiene, pricing, promotions, inventory accuracy, and order management.

• Optimise product visibility, customer engagement, and conversion through continuous improvements.

Platform Management

• Manage and optimise storefronts on platforms such as Shopify, Magento, WooCommerce, and online marketplaces.

• Coordinate with internal teams and external partners for platform updates, UI/UX improvements, and performance enhancements.

Lead Management & Client Interaction

• Handle lead management as a core responsibility—tracking, nurturing, and converting leads from digital channels.

• Interact with clients, distributors, and partners to support enquiries, conversions, and post-purchase requirements.

• Actively drive lead generation through campaigns, listings, and platform-specific initiatives.

Analytics & Insights

• Analyse sales data, customer behaviour, and market trends to identify gaps and growth opportunities.

• Prepare reports, dashboards, and performance reviews to support decision-making.

• Use insights to refine product strategies, pricing, marketing, and promotional plans.

Cross-Functional Collaboration

• Work closely with marketing, design, supply chain, operations, and customer support teams to ensure seamless customer experience.

• Support campaign planning and execution across digital channels.

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Required Skills & Qualifications

• Minimum 2+ years of experience in the e-commerce industry with a proven track record of driving online sales and revenue.

• Strong expertise in product listings, catalogue management, pricing strategies, inventory coordination, and marketplace operations.

• Solid understanding of e-commerce platforms, tools, payment gateways, order management systems, and CRM tools.

• Excellent analytical skills with the ability to translate data into actionable strategies.

• Proficiency in English (written and verbal). Knowledge of regional languages will be an added advantage.

• Hands-on experience managing platforms such as Shopify, Magento, and/or WooCommerce.

• Strong interpersonal skills for client interaction, lead nurturing, and cross-team coordination.

• A results-oriented mindset with a strong focus on process, accuracy, and continuous improvement.

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Preferred Qualities

• Self-motivated, detail-oriented, and comfortable working in a fast-growing brand environment.

• Passion for sustainability and socially responsible brands.

• Ability to manage multiple projects simultaneously while meeting deadlines.