E-Commerce Operations Manager

Job Description

Key Responsibilities: Oversee entire inbound and outbound logistics, inventory control, order fulfillment, and dispatch operations. Ensure all customer orders are processed accurately and dispatched on time. Optimize warehouse layout for space utilization and workflow efficiency. Team Management Hire, train, and manage warehouse staff including supervisors, pickers, and packers. Maintain rosters, shift schedules, and ensure timely attendance and performance. Set KPIs and review productivity metrics regularly. Inventory & Stock Control Conduct regular stock counts and reconciliation to prevent shrinkage/loss. Ensure accuracy of goods received and dispatched in ERP or inventory system. Coordinate with procurement and merchandising teams for restocking. Process & Compliance Implement SOPs for packing, dispatching, and returns management. Ensure compliance with health and safety standards. Handle audits, vendor coordination, and daily operational reporting. Logistics & 3PL Management Liaise with delivery partners, courier companies, and transport teams. Monitor shipping timelines and reduce return-to-origin (RTO) rates. Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Schedule: Day shift Supplemental Pay: Yearly bonus Ability to commute/relocate: Khandsa Road, Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Current & Expected Salary Work Location: In person