E-commerce Operations Executive

Job Title: E-commerce Operations Executive – Umed Mart
Location: Belapur
Department: E-commerce Operations
Reporting to: CEO

About Umed Mart:

Umed Mart is a social commerce platform by Maharashtra State Rural Livelihoods Mission (MSRLM), empowering Self-Help Groups (SHGs) to sell handcrafted, locally produced goods. We aim to bridge rural entrepreneurship with digital commerce, ensuring sustainable livelihoods and market access for SHG members.

Job Summary:

We are seeking a highly organized and detail-oriented E-commerce Operations Executive to manage and streamline order fulfillment, vendor payouts, inventory tracking, and invoice verification for Umed Mart, with a focus on the gifting category. The role requires close coordination with SHG members and vendors. Fluency in Marathi is essential to effectively communicate with rural producers and SHGs.

Key Responsibilities:
> Order & Gifting Operations

• Manage daily order processing, packing, and dispatch, particularly for bulk/corporate gifting.
• Track and update order statuses across platforms.
• Ensure timely delivery and handle return/replacement cases efficiently.

> Vendor & SHG Management

• Maintain updated vendor and SHG lists with contact and payment details.
• Coordinate with SHG women and artisans regarding order status, dispatch schedules, and packaging quality.
• Provide training/support in simple terms (preferably in Marathi) when needed.

> Invoice & Payment Processing

• Verify and cross-check invoices against dispatched and delivered orders.
• Maintain a structured Vendor Payables list with timelines for payouts.
• Coordinate with finance team to ensure timely and accurate payments to SHGs/vendors.

> Inventory & Stock Tracking

• Maintain real-time inventory records for gifting and regular products.
• Conduct periodic stock audits and flag discrepancies.
• Align inventory data with platform availability for seamless order fulfillment.

> Reporting & Documentation

• Maintain accurate logs of:
• Orders & dispatches
• Inventory movement
• Vendor and SHG interactions
• Share regular reports with management for payouts, order performance, and inventory status.

Key Skills & Qualifications:

• Bachelor’s degree in Commerce, Business. Basic accounting & Finance
• 1–3 years of experience in e-commerce operations. Freshers can also apply
• Strong knowledge of Excel/Google Sheets, basic accounting & Finance
• Fluent in Marathi spoken; basic English & Hindi preferred.

Preferred Traits:

• Strong interpersonal and coordination skills.
• Detail-oriented, proactive, and accountable.
• Ability to multitask under tight timelines.

Job Types: Full-time, Fresher, Contractual / Temporary
Contract length: 10 months

Pay: ₹200,000.00 - ₹250,000.00 per year

Schedule:

• Day shift

Work Location: In person

Expected Start Date: 01/07/2025