Job Title: E-commerce Operations Executive – Umed Mart Location: Belapur Department: E-commerce Operations Reporting to: CEO About Umed Mart: Umed Mart is a social commerce platform by Maharashtra State Rural Livelihoods Mission (MSRLM), empowering Self-Help Groups (SHGs) to sell handcrafted, locally produced goods. We aim to bridge rural entrepreneurship with digital commerce, ensuring sustainable livelihoods and market access for SHG members. Job Summary: We are seeking a highly organized and detail-oriented E-commerce Operations Executive to manage and streamline order fulfillment, vendor payouts, inventory tracking, and invoice verification for Umed Mart, with a focus on the gifting category. The role requires close coordination with SHG members and vendors. Fluency in Marathi is essential to effectively communicate with rural producers and SHGs. Key Responsibilities: > Order & Gifting Operations Manage daily order processing, packing, and dispatch, particularly for bulk/corporate gifting. Track and update order statuses across platforms. Ensure timely delivery and handle return/replacement cases efficiently. > Vendor & SHG Management Maintain updated vendor and SHG lists with contact and payment details. Coordinate with SHG women and artisans regarding order status, dispatch schedules, and packaging quality. Provide training/support in simple terms (preferably in Marathi) when needed. > Invoice & Payment Processing Verify and cross-check invoices against dispatched and delivered orders. Maintain a structured Vendor Payables list with timelines for payouts. Coordinate with finance team to ensure timely and accurate payments to SHGs/vendors. > Inventory & Stock Tracking Maintain real-time inventory records for gifting and regular products. Conduct periodic stock audits and flag discrepancies. Align inventory data with platform availability for seamless order fulfillment. > Reporting & Documentation Maintain accurate logs of: Orders & dispatches Inventory movement Vendor and SHG interactions Share regular reports with management for payouts, order performance, and inventory status. Key Skills & Qualifications: Bachelor’s degree in Commerce, Business. Basic accounting & Finance 1–3 years of experience in e-commerce operations. Freshers can also apply Strong knowledge of Excel/Google Sheets, basic accounting & Finance Fluent in Marathi spoken; basic English & Hindi preferred. Preferred Traits: Strong interpersonal and coordination skills. Detail-oriented, proactive, and accountable. Ability to multitask under tight timelines. Job Types: Full-time, Fresher, Contractual / Temporary Contract length: 10 months Pay: ₹200,000.00 - ₹250,000.00 per year Schedule: Day shift Work Location: In person Expected Start Date: 01/07/2025

Job Title: Brand Engagement & Customer Experience Associate (Hybrid, Full-Time Role) About the Role: UmedMart.com is on a mission to bring authentic, handcrafted products made by rural women entrepreneurs to homes across India. We are looking for a Brand Engagement & Customer Experience Associate to be the vital link between our brand, our customers, and our marketplace operations. This is a high-impact, cross-functional role ideal for someone who is energetic, empathetic, process-driven, and passionate about meaningful communication. Key Responsibilities: Customer Communication & Query Management Proactively respond to customer queries and complaints via WhatsApp, email, phone calls, and social media DMs/comments. Maintain a high standard of customer service that reflects the values and trust of the UmedMart brand. Abandoned Cart Recovery & Conversion Reach out to users who have abandoned carts, understand their concerns, offer assistance, and convert potential leads into buyers. Feedback Documentation & Internal Coordination Record and document customer feedback, pain points, and recurring issues. Work with the operations, logistics, and technical teams for quick resolution and experience improvement. Event & On-Ground Marketing Management Oversee UmedMart stalls during exhibitions, pop-up markets, and partner events across locations (requires travel). Coordinate set-up, customer interactions, sales tracking, and branding activities on-ground. Social Media & Influencer Collaboration Assist in planning and executing the social media content calendar. Support posting, content coordination, and community engagement on Instagram, Facebook, LinkedIn, etc. Identify and coordinate with relevant influencers and collaborators. Marketplace & Sales Channel Support Assist in product listing on platforms like UmedMart.com, Amazon, IndiaMart, etc. Ensure listings are accurate, visually appealing, and optimised for discovery and conversion. Aid with lead qualification on platforms like IndiaMart by filtering inquiries and routing to relevant teams. Combo Product Packaging & Support Tasks Coordinate the creation and bundling of combo packs, including packaging design inputs and logistics readiness. Support product merchandising efforts as required across digital and physical touchpoints. Who You Are: Excellent communicator in English and Hindi/Marathi (verbal and written). Empathetic, customer-centric, and solutions-focused. Strong organisational skills with an eye for detail. Confident managing both online and offline responsibilities. A proactive team player who enjoys multi-tasking across departments. Curious to learn and contribute to a fast-growing, purpose-driven e-commerce brand. Preferred Skills: Prior experience or internship in customer support, marketing, or e-commerce operations. Familiarity with tools like Google Workspace, Canva, WhatsApp Business, Shopify, or CRM tools. Ability to travel periodically for event/stall execution. Understanding of influencer outreach or social media management is a plus. Why UmedMart? Work with a social enterprise creating real impact for rural women artisans and entrepreneurs. Gain 360° exposure to customer service, marketing, content, and operations. Enjoy a flexible hybrid work model that values your growth and creativity. Be part of a young, collaborative, and fast-moving team that’s scaling impact across India. Location: Hybrid – Primarily remote, with periodic travel for events/stalls. Role Type: Full-time Compensation: Based on experience & qualifications Start Date: Immediate Apply now and help power the voice of rural India through purpose-driven commerce. Job Types: Full-time, Fresher, Contractual / Temporary Contract length: 10 months Pay: ₹200,000.00 - ₹250,000.00 per year Schedule: Day shift Work Location: In person Expected Start Date: 01/07/2025

Job Title: E-commerce Operations Executive – Umed Mart Location: Belapur Department: E-commerce Operations Reporting to: CEO About Umed Mart: Umed Mart is a social commerce platform by Maharashtra State Rural Livelihoods Mission (MSRLM), empowering Self-Help Groups (SHGs) to sell handcrafted, locally produced goods. We aim to bridge rural entrepreneurship with digital commerce, ensuring sustainable livelihoods and market access for SHG members. Job Summary: We are seeking a highly organized and detail-oriented E-commerce Operations Executive to manage and streamline order fulfillment, vendor payouts, inventory tracking, and invoice verification for Umed Mart, with a focus on the gifting category. The role requires close coordination with SHG members and vendors. Fluency in Marathi is essential to effectively communicate with rural producers and SHGs. Key Responsibilities: > Order & Gifting Operations Manage daily order processing, packing, and dispatch, particularly for bulk/corporate gifting. Track and update order statuses across platforms. Ensure timely delivery and handle return/replacement cases efficiently. > Vendor & SHG Management Maintain updated vendor and SHG lists with contact and payment details. Coordinate with SHG women and artisans regarding order status, dispatch schedules, and packaging quality. Provide training/support in simple terms (preferably in Marathi) when needed. > Invoice & Payment Processing Verify and cross-check invoices against dispatched and delivered orders. Maintain a structured Vendor Payables list with timelines for payouts. Coordinate with finance team to ensure timely and accurate payments to SHGs/vendors. > Inventory & Stock Tracking Maintain real-time inventory records for gifting and regular products. Conduct periodic stock audits and flag discrepancies. Align inventory data with platform availability for seamless order fulfillment. > Reporting & Documentation Maintain accurate logs of: Orders & dispatches Inventory movement Vendor and SHG interactions Share regular reports with management for payouts, order performance, and inventory status. Key Skills & Qualifications: Bachelor’s degree in Commerce, Business. Basic accounting & Finance 1–3 years of experience in e-commerce operations. Freshers can also apply Strong knowledge of Excel/Google Sheets, basic accounting & Finance Fluent in Marathi spoken; basic English & Hindi preferred. Preferred Traits: Strong interpersonal and coordination skills. Detail-oriented, proactive, and accountable. Ability to multitask under tight timelines. Job Types: Full-time, Fresher, Contractual / Temporary Contract length: 10 months Pay: ₹200,000.00 - ₹250,000.00 per year Schedule: Day shift Work Location: In person Expected Start Date: 01/07/2025

Job Title: Brand Engagement & Customer Experience Associate (Hybrid, Full-Time Role) About the Role: UmedMart.com is on a mission to bring authentic, handcrafted products made by rural women entrepreneurs to homes across India. We are looking for a Brand Engagement & Customer Experience Associate to be the vital link between our brand, our customers, and our marketplace operations. This is a high-impact, cross-functional role ideal for someone who is energetic, empathetic, process-driven, and passionate about meaningful communication. Key Responsibilities: Customer Communication & Query Management Proactively respond to customer queries and complaints via WhatsApp, email, phone calls, and social media DMs/comments. Maintain a high standard of customer service that reflects the values and trust of the UmedMart brand. Abandoned Cart Recovery & Conversion Reach out to users who have abandoned carts, understand their concerns, offer assistance, and convert potential leads into buyers. Feedback Documentation & Internal Coordination Record and document customer feedback, pain points, and recurring issues. Work with the operations, logistics, and technical teams for quick resolution and experience improvement. Event & On-Ground Marketing Management Oversee UmedMart stalls during exhibitions, pop-up markets, and partner events across locations (requires travel). Coordinate set-up, customer interactions, sales tracking, and branding activities on-ground. Social Media & Influencer Collaboration Assist in planning and executing the social media content calendar. Support posting, content coordination, and community engagement on Instagram, Facebook, LinkedIn, etc. Identify and coordinate with relevant influencers and collaborators. Marketplace & Sales Channel Support Assist in product listing on platforms like UmedMart.com, Amazon, IndiaMart, etc. Ensure listings are accurate, visually appealing, and optimised for discovery and conversion. Aid with lead qualification on platforms like IndiaMart by filtering inquiries and routing to relevant teams. Combo Product Packaging & Support Tasks Coordinate the creation and bundling of combo packs, including packaging design inputs and logistics readiness. Support product merchandising efforts as required across digital and physical touchpoints. Who You Are: Excellent communicator in English and Hindi/Marathi (verbal and written). Empathetic, customer-centric, and solutions-focused. Strong organisational skills with an eye for detail. Confident managing both online and offline responsibilities. A proactive team player who enjoys multi-tasking across departments. Curious to learn and contribute to a fast-growing, purpose-driven e-commerce brand. Preferred Skills: Prior experience or internship in customer support, marketing, or e-commerce operations. Familiarity with tools like Google Workspace, Canva, WhatsApp Business, Shopify, or CRM tools. Ability to travel periodically for event/stall execution. Understanding of influencer outreach or social media management is a plus. Why UmedMart? Work with a social enterprise creating real impact for rural women artisans and entrepreneurs. Gain 360° exposure to customer service, marketing, content, and operations. Enjoy a flexible hybrid work model that values your growth and creativity. Be part of a young, collaborative, and fast-moving team that’s scaling impact across India. Location: Hybrid – Primarily remote, with periodic travel for events/stalls. Role Type: Full-time Compensation: Based on experience & qualifications Start Date: Immediate Apply now and help power the voice of rural India through purpose-driven commerce. Job Types: Full-time, Fresher, Contractual / Temporary Contract length: 10 months Pay: ₹200,000.00 - ₹250,000.00 per year Schedule: Day shift Work Location: In person Expected Start Date: 01/07/2025