E-Commerce Manager

Job Title: E-Commerce Manager

Department: Digital Marketing / Sales
Location: Ahmedabad
Experience: 2–3 Years
Employment Type: Full-Time

Job Summary

We are seeking a dynamic and results-driven E-Commerce Manager to lead and manage our online sales operations. The ideal candidate will be responsible for driving revenue growth through strong marketplace management, website optimization, digital marketing coordination, and efficient order & customer experience management.

Key Responsibilities

1. Online Sales & Revenue Growth

• Manage daily operations of all e-commerce platforms (website, marketplaces like Amazon, Flipkart, Myntra, Ajio, etc.).
• Drive sales growth through promotions, offers, ads, and product optimization.
• Analyze sales data and prepare daily, weekly, and monthly reports.

2. Marketplace Management

• Manage product listings, pricing, stock availability, and catalog accuracy.
• Coordinate with marketplace account managers.
• Handle seller performance metrics, penalties, and compliance.

3. Website Management

• Oversee website content, banners, product uploads, and UX optimization.
• Coordinate with developers for website enhancements and bug fixes.
• Optimize conversion rate (CRO) and customer journey.

4. Digital Marketing Coordination

• Plan and manage paid ads on Google, Meta, and marketplaces.
• Coordinate with performance marketing teams.
• Track ROAS, CAC, and campaign efficiency.

5. Inventory & Order Management

• Monitor stock levels and coordinate with warehouse & supply chain.
• Ensure timely order processing, dispatch, and returns management.
• Reduce RTO, cancellations, and delivery TAT.

6. Customer Experience Management

• Ensure smooth customer support operations.
• Monitor reviews, ratings, and customer feedback.
• Improve CSAT and brand reputation.

7. Data Analysis & Reporting

• Prepare dashboards for:
• Sales performance
• Traffic & conversion
• Campaign performance
• Inventory movement
• Data-driven decision-making.

8. Team Management

• Lead and guide the e-commerce operations team.
• Set targets, KPIs, and conduct performance reviews.

Required Skills & Competencies

• Strong knowledge of e-commerce platforms and marketplaces.
• Understanding of digital marketing & performance ads.
• Data analysis & reporting skills (Excel, Google Analytics, MIS).
• Inventory planning & supply chain coordination.
• Communication & leadership skills.
• Customer-centric mindset.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

• Provident Fund