Job description Product Listing & Cataloguing: Upload, optimize, and manage product listings (titles, descriptions, pricing, images) across all platforms. Inventory & Order Management: Monitor stock levels, coordinate restocks, manage order processing, returns, and customer escalations. Backend Operations: Handle day-to-day platform operations including order dispatch, claims management, returns, and reconciliation. Platform Integrations: Manage and optimize operations across platforms like Shopify, Amazon Seller Central, Ajio, Myntra, etc. Claim Handling & Resolution: File, track, and resolve claims related to returns, courier issues, and platform fees. Sales Reporting: Generate reports on platform performance, order trends, and suggest process improvements. Compliance & Policy Updates: Ensure listings and operations follow the guidelines and policies of each platform.

Make outbound calls to potential and existing customers to promote products or services. Handle customer inquiries, provide accurate information, and follow up on leads. Maintain a high level of product knowledge to effectively answer questions and address concerns. Meet or exceed monthly and quarterly sales targets. Update and maintain customer databases. Record details of sales and customer interactions accurately. Collaborate with the sales and marketing teams to refine scripts, offers, and sales strategies. Follow up with customers after sales to ensure satisfaction and generate repeat business.

Receive, verify, and process customer orders via ERP, order management systems, or Excel files. Coordinate with inventory and warehouse teams to confirm stock availability and ensure timely dispatch. Generate and manage picking lists, packing slips, and invoices in Excel or PDF format. Maintain accurate records of all orders, returns, and cancellations in ERP or Excel. Monitor order status and provide timely updates to the CRM team via email or WhatsApp.

1. Recruitment & Interview Coordination · Post job openings on job portals and social media platforms. · Screen resumes, schedule interviews and coordinate with hiring managers. · Maintain candidate databases and feedback trackers. 2. Employee Onboarding · Handle joining formalities—document collection, ID creation and welcome kit handover. · Conduct HR orientation sessions and assist in system access, seating and policy briefings. 3. Exit & Offboarding · Coordinate resignation formalities, no-dues collection and full & final documentation. · Maintain proper handover and exit interview records.