E-Commerce Manager

You will be joining our team as an E-commerce Manager, where your primary responsibility will be to oversee the entire e-commerce process, from managing orders to resolving customer queries and complaints. In this role, you will play a crucial part in ensuring a seamless shopping experience for our customers and optimizing our e-commerce operations. - Overseeing the end-to-end order processing, including order placement, fulfillment, and delivery - Monitoring and managing the order pipeline to ensure timely and accurate delivery - Addressing and resolving any issues related to order discrepancies and returns - Confirming Cash on Delivery (COD) orders through proactive communication with customers - Handling customer queries and complaints with professionalism and efficiency - Implementing strategies to improve customer service and promptly resolve any emerging issues - Leading, mentoring, and developing a team of e-commerce professionals to achieve departmental goals - Providing training and support to team members to enhance their skills and performance - Conducting regular performance reviews and implementing improvement plans as necessary - Analyzing e-commerce processes to identify areas for improvement - Implementing best practices and innovative solutions to streamline order management and customer service - Tracking and reporting on key performance indicators (KPIs) - Preparing regular reports and presentations for senior management To qualify for this position, you should: - Hold a Bachelor's degree in Business Administration, Marketing, or a related field - Have proven experience as an E-commerce Manager or similar role - Possess excellent communication and interpersonal skills - Demonstrate strong organizational and problem-solving abilities - Be proficient in e-commerce platforms and tools (e.g., Shopify) - Have basic knowledge of web analytics tools (e.g., Google Analytics) In return, we offer a competitive salary and benefits package, along with opportunities for professional growth and development in a collaborative and dynamic work environment. If you are willing to travel to Vasai and meet the education and experience requirements, we encourage you to apply for this Full-time, Permanent position located in Vasai, Maharashtra.,