You will be joining our team as an E-commerce Manager, where your primary responsibility will be to oversee the entire e-commerce process, from managing orders to resolving customer queries and complaints. In this role, you will play a crucial part in ensuring a seamless shopping experience for our customers and optimizing our e-commerce operations. Your key responsibilities will include overseeing the end-to-end order processing, including order placement, fulfillment, and delivery. You will need to monitor and manage the order pipeline to ensure timely and accurate delivery while addressing and resolving any issues related to order discrepancies and returns. Additionally, you will be required to confirm Cash on Delivery (COD) orders through proactive communication with customers, handle customer queries and complaints with professionalism and efficiency, and implement strategies to improve customer service and promptly resolve any emerging issues. As part of your role, you will also lead, mentor, and develop a team of e-commerce professionals to achieve departmental goals. Providing training and support to team members to enhance their skills and performance, conducting regular performance reviews, and implementing improvement plans as necessary will be essential tasks for you. Furthermore, analyzing e-commerce processes to identify areas for improvement, implementing best practices and innovative solutions to streamline order management and customer service, tracking and reporting on key performance indicators (KPIs), and preparing regular reports and presentations for senior management will be crucial aspects of your role. To qualify for this position, you should hold a Bachelor's degree in Business Administration, Marketing, or a related field, with proven experience as an E-commerce Manager or similar role. Excellent communication and interpersonal skills, strong organizational and problem-solving abilities, as well as proficiency in e-commerce platforms and tools (e.g., Shopify) and basic knowledge of web analytics tools (e.g., Google Analytics) are required. In return, we offer a competitive salary and benefits package, along with opportunities for professional growth and development in a collaborative and dynamic work environment. If you are willing to travel to Vasai and meet the education and experience requirements, we encourage you to apply for this Full-time, Permanent position located in Vasai, Maharashtra.,
You will be joining the team as an E-commerce Manager, responsible for overseeing the entire e-commerce process to ensure a seamless shopping experience for customers and optimize operations. Your primary responsibilities will include: - Overseeing end-to-end order processing, from placement to delivery - Monitoring and managing the order pipeline for timely and accurate delivery - Addressing and resolving order discrepancies and returns - Confirming Cash on Delivery (COD) orders through proactive communication - Handling customer queries and complaints with professionalism - Implementing strategies to improve customer service and resolve issues promptly - Leading, mentoring, and developing a team of e-commerce professionals - Providing training and support to enhance team skills and performance - Conducting regular performance reviews and implementing improvement plans - Analyzing e-commerce processes for improvement opportunities - Implementing best practices and innovative solutions for order management and customer service - Tracking and reporting on key performance indicators (KPIs) - Preparing regular reports and presentations for senior management Qualifications for this position include: - Bachelor's degree in Business Administration, Marketing, or related field - Proven experience as an E-commerce Manager or similar role - Excellent communication and interpersonal skills - Strong organizational and problem-solving abilities - Proficiency in e-commerce platforms and tools (e.g., Shopify) - Basic knowledge of web analytics tools (e.g., Google Analytics) In addition to a competitive salary and benefits package, we offer opportunities for professional growth and development in a collaborative and dynamic work environment. This is a Full-time, Permanent position located in Vasai, Maharashtra. If you meet the education and experience requirements and are willing to travel to Vasai, we encourage you to apply.,