E-Commerce Manager

We are looking for an experienced and dynamic E-commerce Manager to lead and manage our online business operations. The ideal candidate will be responsible for driving online sales, optimizing the customer journey, and leading a team to ensure smooth day-to-day execution of e-commerce activities. This role requires a mix of analytical skills, business acumen, creativity, and strong leadership.

Key Responsibilities

• E-commerce Operations & Strategy
• Oversee end-to-end management of the company’s e-commerce platform(s).
• Develop and execute strategies to drive sales growth, increase customer engagement, and improve overall profitability.
• Ensure smooth operations across order management, product listing, pricing, promotions, and fulfillment.
• Team Leadership
• Lead, guide, and motivate a team of e-commerce executives and support staff.
• Allocate tasks, set performance targets, and monitor individual and team productivity.
• Conduct training sessions to strengthen skills in e-commerce operations, customer handling, and digital tools.
• Foster a collaborative and results-driven team culture.
• Customer Experience & Growth
• Monitor site performance, usability, and overall customer experience.
• Collaborate with marketing teams on SEO, SEM, social media, and email campaigns to drive traffic and conversions.
• Leverage data analytics to track customer behavior, conversion funnels, and retention strategies.
• Vendor & Stakeholder Management
• Manage relationships with third-party marketplaces, logistics providers, and technology partners.
• Work cross-functionally with marketing, finance, and operations teams to align e-commerce initiatives with company objectives.
• Analytics & Reporting
• Monitor key KPIs such as sales performance, customer acquisition cost, average order value, and ROI.
• Prepare regular performance reports for senior management with insights and recommendations.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• E-Commerce: 2 years (Required)

Work Location: In person