We are seeking a proactive and experienced Customer Care Officer to lead our team of Customer Care Executives in delivering exceptional service to our customers. As part of a fast-growing e-commerce service provider, you will play a critical role in ensuring smooth operations, maintaining high customer satisfaction, and driving continuous improvement in customer service processes. Key Responsibilities Team Leadership & Management Supervise, guide, and motivate a team of Customer Care Executives. Allocate tasks, monitor performance, and ensure adherence to service standards and SLAs. Conduct regular training sessions to enhance product knowledge, communication, and customer handling skills. Customer Support Oversight Oversee all customer interactions (calls, emails, chats, social media) to ensure timely and effective resolution of queries and complaints. Handle escalated issues professionally and ensure satisfactory closure. Monitor customer feedback and identify areas of service improvement. Process & Performance Management Track team KPIs, such as response time, resolution time, CSAT, and NPS. Implement quality assurance practices to ensure service excellence. Develop and refine customer care processes, FAQs, and SOPs to improve efficiency. Collaboration & Reporting Coordinate with operations, logistics, sales, and technology teams to resolve cross-functional issues impacting customers. Prepare periodic reports on customer service performance and share insights with senior management. Provide recommendations for technology and process improvements to enhance the customer journey. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Experience: customer support: 2 years (Required) Language: Hindi (Preferred) English (Required) Work Location: In person
We are seeking a proactive and experienced Customer Care Officer to lead our team of Customer Care Executives in delivering exceptional service to our customers. As part of a fast-growing e-commerce service provider, you will play a critical role in ensuring smooth operations, maintaining high customer satisfaction, and driving continuous improvement in customer service processes. Key Responsibilities Team Leadership & Management Supervise, guide, and motivate a team of Customer Care Executives. Allocate tasks, monitor performance, and ensure adherence to service standards and SLAs. Conduct regular training sessions to enhance product knowledge, communication, and customer handling skills. Customer Support Oversight Oversee all customer interactions (calls, emails, chats, social media) to ensure timely and effective resolution of queries and complaints. Handle escalated issues professionally and ensure satisfactory closure. Monitor customer feedback and identify areas of service improvement. Process & Performance Management Track team KPIs, such as response time, resolution time, CSAT, and NPS. Implement quality assurance practices to ensure service excellence. Develop and refine customer care processes, FAQs, and SOPs to improve efficiency. Collaboration & Reporting Coordinate with operations, logistics, sales, and technology teams to resolve cross-functional issues impacting customers. Prepare periodic reports on customer service performance and share insights with senior management. Provide recommendations for technology and process improvements to enhance the customer journey. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Experience: customer support: 2 years (Required) Language: Hindi (Preferred) English (Required) Work Location: In person
We are looking for an experienced and dynamic E-commerce Manager to lead and manage our online business operations. The ideal candidate will be responsible for driving online sales, optimizing the customer journey, and leading a team to ensure smooth day-to-day execution of e-commerce activities. This role requires a mix of analytical skills, business acumen, creativity, and strong leadership. Key Responsibilities E-commerce Operations & Strategy Oversee end-to-end management of the company’s e-commerce platform(s). Develop and execute strategies to drive sales growth, increase customer engagement, and improve overall profitability. Ensure smooth operations across order management, product listing, pricing, promotions, and fulfillment. Team Leadership Lead, guide, and motivate a team of e-commerce executives and support staff. Allocate tasks, set performance targets, and monitor individual and team productivity. Conduct training sessions to strengthen skills in e-commerce operations, customer handling, and digital tools. Foster a collaborative and results-driven team culture. Customer Experience & Growth Monitor site performance, usability, and overall customer experience. Collaborate with marketing teams on SEO, SEM, social media, and email campaigns to drive traffic and conversions. Leverage data analytics to track customer behavior, conversion funnels, and retention strategies. Vendor & Stakeholder Management Manage relationships with third-party marketplaces, logistics providers, and technology partners. Work cross-functionally with marketing, finance, and operations teams to align e-commerce initiatives with company objectives. Analytics & Reporting Monitor key KPIs such as sales performance, customer acquisition cost, average order value, and ROI. Prepare regular performance reports for senior management with insights and recommendations. Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Education: Bachelor's (Preferred) Experience: E-Commerce: 2 years (Required) Work Location: In person
Position: Female Anchor – E-commerce Location: [Rajkot] Employment Type: [Full-Time] Experience: 0-3 years (preferable) Job Overview: We are seeking a confident and dynamic Female Anchor to host live sessions, product launches, and promotional events for our e-commerce platform. The ideal candidate should have excellent communication skills, a vibrant personality, and the ability to engage and influence the online audience. Key Responsibilities: Host live streaming sessions for product promotion and sales. Present products in an engaging, informative, and persuasive manner. Interact with the audience, answer queries, and encourage participation. Coordinate with the marketing and content team for scripts and campaign planning. Maintain energy and professionalism during live sessions. Track audience engagement and provide feedback for performance improvement. Requirements: Excellent verbal communication skills in [English / Hindi]. Confident, lively, and camera-friendly personality. Prior experience in anchoring, hosting, or live streaming is preferred. Basic knowledge of e-commerce platforms and online marketing is a plus. Ability to work flexible hours, including weekends and peak sales periods. Good improvisation and quick-thinking skills to handle live audience interaction. Skills: Public speaking and presentation Audience engagement Social media familiarity Basic product knowledge understanding Team collaboration Perks/Benefits: Competitive salary Opportunity to grow in e-commerce and digital media Flexible work environment Exposure to top brands and products Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Work Location: In person
Position: Female Anchor – E-commerce Location: [Rajkot] Employment Type: [Full-Time] Experience: 0-3 years (preferable) Job Overview: We are seeking a confident and dynamic Female Anchor to host live sessions, product launches, and promotional events for our e-commerce platform. The ideal candidate should have excellent communication skills, a vibrant personality, and the ability to engage and influence the online audience. Key Responsibilities: Host live streaming sessions for product promotion and sales. Present products in an engaging, informative, and persuasive manner. Interact with the audience, answer queries, and encourage participation. Coordinate with the marketing and content team for scripts and campaign planning. Maintain energy and professionalism during live sessions. Track audience engagement and provide feedback for performance improvement. Requirements: Excellent verbal communication skills in [English / Hindi]. Confident, lively, and camera-friendly personality. Prior experience in anchoring, hosting, or live streaming is preferred. Basic knowledge of e-commerce platforms and online marketing is a plus. Ability to work flexible hours, including weekends and peak sales periods. Good improvisation and quick-thinking skills to handle live audience interaction. Skills: Public speaking and presentation Audience engagement Social media familiarity Basic product knowledge understanding Team collaboration Perks/Benefits: Competitive salary Opportunity to grow in e-commerce and digital media Flexible work environment Exposure to top brands and products Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Work Location: In person
We are seeking a proactive and customer-focused Senior Customer Care Executive to handle end-to-end customer concerns across all e-commerce channels. The role involves managing daily customer queries, resolving order and delivery issues, coordinating refunds and replacements, and ensuring timely closure of support tickets. You will respond through multiple touchpoints such as email, chat, social media, and phone, while maintaining high service standards and a positive customer experience. In this role, you will also monitor ticket queues, prioritize critical cases, and collaborate with logistics, warehouse, finance, and operations teams to resolve issues efficiently. The ideal candidate has strong problem-solving skills, excellent communication, and hands-on experience with CRM/ticketing systems. You will support process improvements, identify recurring customer pain points, and help enhance overall service quality and customer satisfaction. Job Type: Full-time Pay: ₹15,000.00 - ₹35,000.00 per month Work Location: In person
We are looking for a highly skilled Senior Social Media Executive with strong e-commerce experience to lead our brand’s online presence across major social media platforms. The role involves planning and executing content calendars, managing day-to-day posting, tracking performance analytics, and driving engagement through creative and trend-driven content. You will collaborate with internal teams to support product launches, promotions, and sales campaigns while ensuring consistent brand identity across all channels. In addition, you will oversee our influencer and KOL marketing efforts , including identifying suitable creators, negotiating partnerships, managing deliverables, and measuring campaign ROI. The ideal candidate is strategic, data-driven, and highly creative, with proven experience in e-commerce social media management, influencer collaborations, and content optimization that drives traffic and conversions. Job Type: Full-time Pay: ₹15,000.00 - ₹30,000.00 per month Work Location: In person