We are seeking a proactive and experienced Customer Care Officer to lead our team of Customer Care Executives in delivering exceptional service to our customers. As part of a fast-growing e-commerce service provider, you will play a critical role in ensuring smooth operations, maintaining high customer satisfaction, and driving continuous improvement in customer service processes.

Key Responsibilities

Team Leadership & Management
Supervise, guide, and motivate a team of Customer Care Executives.
Allocate tasks, monitor performance, and ensure adherence to service standards and SLAs.
Conduct regular training sessions to enhance product knowledge, communication, and customer handling skills.
Customer Support Oversight
Oversee all customer interactions (calls, emails, chats, social media) to ensure timely and effective resolution of queries and complaints.
Handle escalated issues professionally and ensure satisfactory closure.
Monitor customer feedback and identify areas of service improvement.
Process & Performance Management
Track team KPIs, such as response time, resolution time, CSAT, and NPS.
Implement quality assurance practices to ensure service excellence.
Develop and refine customer care processes, FAQs, and SOPs to improve efficiency.
Collaboration & Reporting
Coordinate with operations, logistics, sales, and technology teams to resolve cross-functional issues impacting customers.
Prepare periodic reports on customer service performance and share insights with senior management.
Provide recommendations for technology and process improvements to enhance the customer journey.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Experience:

customer support: 2 years (Required)

Language:

Hindi (Preferred)
English (Required)

Work Location: In person

More Jobs at Gambit

Customer Care Officer

rajkot, gujarat

2.0 - 2.0 yrs

INR 1 - 2 Lacs

Customer Care Officer

rājkot

2.0 - 2.0 yrs

INR 1 - 2 Lacs

E-Commerce Manager

rājkot

2.0 - 2.0 yrs

INR 2 - 3 Lacs

Anchor

chandreshnagar, rajkot, gujarat

Experience: Not specified

INR 1 - 3 Lacs

Anchor

india

Experience: Not specified

INR 1 - 3 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Gambit

Login to

Please Verify Your Phone or Email

Confirm Action

Customer Care Officer