E-Commerce Manager

Key Responsibilities: ● Build and maintain long-term, trust-based relationships with clients. ● Understand customer needs and expectations through structured communication and regular check-ins. ● Act as a liaison between customers and internal teams to ensure timely resolution of issues. ● Handle communication with multiple stakeholders, balancing and resolving conflicting interests. ● Prioritize and manage multiple client issues efficiently and transparently. ● Collaborate with sales and marketing teams to drive engagement, upselling, and cross-selling opportunities. ● Monitor key customer metrics (e.g., CSAT, NPS, retention) and take proactive measures to improve performance. ● Develop and implement strategic plans for enhancing client retention and loyalty. ● Identify and address at-risk accounts early with tailored retention strategies. ● Maintain up-to-date CRM records and prepare client performance reports as needed. Skills & Qualifications: ● Proven experience (2–5 years) in Customer Relationship Management, Account Management, or Customer Success. ● Strong interpersonal and communication skills (both verbal and written). ● Problem-solving attitude and ability to think on your feet. ● Strong organizational and multitasking skills. ● Experience in handling client escalations and turning around difficult relationships. ● Proficiency in CRM tools and MS Office (Excel, Word, etc.). ● Team player with experience working alongside sales and marketing departments. ● Strategic thinker with a customer-first mindset. Preferred Candidate Profile: ● Based in or willing to relocate to Malviya Nagar, Jaipur. ● Immediate joiners preferred. ● Experience in B2B or B2C customer engagement roles is a plus. ● Fluency in Hindi and English is required. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹30,000.00 per month Schedule: Day shift Application Question(s): Do you have knowledge of e-commerce ? How many years of experience you have in E-Commerce ? Location: Malviya Nagar, Jaipur, Rajasthan (Preferred) Work Location: In person