Duty Manager

Company Description

• Oversee daily hotel operations, ensuring smooth check-in/check-out processes and resolving guest concerns promptly and efficiently.
• Lead and mentor the front office team, providing guidance and support to deliver outstanding customer service.
• Collaborate with various departments to maintain seamless communication and coordination.
• Manage guest feedback, turning challenges into opportunities for improvement.
• Implement and uphold safety protocols and company policies.
• Assist in staff scheduling, training, and performance evaluations.
• Monitor and analyze key performance indicators to drive continuous improvement.
• Handle financial transactions and maintain accurate records.
• Represent the hotel professionally during management duties and when interacting with guests.
  

Qualifications

• Diploma in Tourism / Hospitality Management.
• Minimum 1 year of relevant experience in a similar capacity.
• Proven leadership experience in a hotel.
• Excellent reading, writing and verbal proficiency in English language.
• Strong interpersonal and communication skills, with a talent for building genuine connections.
• Excellent problem-solving abilities and decision-making skills.
• In-depth understanding of hospitality industry standards and best practices.
• Ability to motivate and inspire team members to reach their full potential.
  

• Service oriented with an eye for details.
• Ability to work effectively and contribute in a team.
• Self-motivated and energetic.
• Well-presented and professionally groomed at all times.