Company Overview
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.
Group/Division
The Information Technology (IT) group at KLA is involved in every aspect of the global business. IT’s mission is to enable business growth and productivity by connecting people, process, and technology. It focuses not only on enhancing the technology that enables our business to thrive but also on how employees use and are empowered by technology. This integrated approach to customer service, creativity and technological excellence enables employee productivity, business analytics, and process excellence.
Position Background:
DRM Admin will be supporting world-wide users on Seclore DRM solution. Functional, technical and system understanding of Seclore DRM platform is needed to provide the front-line support to the users. Intermediate knowledge of Seclore DRM functional modules is needed. DRM Admin would be responsible for DRM end user support, maintenance and access policy administration.
Job Responsibilities:
- Work with Business admin users, IT team, extended IT teams and Vendor to rollout Seclore DRM solution for new divisions
- Resolve day-to-day end user issues related to Seclore DRM issues and system setup issues
- Develop end user support procedures and support website with FAQs, How Tos, tips & tricks, etc.
- Perform unit and integration testing, debug issues, fix bugs during development and UAT
- Generate usage report from the Seclore DRM system like activity tracking, file encryption, license consumption etc.
- Maintain user account in Seclore DRM based on the permissions matrix approved by business
- Perform planning, validation and troubleshooting for software patching, maintenance activities on QA and Production environment
- Work with Seclore DRM customer support team for product issue resolution during customer concerns
- Respond to system monitoring alerts in timely manner and perform root-cause-analysis to identify the underlying reason for alerts
- Maintain system maintenance documentation, operation runbooks and architecture diagrams
- Troubleshoot and resolve operational performance issues along with Vendor, business users, extended IT teams
- Perform day-to-day system administration activities to ensure system availability for the users and sub-systems integrated with Seclore DRM solution
Required Skills:
- 2 + years of experience in configuring, troubleshooting, managing DRM solution
- 1-2 years of experience in implementing IP Security solution like Seclore DRM
- Experience on any IP Security, DLP tools for enabling data protection
- Exposure to Enovia 3DExperience 2023x is nice to have
- A technical approach with great attention to detail
- Excellent written and oral communication skills and solution presentation capabilities
- Problem solving attitude with genuine concern to solve customer needs
- Ability to handle time and priorities to meet customer deliverables
- Good understanding of MS Office suite, especially MS Excel
Minimum Qualifications
Minimum Qualifications
- B.E/B.Tech in CSE/IT/ECE/EEE with proven track record in IT administration
- Minimum 4-5 years of experience in Seclore or any equivalent DRM application
- Deep understanding of the IP protection process and policies in the industry
- Certifications like CISSP is preferred but not mandatory
- Should have worked in at least one DRM project implementation
- ITIL Certification is a plus
Must be open to travel when needed
We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
