Job
Description
TransUnion's Job Applicant Privacy Notice What We'll Bring We are seeking a detail-oriented and proactive Knowledge Management Specialist to join our team. This role will focus on creating, maintaining, and optimizing Standard Operating Procedures (SOPs), process maps (using EPM/BPMN standards), process taxonomies, and other knowledge assets. The ideal candidate will have a strong background in technical writing, process documentation, and knowledge management frameworks, with a passion for driving operational excellence and knowledge sharing. What You'll Bring Key Responsibilities Develop and maintain Standard Operating Procedures (SOPs) in collaboration with process owners and SMEs. Create and update process maps using EPM (Enterprise Process Mapping) and BPMN (Business Process Model and Notation) standards. Design and maintain process taxonomies to support knowledge classification and retrieval. Collaborate with cross-functional teams to gather, validate, and document business processes and workflows. Create engaging and user-friendly knowledge content, including manuals, guides, FAQs, and training materials. Ensure all documentation is consistent, version-controlled, and aligned with organizational standards. Support knowledge audits and gap analyses to identify areas for improvement. Promote knowledge sharing and best practices across teams and departments. Use content management systems (CMS) and knowledge bases to publish and manage documentation. Monitor and report on documentation usage, effectiveness, and feedback. Experience from Call center training documentation development or knowledge management groups. Core Knowledge Management & Documentation Skills SOP creation and lifecycle management Process documentation using BPMN and EPM standards Experience with process mapping tools (e.g., Visio, Lucidchart, Business Optix) Strong technical writing and content structuring skills Familiarity with taxonomy design and metadata tagging Version control and document management best practices Soft Skills Strong communication and stakeholder management Analytical thinking and attention to detail Ability to work independently and manage multiple priorities Collaborative mindset for cross-functional engagement Impact You'll Make Bachelor's degree in Information Management, Library Science, or a related field 2-4 years of experience in knowledge management or a related field Must have strong attention to detail to review, edit, and format documents accurately, identifying errors, inconsistencies, and non-compliance issues, and ensuring document quality and integrity Should possess strong organizational skills to manage multiple documents, versions, and revisions effectively, ensuring that documentation processes are streamlined and efficient Must have strong communication skills to collaborate effectively with cross-functional teams, convey information clearly and accurately, and facilitate document reviews, approvals, and revisions Strong problem-solving skills to identify issues, analyze root causes, and recommend solutions to address documentation-related challenges, such as compliance gaps, process inefficiencies, and quality issues. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Analyst, Business Analysis Show more Show less
