288 Dispute Management Jobs - Page 6

Hi all, We are hiring for the role SAP FSCM Experience: 7+ Years Location: Bangalore Notice Period: Immediate - 15 Days Skills: Primary Skill: SAP S/4 Hana FSCM Experience: 8 to 12 Years Project : Implementation Particulars Job Description SAP S/4 Hana FSCM Technical Skill sets: SAP S/4 Hana FSCM Implement, configure, and support SAP S/4HANA FSCM modules including Credit Management, Collections Management, Dispute Management, and Treasury & Risk Management. v Analyze business requirements and translate them into technical solutions in SAP FSCM. v Perform gap analysis and recommend best practices aligned with SAP S/4HANA FSCM functionalities. v Collaborate with business stakeholders, functional teams, and technical developers to deliver end-to-end solutions. v Support testing activities including unit testing, integration testing, and user acceptance testing (UAT). v Provide post-implementation support and troubleshoot issues related to FSCM processes. v Prepare functional and technical documentation, including design specifications, configuration guides, and user manuals. v Stay updated with the latest SAP S/4HANA FSCM features, patches, and upgrades. v In-depth knowledge of FSCM submodules: Credit Management, Collections Management, Dispute Management, Cash and Liquidity Management. v Understanding of SAP S/4HANA architecture and integration with other SAP modules (FI, SD, MM). v Experience with SAP Fiori apps and UI5 relevant to FSCM is a plus. v Strong analytical, problem-solving, and communication skills. v Ability to work independently and in a team-oriented environment. Specific knowledge and tools: v Excellent communication & strong collaboration skills v Flexible to adapt to fast changing environment and self-motivated v Creating technical design specifications to ensure compliance with the functional teams and IT Management v Analytical thinking, high level of comprehension and independent working style v Seeking candidates who are flexible and willing to work on shifts as required If you are iterested drop your resume at mojesh.p@acesoftlabs.com Call: 9701971793

Mega Walkin Drive for Fraud Analyst & Fraud Dispute for India's Leading ITES Company CTC- Upto 7LPA Location - Gurgaon Apply Only If you an immediate Joiner ( No Notice Period will be consider) Interview Venue: HUMAN BEFORE RESOURCE PRIVATE LIMITED PLOT F1, Unit 401 4th Floor (Lift 2) LANDMARK- NOIDA SECTOR 16 METRO RANJANIGANDHA GATE BESIDE HCL NOIDA - 201301 A fraud analyst must possess strong analytical skills to identify patterns, trends, and anomalies in data that may indicate fraudulent activity. Attention to detail is crucial for a fraud analyst to spot discrepancies and inconsistencies in financial records or transactions. Effective communication skills are essential for a fraud analyst to collaborate with other team members, report findings to management, and communicate with external stakeholders. Fraud analysts must be able to think critically and creatively to solve complex problems and identify solutions to prevent and detect fraud. A strong understanding of fraud detection techniques, tools, and technologies is essential for a fraud analyst to effectively identify and prevent fraudulent activity. Fraud analysts must have a good understanding of regulatory requirements and compliance standards related to fraud prevention and detection. Proficiency in using data, software, and systems is important for a fraud analyst to effectively analyze and interpret data to detect fraudulent activity. You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based out of Gurgaon Purpose of the role To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution. Accountabilities: Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution. Collaboration with teams across the bank to align and integrate operational processes. Identification of areas for improvement and providing recommendations in operational processes. Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency. Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice in banking operations. Participation in projects and initiatives to improve operational efficiency and effectiveness. Analyst Expectations. To meet the needs of stakeholders/ customers through operational excellence and customer service. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members. Identify escalation of policy breaches as required. Take responsibility for customer service and operational execution tasks. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function. Work within well-defined procedures that may involve a variety of work routines. Demonstrate an understanding of the procedures. Evaluate and select the appropriate alternatives from defined options. Make judgements based on the analysis of factual information. Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required. Call WhatsApp 7678572840 9997196123 9147047908

Job Title: Fraud Analyst Experience : Looking for Freshers to 3 Years (Preferably Male candidates) Salary 2 to 2.25 LPA Work Location: Chennai (Navalur), Work from office Shift and Week off: Rotational shift and rotational week off Who we are? CES is an information technology consulting and process outsourcing services company, which helps its customers with information technology services / solutions and streamlining their business process by leveraging our expertise and domain knowledge in various technologies such as Microsoft, Java, LAMP, Oracle and SAP. CES delivers these services with the highest levels of integrity, quality and professionalism. CES customers span across many verticals such as Automotive, BFSI, Farming & Agriculture, Healthcare, Higher Education, Independent Software Vendors (ISVs), Manufacturing & Distribution, Online Retail (e-Tail), Public Sector and Travel & Hospitality. What we are looking for The Fraud Analyst is responsible for detecting and preventing fraudulent activities within the organization. The role involves analyzing financial transactions, identifying red flags, and investigating suspicious activities. Freshers with good communication. Any graduation is fine Immediate joiners are preferred Should willing to work in rotational shift Why is CES the place for you? Innovative and Dynamic Work Environment Commitment to Employee Growth Meaningful Impact Supportive Team Dynamics Positive Company Culture We believe that CES is not just a workplace; it's a community where you can grow professionally, make a meaningful impact, and be a part of exciting projects. We are confident that your skills and experiences align perfectly with our vision, and we would be thrilled to welcome you to our team. Know more about us www.cesltd.com

The position will effectively involve Collections / Cash Applications / Invoice Dispute management, based on Accounts Receivables. Also requires excellent communication & analytical/critical thinking skills, to evaluate all invoice & non-compliance-related queries. Job Requirements: 2-8 years of relevant experience in accounts receivable OTC and dispute resolution for business to business Working with Retail/Wholesale accounts a plus Degree and Strong math and solid analytical skills are essential. Candidates must be dependable, committed to excellent customer service and computer literate to include Word and Excel proficiency. Knowledge of and prior experience with deductions resolution is desired. Candidates must be comfortable working in a fast-paced, target-oriented AR department Candidates must have direct Customer handling experience (Calls / Emails) Desired Candidate Profile Excellent oral and written communication skills. Effective analytical, problem solving and decision-making skills. Working with US Retail process will be an added advantage OTC and dispute resolution for business to business Strong customer service skills with Exemplary planning and time management. Liaise with inter-department support teams (Supply Chain Management Order Mgmt) Strong organizational, negotiation, motivational, follow-up and time management skills. Ability to handle multiple priorities simultaneously / multi-task. Intermediate in Excel Basic Formulas, Pivot Tables, MIS Reporting (Knowledge on Macro / V-Look up and other formulas will be an added advantage) Knowledge on Factoring will be an added value Strong computer skills with experience in an ERP system, e.g., Oracle Partner with technology and/or vendor teams as needed to fulfill business needs. Serve as the primary interface between business stakeholders and technology teams for building functional requirements. People / Teamwork Skills: Participate in Team Initiatives/events Share ideas and seek clarification Sharing best practices (leverage the knowledge across teams) Create good relations with internal and external customers Note: Candidates are required to work in night shift and are willing to commute on their own.- Drop only for female employees at night time (7 KM ) Work Timing: 6:30 PM- 3:30 AM. (Monday to Friday) No Rotating Shifts. Interested candidates can send their resume to resume@crescdata.com

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are inviting applications for the role of Manager, Order to Cash We%27re looking for someone with extensive knowledge and understanding of entire order to cash process including different invoice types (Manual, Consolidated and Automated). In this role, you will be expected to work on strict deadlines, in a fairly high pressure business environment while being a good team player and should have led a team size of 20 to 25 people. Responsibilities In this role, you%27ll be responsible for all the activities related to O2C domain . Validate the Purchase Order (PO) requests from to bill the order . Investigate discrepancies in the PO and invoices with disputes . Manage Order to Cash related to collections and dispute management, implement & adhere to strategy . Interaction with end customers via Calls and Emails for collecting pass due amounts . Meeting collections numbers/targets (monthly/ quarterly/ yearly) . Customer and Country/Regional FD Relationship Management through e-mail, fax and conference calls. . Participate in governance meetings at country / region level Closely work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards . Identify process improvement opportunities and drive implementation (Lean and Six Sigma projects) . Timely and effective communication with internal departments (like sales, Operations, Credit teams) for issue resolution Qualifications we seek in you Minimum qualifications . B.Com graduation (MBA - Finance preferred) . Relevant work experience in Order to Cash Preferred qualifications . Very Good Written and Verbal Communication skills . Proficient in MS Office applications, especially in MS excel . SAP knowledge and experience in generating reports from SAP would be an added advantage Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

Bachelor's degree with 2-7 years of experience in AR Collection Understanding of Accounts Receivables process Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally Monitor high-risk accounts and ensure timely escalation of challenges to management Continually look at ways to improve the customer experience Assist in streamlining and improving the accounts receivable process by identifying areas of improvement Meet the monthly productivity goals Reconcile complex accounts and have excellent attention to detail Prepare daily aging report Strategize the portfolio Fix the root cause and collect Work with internal and external stakeholders for better resolution Provide visibility to the leadership B2B / B2C international collections experience is mandate Notice Period- Preferred Immediate joiners only Drop your CV to thrisha.m@sutherlandglobal.com OR call 6381106825 Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com Thanks & Regards, Thrisha

Collections Process - Freshers Description - Applies intermediate- level subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member, providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations. In credit & collections, you ll learn negotiation skills that you won t find in any financial organization. Also, we are the organization that interacts with the most teams inside HP, so a wide network & exposure is never going to be something to worry about. Responsibilities: - Analyzes and researches customer receivables account delinquency and determine the type of communication method to facilitate payment. - Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from the customer. - Recognizes trends for non-payment and resolve issues by engaging internal partners. - Utilizes strategic approach in collections activity, influencing customer payment behavior through developing key customer and partner relationships, resourcing effectively, and driving solutions. - Reduces the time spent on the account through increased portfolio effectiveness. - Minimizes Write Offs and Bad Debts through early identification of risk receivables. - Provides strong evidence of leadership capabilities through performing by example. Education and Experience Required: A first-level university degree with a focus in commerce, finance, or accounting is required 0-1 year of experience is required. Should be comfortable with US shifts Knowledge and Skills: Intermediate written and verbal communication, negotiation, and conflict resolution skills. Intermediate accounting knowledge. Intermediate problem solving skills. Basic computer skills. Intermediate prioritization skills. Basic understanding of risk mitigation tools. Intermediate understanding of HPs order management process. Intermediate understanding of HPs dispute management process. Intermediate understanding of collection processes and financial concepts. Intermediate influence skills. Data analysis: Power Bi & advanced excel Disclaimer This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change, and additional functions may be assigned as needed by management. Job - Finance Schedule - Full time Shift - No shift premium (India) Travel - Relocation - Equal Opportunity Employer (EEO) -

Job Title: Pricing, Billing, and Finance Analyst Location: Bangalore Department: Finance / Revenue Operations / Commercial Strategy Reports To: Finance Manager / Revenue Operations Lead Job Summary: We are seeking a detail-oriented and analytical professional with strong experience in pricing strategies, billing operations, and financial analysis . The ideal candidate will be responsible for managing pricing models, ensuring accurate billing, and supporting financial reporting to improve profitability and compliance across the organization. Key Responsibilities: Pricing: Develop, implement, and maintain pricing models based on market data, competitive intelligence, and business objectives. Conduct profitability and margin analysis to recommend optimal pricing strategies. Collaborate with Sales, Marketing, and Product teams to define pricing for new products or services. Monitor and evaluate pricing performance, identifying opportunities for price optimization. Billing: Ensure timely and accurate billing processes in line with contracts, SLAs, and compliance standards. Maintain and update billing systems with customer and contract data. Resolve billing discrepancies or disputes by working cross-functionally with sales and customer service teams. Generate and review invoices, credit memos, and reconciliations. Finance & Analysis: Support month-end and year-end financial close processes related to revenue and billing. Assist in budgeting and forecasting activities by providing pricing and revenue-related insights. Prepare financial reports and dashboards to monitor KPIs, trends, and variances. Ensure compliance with internal controls, accounting standards, and regulatory requirements. Qualifications: Bachelors degree in Finance, Accounting, Business, Economics, or related field. 1–5 years of experience in pricing, billing, or finance roles. Strong analytical, problem-solving, and organizational skills. Excellent communication and stakeholder management abilities. Contact Hiring Team. Mallik - 7259027282 Aditya - 9686682465 Rashmi - 7760984460 Vishnu - 7259027295

. Qualification: LLB / BA LLB / BBA LLB from a recognized university (fresh law graduates encouraged to apply). .Basic understanding of contract law, company law, and aviation regulations (preferred). .Strong drafting and communication skills. . Eagerness to work in the aviation sector and learn industry-specific legal nuances. . Proficiency in MS Office; familiarity with legal research databases is a plus. . Attention to detail and ability to work under timelines. Key Responsibilities Key Responsibilities: *Contract Management: Assist in drafting, reviewing, and vetting aviation-related contracts (e.g., ground handling agreements, lease agreements, fuel supply contracts, charter agreements, vendor contracts). Help maintain contract repositories and track key contractual obligations and renewals. * Regulatory Compliance: Support compliance with DGCA, BCAS, AERA, and other aviation regulator requirements. Assist in preparation of documentation for statutory filings, approvals, and licenses. *Litigation & Dispute Management: Coordinate with external counsels on litigation involving the airline (passenger claims, regulatory matters, vendor disputes). Assist in tracking legal notices, summons, and court dates. *Legal Research & Advisory: Conduct basic legal research on aviation law, civil aviation requirements (CARs), consumer protection, and other relevant statutes. Support in drafting responses to legal queries, notices, and regulatory communications. *Documentation & Records: Help maintain legal records, licenses, approvals, and compliance registers. *General Support: Liaise with internal teams (Operations, Commercial, HR, Finance) for legal inputs. Assist in internal audits and policy drafting related to legal and compliance matters.

Roles and Responsibilities 8- 11 years of relevant experience in OTC process Manage end to end Order to Cash process, including billing, cash applications, collections, dispute management, and credit control. Experience in SAP is Mandatory Ensure accurate financial reporting by reviewing journal entries, adjustments, and reconciliations. Collaborate with cross-functional teams to resolve accounting discrepancies and improve overall financial performance. Provide guidance on accounts receivable best practices to team members. Understands to the expectations from own role to ensure delivery on client expectations; delivers accordingly Prior Transition experience is preferred Job Location- Pune (Viman Nagar) WFO Only Shifts- US Shift -(8.30pm to 5.30am IST during Summers/ 9.30pm to 6.30am IST during winters)

Position Title : Legal Executive Location : Bangalore City Department : Legal KEY RESPONSIBILITIES: 1. Trade License Management Ensure timely application, renewal, and compliance of all trade licenses and permits relevant to business operations. Liaise with regulatory authorities, consultants, and internal departments to obtain and maintain statutory licenses. Maintain a tracker for all licenses with renewal dates and compliance status. Handle queries and inspections related to trade licenses from government authorities. KPI Indicators : % of licenses renewed on time Compliance deviations reported Number of escalations avoided 2. Invoice Clearance Process Review and validate vendor and legal service invoices in coordination with finance and business units. Verify supporting documents, agreement terms, and approval workflows before processing. Maintain tracker for invoices under review, pending approvals, and cleared payments. KPI Indicators : TAT for invoice processing Accuracy in validation Escalation or rework instances 3. Drafting and Reviewing Agreements Draft, review, and vet routine contracts such as NDAs, vendor agreements, service agreements, lease deeds, franchise agreements, etc. Ensure contracts are legally sound and aligned with business requirements and company policies. Coordinate with business teams for contract finalization and execution. KPI Indicators : Number of contracts reviewed/drafted Legal deviations or risk flagged Timely turnaround in contract finalization 4. Legal MIS and Documentation Prepare monthly and quarterly Legal MIS reports for management review, including litigation status, contract tracker, license status, and invoice status. Maintain organized records of legal documents (both digital and physical). Assist in audits and due diligence by providing relevant legal data and documentation. KPI Indicators : Accuracy and timeliness of MIS reports Compliance with documentation protocols Readiness during audit reviews 5. Coordination and Support Provide day-to-day support to internal teams on legal and compliance-related queries. Coordinate with external counsels or consultants as required. Follow up on litigation matters and maintain litigation tracker in coordination with senior legal personnel. 6. Behavioral & Soft Skills Good communication and interpersonal skills High attention to detail and ability to work independently Time management and multi-tasking ability Confidentiality and professional ethics in handling sensitive documents

Order Management (Warehouse/Inventory)|| Pune Order Management, Warehouse Management Inventory Management, PO receipts/Processing, Productions Receipts & Warehouse Shipments 3+Yrs,PKG Upto-5.5 LPA Pune Imm-15 days Karishma.imaginators@gmail.com Required Candidate profile Order Management warehouse management WT shipments order data into internal tracking database, Manual Receipts/Shipments & Production Transactions Perform PO receipts , Warehouse, logistics

Primary Skills: SAP FSCM (Financial Supply Chain Management) Expertise in configuring and implementing SAP FSCM modules. Understanding of financial processes related to credit, collections, dispute management, and treasury. Credit Management Setup and configuration of SAP Credit Management (SAP CM). Credit scoring, risk assessment, and exposure management. Integration with SAP SD for real-time credit checks. Dispute Management Implementation of SAP Dispute Management for efficient case resolution. Workflow automation for dispute tracking and collaboration. Collections Management Configuration of collection strategies and automated reminders. Worklist creation for collection agents and follow-ups. Biller Direct Implementation of SAP Biller Direct for online invoicing and payments. Enhancing user experience with self-service billing portals. Treasury and Risk Management (TRM) Experience in SAP TRM for cash flow forecasting and investment management. Exposure to market and credit risk management within SAP. - Grade Specific Secondary Skills: SAP FI (Financial Accounting) Integration SAP SD (Sales and Distribution) Integration Knowledge of S/4HANA Finance Workflow Configuration Strong Communication and Stakeholder Management Skills

Location:- Pune Skill:- Order To Cash Must Have skillset Working exp in billing, Cash application, Customer Master creation, dispute management Good to Have Bank reconciliation exposure to Blackline

Job Tittle-Order to cash Location-Pune Year of experience-2 to 5 Job Title BPO1, BPO 2 (Team Member) Education / Qualifications Graduates and/or post graduates with 1 to 5 years of relevant work experience Job Description End to End Knowledge in Order to Cash Process Good Knowledge of MS Office Word, Excel and PowerPoint Skills Good analytical and communication skills High energy, self-motivation with a high degree of accountability Oral and written communications skills in English Capability to work under time pressure in a dynamic business environment Computer literate in various toolsGood domain expertise Job Responsibilities Basic understanding of Billing and invoicing Conversant of various online tools and systems Responsible for assisting with day to day calls/queries relating to billing processes Day-to-day reporting of activities and progress reports to senior. Resolve inquiries/queries related to Billing, Adhere to the policy guidelines for billing. Responsible for follow up with field location team for necessary supporting documents required for billing Downloading of Bank statements for all accounts Providing bank statements, remittances and correspondences received to the collectors on the same day Performing the regular standard tasks of Customer Invoicing Processing function Ensure that cash is applied only based on the defined process without exceptions Collate all remittances for the Cash/Wire/Cheque payments received and apply to the correct invoice using Remittance Advice from customers or related collectors Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund Providing details of un-applied and unidentified cash to all collectors on a daily basis and follow up proactively to get details of applications Interested candidates can share their resume below mention email id purvi.samaiya@ipstechinc.com 6267776090

Fossil Group Hiring for Accounts Receivable Roles | Bangalore Location Company: Fossil Group India (FGSI) Location: Brookefield, Bangalore Job Type: Full Time Work Mode: Hybrid (4 days working from office) 1. Accounts Receivable – Cash Applications (Executive / Senior Executive) Experience Required: 2–5 years Key Responsibilities: Process daily cash receipts and apply payments accurately to customer accounts. Handle unapplied cash, short payments, and deductions efficiently. Research and resolve payment discrepancies in coordination with customers and internal teams. Prepare cash application reports and support month-end close activities. Maintain documentation for audit and compliance purposes. Collaborate with Finance, Sales, and Customer Service teams for issue resolution. Skills & Qualifications: B.Com / M.Com or related finance qualification. 2–5 years of experience in AR cash applications, preferably in a shared services or multinational environment. Hands-on experience in ERP systems like SAP, Oracle, or similar. Strong attention to detail and analytical skills. Good written and verbal communication skills. 2. Accounts Receivable – Collections (Executive / Senior Executive) Experience Required: 2–8 years Key Responsibilities: Perform collections activities to reduce outstanding receivables and improve DSO (Days Sales Outstanding). Contact customers via phone, email, and portals to follow up on overdue invoices. Analyze customer accounts and provide updates to stakeholders on payment status. Work with internal teams to resolve disputes, billing issues, and customer queries. Prepare aging reports and support AR reporting requirements. Support internal and external audits by providing necessary documentation. Skills & Qualifications: B.Com / M.Com or related finance qualification. 2–8 years of experience in AR collections, preferably in a shared services or multinational environment. Strong communication and negotiation skills for effective collections management. Good understanding of credit management and AR processes. Proficiency in MS Excel and experience working in ERP systems like SAP, Oracle, etc. Ability to work independently and manage multiple priorities. Why Join Fossil Group? Opportunity to work in a global organization with a strong brand presence. Dynamic, collaborative work environment. Excellent learning and career growth prospects. Competitive salary and comprehensive benefits package. Employee discounts on Fossil products and partner brands.

About the client Hiring for top Multinational corporation !! Role: O2C Team lead -Order Management Qualification : Graduation Experience : 4 - 8 Years Key Responsibilities: Team Leadership & Management: Lead and manage a team of O2C specialists and SMEs, ensuring alignment with organizational goals and optimal team performance. Process Ownership: Oversee the entire order lifecycle, including order processing, customer query resolution, deal progression, invoicing, and escalations. Ensure processes are handled efficiently and accurately. Mentorship & Development: Coach and mentor team members, providing continuous feedback, performance assessments, and opportunities for skill development. Escalation Management : Handle escalated issues, ensuring they are resolved effectively and with minimal impact on operations and customer satisfaction. Stakeholder Collaboration: Work closely with cross-functional teams, including sales, finance, and logistics, to ensure smooth order fulfillment and alignment on process improvements. Process Improvement: Identify areas for process optimization, reduce inefficiencies, and implement strategic initiatives to enhance the O2C process. Quality Assurance : Ensure adherence to quality standards and regularly review team performance metrics such as accuracy, timeliness, and compliance. System Proficiency: Provide guidance in the use of ERP and CRM tools, supporting the team in leveraging these systems effectively. Performance Monitoring : Monitor team KPIs, ensuring that quality scores and customer satisfaction targets are consistently met or exceeded. Shift Leadership: Provide leadership presence across multiple shifts to ensure smooth operations in a 24/7 environment. Qualifications: Education : Any Graduate/Postgraduate. Certification in Supply Chain Management, Business Process Management, or related fields is preferred. Experience: Minimum 6 to 8 years of experience in Order Management and O2C processes, with at least 2 to 3 years in a leadership or team lead role within a BPO/BPM environment. Leadership Skills: Demonstrated ability to lead, coach, and develop a team in a fast-paced, dynamic work environment. Technical Skills: Proficiency in ERP/CRM tools and MS Office. Ability to train and guide others in using these systems effectively. Location: Bangalore Salary: 10.5 LPA Shift: Night Shift (Sat & Sun fixed weekly off) Mode: Work from Office Interview mode : Face to Face (Walk -in) Transport: 2-way cab facility provided - Thanks & Regards, Lakshmi PS HR analyst Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number: 080-67432489 | WhatsApp 789250019 lakshmi.p@blackwhite.in | www.blackwhite.in ****************************** DO REFER YOUR FRIENDS**********************************

Customer collection booking & clearing, emphasizing accuracy, compliance with regulations, Customer reconciliation, Customer ageing prepration & analysis, collaboration on system updates, stakeholder communication

Client-Centric Approach Analytical Skills Communication Skills Strategic Thinking Fintech Knowledge Customer Focus Results-Driven Detail-Oriented Communication Documentation Management Problem Resolution Relationship Building Confidentiality Description About Us: UnPay is a dynamic and innovative FinTech company dedicated to providing top-notch financial services. As part of our commitment to exceptional customer service, we are seeking a detail-oriented and experienced Dispute Resolution Specialist to join our team. Responsibilities: 1. Dispute Management: Investigate and resolve customer disputes in a timely and efficient manner. Analyze transaction data and communication records to understand the nature of disputes. 2. Chargeback Handling: Manage chargeback cases and collaborate with relevant stakeholders to gather necessary documentation. Work closely with financial institutions and payment processors to address chargeback inquiries. 3. Customer Complaint Resolution: Handle customer complaints related to financial transactions or services. Communicate with customers to understand their concerns and provide clear explanations of resolution processes. 4. Documentation Review: Review and assess supporting documentation, including transaction records and customer communications. Ensure accuracy and completeness of information related to dispute cases. 5. Collaboration: Collaborate with internal teams, including Customer Support, Risk Management, and Finance, to address and prevent disputes. Communicate effectively with external partners, such as banks and payment processors. 6. Reporting: Generate and maintain reports on dispute resolution activities. Provide insights and recommendations for process improvements based on data analysis. Qualifications: Bachelors degree in Business, Finance, or a related field. Proven experience in dispute resolution, chargeback handling, or a similar role within the financial services industry. Strong understanding of financial transactions and payment processes. Excellent analytical and problem-solving skills. Effective communication and negotiation abilities. Detail-oriented with a focus on accuracy and documentation. Familiarity with relevant regulations and compliance standards.

We are Hiring for Banking Process Trainer Minimum 1 year on paper Trainer Experience Need Excellent communication skills Experienced in handling TNA, TNI, OJT, TTT belong form BFSI, US Banking, UK banking, cards and disputes domain International banking experience can be considered Open for rotational shift 5 days working / 2 off Job location: Malad interested candidates can share Ur cv @ shamina.sayyed@teleperformancedibs.com

O2C Collection - Good understanding of Order to Cash cycle, strong experience in customer collection, working experience in GETPAID tool will be a plus Functional knowledge: First point of contact for client engagement / escalation management. Identify and work towards improvements projects resulting in process efficiencies Collectors: Voice calling Dispute Management Customers account Reconciliation Customer Query Resolution Customer Account Management (Follow up on payment of open balances) Update and maintain accurate records of collection activities Refund process Collection report Query response (Customer / Collection manager / Credit controller) Process improvement methodology : Has process improvement acumen. Account Management: Knows the counterparts at client side and maintains a supportive and professional relationship with them Maintains a communication channel to report regular issues and highlight the exceptions Customer Orientation: Ability to understand client expectations and requirements Strives to adhere and improve performance on SLAs and deliverables to customer, including ownership of solution oriented, effective communication of issues raised, findings and proposed resolution Ability to maintain relationships with relevant line manager or counterparts or Stakeholders Customer Orientation: Understands to the expectations from own role to ensure delivery on client expectations; delivers accordingly Responds to any changes, alterations, customer requests and escalates as required Solution oriented, effective communication with customers on issues raised, findings and proposed resolution. Is mindful of customer feedback, voice of customer - coordinates on action plans to address issues Accountability : Has complete clarity about expectations from self, measurable of the same and own role; delivers upon these Collaboration and Teamwork: Understands and works towards the common goals of the organization rather than getting confined to own silo Resolves conflicts at his or her level; escalates if required. Displays good collaborative spirit Does not resist change management Addresses problems and finds solutions by working within and between WNS teams, including consultation with and or escalation to other towers when required. Analytical Thinking and Problem Solving: Identifies anomalies, errors, and aberrations in output dives into problem areas to identify root causes and attempts to apply a range of contexts and scenario to identify possible causes of the aberrations and identifies solutions Proposes and supports implementation of process improvements Communication skills: Participates actively in team meetings; articulates thoughts clearly Listens with attention and builds own understanding Demonstrates requisite verbal and written communication skills SAP Mandatory Qualifications B com M com MBA Finance

O2C Collection - Good understanding of Order to Cash cycle, strong experience in customer collection, working experience in GETPAID tool will be a plus Functional knowledge First point of contact for client engagement / escalation management. Identify and work towards improvements projects resulting in process efficiencies Collectors: Voice calling Dispute Management Customers account Reconciliation Customer Query Resolution Customer Account Management (Follow up on payment of open balances) Update and maintain accurate records of collection activities Refund process Collection report Query response (Customer / Collection manager / Credit controller) Process improvement methodology Has process improvement acumen. Account Management: Knows the counterparts at client side and maintains a supportive and professional relationship with them Maintains a communication channel to report regular issues and highlight the exceptions Customer Orientation: Ability to understand client expectations and requirements Strives to adhere and improve performance on SLAs and deliverables to customer, including ownership of solution oriented, effective communication of issues raised, findings and proposed resolution Ability to maintain relationships with relevant line manager or counterparts or Stakeholders Customer Orientation: Understands to the expectations from own role to ensure delivery on client expectations; delivers accordingly Responds to any changes, alterations, customer requests and escalates as required Solution oriented, effective communication with customers on issues raised, findings and proposed resolution. Is mindful of customer feedback, voice of customer - coordinates on action plans to address issues Accountability : Has complete clarity about expectations from self, measurable of the same and own role; delivers upon these Collaboration and Teamwork: Understands and works towards the common goals of the organization rather than getting confined to own silo Resolves conflicts at his or her level; escalates if required. Displays good collaborative spirit Does not resist change management Addresses problems and finds solutions by working within and between WNS teams, including consultation with and or escalation to other towers when required. Analytical Thinking and Problem Solving: Identifies anomalies, errors, and aberrations in output dives into problem areas to identify root causes and attempts to apply a range of contexts and scenario to identify possible causes of the aberrations and identifies solutions Proposes and supports implementation of process improvements Communication skills: Participates actively in team meetings; articulates thoughts clearly Listens with attention and builds own understanding Demonstrates requisite verbal and written communication skills SAP Mandatory Qualifications B com M com MBA Finance Job Location

About Client Hiring for One of the Most Prestigious Multinational Corporations! Job Title : O2C Team lead -Order Management Qualification : Graduation Experience : 4 - 8 Years Key Responsibilities: Team Leadership & Management: Lead and manage a team of O2C specialists and SMEs, ensuring alignment with organizational goals and optimal team performance. Process Ownership: Oversee the entire order lifecycle, including order processing, customer query resolution, deal progression, invoicing, and escalations. Ensure processes are handled efficiently and accurately. Mentorship & Development: Coach and mentor team members, providing continuous feedback, performance assessments, and opportunities for skill development. Escalation Management : Handle escalated issues, ensuring they are resolved effectively and with minimal impact on operations and customer satisfaction. Stakeholder Collaboration: Work closely with cross-functional teams, including sales, finance, and logistics, to ensure smooth order fulfillment and alignment on process improvements. Process Improvement: Identify areas for process optimization, reduce inefficiencies, and implement strategic initiatives to enhance the O2C process. Quality Assurance : Ensure adherence to quality standards and regularly review team performance metrics such as accuracy, timeliness, and compliance. System Proficiency: Provide guidance in the use of ERP and CRM tools, supporting the team in leveraging these systems effectively. Performance Monitoring : Monitor team KPIs, ensuring that quality scores and customer satisfaction targets are consistently met or exceeded. Shift Leadership: Provide leadership presence across multiple shifts to ensure smooth operations in a 24/7 environment. Qualifications: Education : Any Graduate/Postgraduate. Certification in Supply Chain Management, Business Process Management, or related fields is preferred. Experience: Minimum 6 to 8 years of experience in Order Management and O2C processes, with at least 2 to 3 years in a leadership or team lead role within a BPO/BPM environment. Leadership Skills: Demonstrated ability to lead, coach, and develop a team in a fast-paced, dynamic work environment. Technical Skills: Proficiency in ERP/CRM tools and MS Office. Ability to train and guide others in using these systems effectively. Location: Bangalore Salary: 10.5 LPA Shift : Night Shift (Sat & Sun fixed weekly off) Mode : Work from Office Interview mode : Face to Face (Walk -in) Transport : 2-way cab facility provided - Thanks & Regards, Chaitanya HR Analyst Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number: 080-67432445 | WhatsApp 8431371654 chaitanya.d@blackwhite.in | www.blackwhite.in ****************************** DO REFER YOUR FRIENDS**********************************

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Genpact Virtual Drive for Collections - Management Trainee Date : 3 July 2025 Time: 2PM to 4PM Venue: Microsoft Teams MS Teams Meeting ID: 420 803 689 816 8 MS Teams Passcode: m5fe3hm7 Inviting applications for the role of a Management Trainee, Collections We are looking for professionals with OTC proven ability who have worked on SAP ERP- preferably in collections management and have a good understanding of upstream and downstream of Collection/Exceptions Responsibilities • Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc. • Respond to email /phone queries related to disputed invoice • Research and analyze the disputes/deductions in ERP • Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution • Find opportunities and recommend solutions for process and automation improvements • Daily reporting of individual portfolios to track and supervise the past dues • Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact • Work as a phenomenal teammate to process any Adhoc request in a timely manner. • Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, optimal and expertly. • Call out problems to senior staff members and or management as appropriate. Qualifications we seek in you Minimum qualifications • Any Graduate • Strong Communication Skills (verbal and written) • High Energy level Preferred qualifications • Good customer handling skills Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Location:Chennai Role:Associate/Analyst Job description: Experience in Dispute Management is required Candidate should be flexible to work in Night Shift Process non inventory sales adjustments and perform other billing functions. This includes buyback billing, credit/debit memo, and credit/rebills for an adjusted invoice document or credit/debit note or service billings Use and monitor different modes of delivery (e.g. print, fax, electronic methods) to ensure that customers receive invoices Process all customer billing requirements including Ensure invoices are successfully generated and posted to customer accounts on a daily basis Monitor the billing process and resolve programming errors, missing output and batch errors by coordinating with the respective process partners as required. Monitor unbilled invoices and prepare month end accrual reports Develop root cause analysis to facilitate corrective actions and reduce number of rebills