Analyst - Operations

You will be responsible for applying your functional knowledge in tasks related to the order to cash process. Your role will involve handling tasks such as collections and cash application independently, ensuring compliance with specific client processes in terms of turnaround time and accuracy. You will be expected to engage in activities such as voice calling, dispute management, customer account reconciliation, Dr and Cr clarity, along with basic accounting tasks. Additionally, having SAP knowledge would be preferred. Your customer orientation skills will be crucial as you strive to understand client expectations, improve performance on service level agreements (SLA's), and effectively communicate any issues raised, findings, and proposed solutions. Building and maintaining relationships with relevant stakeholders will also be a key aspect of your role. - Understand and apply principles related to the order to cash process - Independently handle tasks allocated such as collections and cash application - Engage in activities like voice calling, dispute management, customer account reconciliation, and basic accounting tasks - Demonstrate customer orientation by understanding client expectations, improving performance on SLA's, and effectively communicating with stakeholders - Collaborate with team members and work towards common organizational goals - Identify anomalies, errors, and aberrations in output and propose process improvements - Actively participate in team meetings, articulate thoughts clearly, and demonstrate strong communication skills Bachelor's degree in Commerce or Finance B2 German certification is mandatory,