4 Voice Calling Jobs

Role Overview: We are looking for a hands-on Customer Care Team Leader who can guide a team of customer care executives while ensuring every interaction reflects our brand promise. Your role will be crucial in driving customer happiness, retention, and loyalty. An opportunity to grow with a rising niche consumer brand. Key Responsibilities: Lead and mentor a team of customer care executives (calls, WhatsApp, social media DMs, and emails). Monitor team KPIs including First Response Time (FRT), Resolution Time, CSAT, and Escalation Rate. Personally handle escalated cases to ensure customer delight. Conduct weekly coaching sessions and feedback huddles. Collaborate with Operations, Dispatch, and Product teams to resolve recurring customer issues. Analyze customer feedback to suggest improvements in product or service. Maintain team attendance, schedule adherence, and daily productivity. Prepare weekly reports on team performance and customer insights. What Were Looking For: 2-5 years of experience in customer care, with 1+ year leading a team (preferably in a consumer product or D2C brand). Strong grasp of customer service KPIs like CSAT, FRT, Resolution Time. Comfortable managing customer queries across phone, WhatsApp, social media, and emails. Excellent people management and coaching skills. Ability to stay calm and solution-oriented in high-pressure situations. Experience handling premium or brand-sensitive customers is a plus. Apply Now! If youre passionate about leading teams and turning every customer into a happy brand advocate, wed love to meet you! About Us 5minutes is into delivering fresh, preservative-free loaves daily across Mumbai. We’re redefining the bread distribution game with unmatched freshness, quality, taste and timing.

Duties/Responsibilities: Receive and respond to inbound phone calls for customer assistance Respond to outbound phone call requests Document all calls in ticketing and tracking systems Respond to customer inquiries and provide data to customers within a required time frame Act as liaison between claims department and providers Research customer claims in the primary payor systems Ensure highest level of customer service on every call Perform other duties as assigned or necessary Required Skills/Abilities High school degree required; bachelor's degree preferred 2-3+ years of relevant professional experience in healthcare claims operations or 2-3+ years of relevant experience in a Call Center environment Previous Health Care Call Center/Customer Service Experience. Must be able to work with minimal supervision. Maintain a full comprehensive understanding of the covered benefits, coding and reimbursement policies and contracts. Excellent verbal and written communication skills. Attention to detail and problem-solving skills Proficiency with MS Office applications, especially Word and Excel. Overall Experience level: Some experience in customer service setting preferred Spanish speaking and written language proficiency preferred

Duties/Responsibilities: Receive and respond to inbound phone calls for customer assistance Respond to outbound phone call requests Document all calls in ticketing and tracking systems Respond to customer inquiries and provide data to customers within a required time frame Act as liaison between claims department and providers Research customer claims in the primary payor systems Ensure highest level of customer service on every call Perform other duties as assigned or necessary Required Skills/Abilities High school degree required; bachelor's degree preferred 2-3+ years of relevant professional experience in healthcare claims operations or 2-3+ years of relevant experience in a Call Center environment Previous Health Care Call Center/Customer Service Experience. Must be able to work with minimal supervision. Maintain a full comprehensive understanding of the covered benefits, coding and reimbursement policies and contracts. Excellent verbal and written communication skills. Attention to detail and problem-solving skills Proficiency with MS Office applications, especially Word and Excel. Overall Experience level: Some experience in customer service setting preferred Spanish speaking and written language proficiency preferred

Functional knowledge Understands application of the principles in the defined tasks related to order to cash process. Able to handle tasks allocated (Collections/Cash Application) independently as per the specific client process and ensures compliance in terms TAT and accuracy. Collectors: Voice calling Dispute Management Customers account Reconciliation Dr and Cr clarity Basic accounting knowledge SAP knowledge preferred Customer Orientation Ability to understand client expectations and requirements Strives to adhere and improve performance on SLA's and deliverables to customer, including ownership of solution oriented, effective communication of issues raised, findings and proposed resolution Ability to maintain relationships with relevant line manager / counterparts / Stakeholders Accountability: Has complete clarity about expectations from self, measurable of the same and own role; delivers upon these Collaboration & Teamwork Understands and works towards the common goals of the organization rather than getting confined to own silo Resolves conflicts at his / her level; escalates if required. Displays good collaborative spirit Does not resist change management Analytical Thinking & Problem Solving: Spots anomalies and aberrations and solutions for the same; gets into the root cause in a structured way analysing the causes as well as applying understanding of the context and scenarios to identify the cause of these anomalies. Communication skills Speaks with confidence, poise, credibility, and enthusiasm when presenting information Gives full attention to others' ideas, questions, concerns and issues with interest and empathy Demonstrates requisite verbal and written communication skills and clarity in thoughts Qualifications B.Com