27 Voice Calling Jobs

You will be responsible for handling Accounts Receivable (AR) calls in the Revenue Cycle Management (RCM) cycle of US Healthcare. Your key responsibilities will include: - Making voice calls to US Insurance companies for resolving billing questions and claim denials - Managing denials in Dental claims, if necessary - Demonstrating a thorough understanding of the RCM Cycle and medical billing terminology - Utilizing excellent troubleshooting skills to address issues effectively - Proficiency in MS Office for documentation purposes Qualifications required for this role: - Minimum 1 year of experience as an AR Caller in the RCM Cycle of US Healthcare - Prior experience in voice calling to US In...

Job Title: QA Automation Engineer Voice / IVR Experience: 3, 4 Years Employment Type: Permanent Location: Gurugram (Onsite, 5 Days a Week) Education: B.Tech Job Summary: We are looking for a passionate and detail-oriented QA Automation Engineer (Voice / IVR) to join our client Sprinklr through Prosperix Payroll . The ideal candidate will have strong experience in voice automation testing, IVR/CTI testing, and contact center validation using tools like Cyara, Genesys, NICE, Cisco, and Avaya . The role involves ensuring quality across web, API, and telephony applications through both manual and automated test practices. Key Responsibilities: Design, develop, and execute test automation scripts...

TECH MAHINDRA - HIRING FOR Chat Process -FRESHERS/EXPERIENCED Key Responsibilities: - Chat Process - Provide excellent customer service to clients across different time zones - Resolve customer queries effectively and efficiently - Demonstrate strong communication and interpersonal skills LOCATION: Mumbai NOTE- ONLY MUMBAI CANDIDATES CAN APPLY Eligibility: - Graduate/Undergraduate degree - Freshers with excellent communication skills can apply (no prior experience required) - Candidates with 0-12 months of international voice process experience are also welc o me to Apply Selection Process: - HR Interview - Mock Chat - Ops Interview Shift Requirements: - Candidates should be comfortable work...

As a Process Associate at WNS, you will be responsible for understanding the principles related to the order to cash process and handling allocated tasks (Collections/Cash Application) independently. You will ensure compliance in terms of Turnaround Time (TAT) and accuracy. Your key responsibilities will include: - Voice calling for Collections & Cash Application - Dispute Management - Managing Customers" accounts - Cash Application and Account reconciliation - Clarity on Debit (Dr) and Credit (Cr) transactions - Utilizing basic accounting knowledge and SAP expertise - Focusing on Customer Orientation by understanding client expectations and requirements - Adhering to SLA's and improving per...

Responsibilities: Provide exceptional customer service via international voice calls Address inquiries, resolve issues, and ensure customer satisfaction Communicate effectively with a diverse customer base Document and update customer records accurately Requirements: Fluent in English (spoken and written) Previous experience in a customer support role preferred Excellent communication and interpersonal skills Flexibility to work in night shifts Benefits: Abundant growth opportunities for those who ASPIRE to RISE (IJPs/Career planning/ Succession Planning) initiatives for our employees. Company which values its people, nurture its talents and believe in promoting from within. Work with top br...

You will be responsible for applying your functional knowledge in tasks related to the order to cash process. Your role will involve handling tasks such as collections and cash application independently, ensuring compliance with specific client processes in terms of turnaround time and accuracy. You will be expected to engage in activities such as voice calling, dispute management, customer account reconciliation, Dr and Cr clarity, along with basic accounting tasks. Additionally, having SAP knowledge would be preferred. Your customer orientation skills will be crucial as you strive to understand client expectations, improve performance on service level agreements (SLA's), and effectively co...

Role & responsibilities • Daily/weekly performance tracking on candidate management & career assistance. • Daily/weekly/monthly meetings with the team on improvements are required. • Mentor and motivate teams to achieve productivity and engagement. • Adherence to new strategies & processes standards. • Coordination with internal stakeholders on new and existing project requirements. • Helped design policies that align with an overall strategy. • Report on operational performance and suggest improvements. Preferred candidate profile HR Operations Service Delivery Team Lead Perks and benefits Hybrid Mode of working - 3 days work from office, 2 days work from home (Saturday & Sunday fixed off)....

Role Overview: As a part of the team at WNS (Holdings) Limited, you will be responsible for understanding the application of principles related to the order-to-cash process. You will handle tasks such as collections and cash application independently, ensuring compliance with specific client processes in terms of turnaround time and accuracy. Your role will involve voice calling, dispute management, managing customer accounts, cash application, account reconciliation, maintaining clarity on debits and credits, utilizing basic accounting knowledge, and requiring SAP proficiency. Additionally, you will need to have a customer-oriented approach, understand client expectations, and strive to imp...

Job Description: As a Collector at WNS (Holdings) Limited, your role will involve handling tasks related to the order to cash process with a focus on maintaining compliance with specific client processes in terms of TAT and accuracy. Your functional expertise will be pivotal in areas such as voice calling, dispute management, customer account reconciliation, ensuring clarity in debit and credit processes, applying basic accounting knowledge, and having a preferred understanding of SAP. Success in this role will depend on your ability to maintain a customer-centric approach, meet SLA's, collaborate efficiently, analyze and resolve issues, and communicate effectively. Key Responsibilities: - C...

Role Overview: You will be responsible for handling tasks related to the order to cash process, specifically in the areas of Collections and Cash Application. Your role will involve understanding client processes, ensuring compliance with timelines and accuracy, and delivering operational excellence. Key Responsibilities: - Conduct voice calling for collections - Manage disputes related to accounts - Reconcile customer accounts - Demonstrate customer orientation by understanding client expectations and requirements - Adhere to SLAs and deliverables, proactively communicating any issues and proposing solutions - Maintain relationships with relevant stakeholders, including line managers and co...

Experience :Graduate with 6 months experience in BPO Shift timing: 6.30 am to 8:30 pm in between 9 hour shift 5 days working 2 rotational week off *CTC : 32000CTC In hand: 27000k Location: MALAD Date of Joining: immediate

Experience :Graduate with 6 months experience in BPO Shift timing: 6.30 am to 8:30 pm in between 9 hour shift 5 days working 2 rotational week off *CTC : 32000CTC In hand: 27000k Location: MALAD Date of Joining: immediate

Role Overview: As a member of the Collections & Cash Application team at WNS, your role will involve understanding the application of principles related to the order to cash process. You will be responsible for handling tasks such as collections, cash application, dispute management, customer accounts, account reconciliation, and maintaining clarity on debit and credit aspects. Your basic accounting knowledge and SAP proficiency will be crucial in ensuring compliance with client processes and meeting targets for turnaround time and accuracy. Additionally, your customer orientation will be instrumental in understanding client expectations and striving for operational excellence. Key Responsib...

Requirements : Minimum 6 months experience in Sales or Customer Service (Voice Process) Freshers can also apply Fluency in English and Hindi is mandatory Excellent communication and interpersonal skills Immediate joiners preferred Only Graduates

The O2C Collection Manager position at WNS (Holdings) Limited requires a deep understanding of Order-to-Cash (O2C) processes. As the O2C Collection Manager, your key responsibilities will include leading and overseeing the Credit and Collections functions, which involve tasks such as Voice calling, Dispute management, Customer account reconciliation, and bad debt reserve analysis. It will be essential to ensure that Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently met while focusing on continuous improvement initiatives. Your role will also involve managing the collections portfolio with a strong emphasis on customer centricity and a clear understanding ...

As an AR Caller in the RCM Cycle within the US Health Care industry, you will be responsible for voice calling to US Insurance companies. Your primary role will involve handling denial management, particularly with Dental claims. You should possess a minimum of 1 year of experience in AR Calling and Denial Management. It is essential to have a comprehensive understanding of the Revenue Cycle Management (RCM) process and medical billing terminology. Your proficiency in resolving billing inquiries and claim denials will be crucial in this role. Your troubleshooting skills should be excellent, and you must be adept at using MS Office applications. Effective communication and interpersonal skill...

As a Collector at WNS (Holdings) Limited, you will be responsible for applying your functional knowledge to the order-to-cash process. You will independently handle tasks such as collections and cash application, ensuring compliance with specific client processes in terms of Turnaround Time (TAT) and accuracy. SAP experience is mandatory for this role. Your key responsibilities will include voice calling, dispute management, customer account reconciliation, and maintaining a high level of customer orientation. You will be expected to understand client expectations, strive to improve performance on Service Level Agreements (SLAs), and effectively communicate any issues or proposed resolutions...

* Wehire talent solutions* *UHC CHAT Process* Immediate joining Hiring for US Healthcare Chat process *Batch date - 18th August* Location - Thane *Quality*: C1 *Requirements*: HSC/Graduate with a minimum of 6 months or above of voice based in customer service *Excellent communication skills* *Salary* - 27k in hand *Shifts*: 24*7 rotational shifts *Week offs*: 5 days of working. Any 2 Rotational week offs For more details contact *Maitri- 9372883788*

As a part of the order-to-cash process, your role will involve understanding and applying the principles relevant to this process. You should be capable of independently handling tasks assigned to you, such as collections and cash application, ensuring compliance with specific client processes in terms of Turnaround Time (TAT) and accuracy. For collectors, your responsibilities will include voice calling, dispute management, and customer account reconciliation. As a cash applicator, you will be expected to carry out tasks like cash application, account reconciliation, dispute management, and optionally voice calling. It is preferable for you to have a clear understanding of debit and credit ...

Handle outbound/inbound calls for UK clients with professionalism and clarity.Address customer queries, provide accurate information, and resolve issues effectively.Maintain call logs, update CRM systems. Contact -Sunny 7017379244 Required Candidate profile Excellent verbal communication skills in English (mandatory) Willingness to work in night shifts Basic computer knowledge and typing skills Strong interpersonal skills & a problem-solving attitude

Handle outbound/inbound calls for US clients with professionalism and clarity.Address customer queries, provide accurate information, and resolve issues effectively.Maintain call logs, update CRM systems, and follow company protocols. Required Candidate profile Excellent verbal communication skills in English (mandatory) Willingness to work in night shifts Basic computer knowledge and typing skills Strong interpersonal skills & a problem-solving attitude

Job Description Roles and Responsibilities Booking Journal Entries basis bank statements and client Preparation of Bank Reconciliation and maintaining the respective financial logs Prepare monthly financial reporting package for the Hedge Funds, including the determination of Net Asset Value and prepare the Statement of Asset and Liabilities and Profit and Loss Statement Ensuring fund income and expenses, including management and performance fees, are accrued for and are in accordance with relevant accounting standards. Accurate and timely processing of all capital activities including calls and distributions, transfers, rollups, capital commitments and calls. Derive pricing for portfolio in...

Hiring for Banking Voice Location: Malad / Thane (Mumbai) Process Type: Inbound Customer Service (Voice) Job Description: Join one of the world's leading financial institutions in a dynamic Customer Service Voice Process role. You'll be responsible for assisting customers with their banking-related queries, ensuring high levels of satisfaction and service quality. Eligibility Criteria: Education: HSC / Graduate Experience: Minimum 1 year of experience in BPO/Customer Service is mandatory CIBIL Score: Must be above 650 Availability: Immediate joiners only Shift: Rotational shifts (Night shifts included) Work Days: 5 days working, 2 rotational offs Mode: Work from Office Salary & Benefits: In-...

Position: Customer Service Executive Voice Process Location: [Insert Location, e.g., Bangalore] Shift: UK Rotational Shifts (5 Days Work, 2 Rotational Offs) Salary: [As per company norms] Transport: 2-Way Cab Facility Provided Education: Undergraduates, Graduates, and Postgraduates (Not pursuing regular education) Experience: Freshers & Experienced Candidates Welcome Employment Type: Full-Time Job Overview: We are hiring for Customer Service Executives to handle international voice-based customer support . The ideal candidate should have excellent spoken English, a customer-centric attitude, and the ability to work in UK rotational shifts. Key Responsibilities: Handle inbound and outbound vo...

Handle inbound outbound voice calls to address customer inquiries concerns Provide clear effective communication to resolve customer issues Maintain high standards of service quality Log interactions and update case notes accurately in CRM systems Required Candidate profile Adhere to shift schedules meet individual performance targets Collaborate with team leads and quality analysts for process improvement Follow company policies, data privacy Excellent communication Perks and benefits Perks and Benefits