Analyst - Operations- Collections (French)

Job Description: As a Collector at WNS (Holdings) Limited, your role will involve handling tasks related to the order to cash process with a focus on maintaining compliance with specific client processes in terms of TAT and accuracy. Your functional expertise will be pivotal in areas such as voice calling, dispute management, customer account reconciliation, ensuring clarity in debit and credit processes, applying basic accounting knowledge, and having a preferred understanding of SAP. Success in this role will depend on your ability to maintain a customer-centric approach, meet SLA's, collaborate efficiently, analyze and resolve issues, and communicate effectively. Key Responsibilities: - Conducting voice calls with customers - Efficiently managing disputes - Reconciling customer accounts - Ensuring clarity in debit and credit processes - Applying basic accounting principles - Having preferred knowledge of SAP Qualification Required: - French certification at B1 or B2 level is mandatory - Bachelor's degree in Commerce (B.Com), Master's in Commerce (M.Com), or MBA in Finance - Functional knowledge in the order to cash process - Strong communication skills - Proficiency in analytical thinking and problem-solving (Note: Additional details about the company were not present in the provided Job Description and hence are omitted in this output.),