Accounts Receivable Chargeback Analyst

Accounts Receivable Chargeback Analyst

Roles & Responsibilities:

• Review all deductions taken from customer payments, review remittance information to determine the reason for deduction
• Review all documents supporting the customer claims, including purchase order copies, proof of delivery and invoices
• Dispute all claims including shortages, pricing deductions, and violations; disputes are completed via web portal or via email
• Retrieve data from customer web portals
• Contact customers via email to resolve pending deductions
• Issue credits to customer accounts after approval is received
• Document all actions taken in ERP system so last action taken is readily available
• Supporting the monthly accounting close process and supporting critical business partner issues
• Identify and implement areas for process improvement which will reduce customer deductions
• Ensure all transaction processing is in a timely manner per client SOP.
• Review the dispute with the US office and collaborate on business strategy to proceed with action of dispute or write-off
• Escalate issues to the supervisor/manager that require intervention/clarification from senior leadership
• Maintenance of customer updates; resource set up and updates

Job Requirements:

• 2-3 years of relevant experience in accounts receivable
• Prior experience working with Retail or Wholesale accounts is a plus.
• Effective analytical, problem solving and decision-making skills.
• Excellent oral and written communication skills.
• Proven team player with the ability to work effectively across cross-functional teams and at

various organizational levels.

• Strong organizational, negotiation, motivational, follow-up and time management skills.
• Capable of managing multiple priorities and performing well in multi-tasking environments
• Proficient in Microsoft Excel; knowledge of VLOOKUP, XLOOKUP is an advantage.
• Knowledge on Factoring will be an added advantage.
• Strong computer skills with experience in an ERP system,