Accounts Receivable Chargeback Analyst

Accounts Receivable Chargeback Analyst

Position Overview:

Key Responsibilities:

• Accounts Receivable Management:

  Oversee the end-to-end collections process for assigned customer accounts, ensuring prompt follow-up on outstanding balances and resolution of past-due invoices in alignment with company credit policies.

• Chargeback & Deduction Analysis:

  Monitor, research, and resolve chargebacks and customer deductions; perform root-cause analysis to identify trends, prevent recurrence, and recommend process improvements.

• Account Reconciliation:

  Perform detailed reconciliations of client accounts, investigating discrepancies, documenting findings, and ensuring accurate application of payments and credits.

• Credit Risk Evaluation:

  Analyze customer credit data, payment patterns, and financial information to assess creditworthiness and support informed credit limit decisions.

• Cross-Functional Collaboration:

  Partner with Sales, Operations, Logistics, and Finance teams to address customer issues, align on dispute resolutions, and enhance customer satisfaction.

• Billing and Documentation:

  Maintain a thorough understanding of billing processes and ensure accurate and timely invoice generation and documentation.

• Aging and Reporting:

  Monitor and maintain customer aging reports, proactively communicating risk areas and collection status to management.

• Continuous Improvement:

  Contribute to process optimization by identifying inefficiencies and implementing best practices in credit, collections, and deduction management.

Qualifications & Skills:

• Bachelors degree in Accounting, Finance, Business, or related field preferred.
• 3+ years of experience in Accounts Receivable, Credit, or Chargeback Analysis apparel or consumer goods industry experience highly desirable.
• Strong understanding of credit management principles, deductions, and customer billing processes.
• Advanced proficiency in

  Microsoft Excel

  (pivot tables, lookups, data analysis) and ERP systems (e.g., SAP, Oracle, NetSuite).
• Excellent analytical, problem-solving, and communication skills with high attention to detail.
• Ability to work effectively in a fast-paced, global, and team-oriented environment.