Senior Analyst - Operations- Accounts Receivable (Collections+CashApps) US Shift- Pune

Role Overview: As a part of the team at WNS (Holdings) Limited, you will be responsible for understanding the application of principles related to the order-to-cash process. You will handle tasks such as collections and cash application independently, ensuring compliance with specific client processes in terms of turnaround time and accuracy. Your role will involve voice calling, dispute management, managing customer accounts, cash application, account reconciliation, maintaining clarity on debits and credits, utilizing basic accounting knowledge, and requiring SAP proficiency. Additionally, you will need to have a customer-oriented approach, understand client expectations, and strive to improve performance on service level agreements (SLAs) and deliverables. Key Responsibilities: - Independently handle tasks related to Collections/Cash Application as per specific client processes - Perform voice calling, manage disputes, handle customer accounts, process cash applications, and reconcile accounts - Utilize basic accounting knowledge and demonstrate proficiency in SAP - Understand and meet client expectations and requirements - Adhere to SLAs and effectively communicate issues, findings, and proposed resolutions - Maintain relationships with relevant stakeholders and demonstrate accountability - Collaborate effectively with team members and work towards common organizational goals - Resolve conflicts and address problems within the team - Identify anomalies and errors, analyze root causes, and propose process improvements - Actively participate in team meetings and demonstrate strong communication skills Qualification Required: - B.Com/M.Com/MBA (Finance),