Director-Operational Risk Management (ORM) Independent Monitoring and Testing

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The objective of the Operational Risk Management (ORM) Testing, Monitoring, Aggregation and Reporting team is to support organizational resilience through performance of independent testing and monitoring; and establish clear guidelines through standards for reporting and risk assessments; and provide a holistic view of Operational Risk Management (ORM) through aggregated reporting.

Operational Risk Management is looking for a Director of Testing, Monitoring, Aggregation and Reporting to lead a diverse team of high-performing professionals focused on ensuring effective operational risk management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

The Director, Operational Risk Management (ORM), Independent Monitoring and Testing:

• Lead an independent testing and monitoring program based on an annual risk assessed plan and testing methodology

• Develop a comprehensive universe of targeted coverage for operational risk that supports a risk-based annual plan

• Independently monitor operational risk trends and activities

• Lead and perform an effective challenge process based on a defined criteria and build into annual plan

• Manage independent 2LoD testing of ORs, incl. integration of methodologies and test plans to address interconnected risks

• Coordinate a holistic, de-duplicated independent risk assessment process

• Proactively identify areas for high risk for intervention

• Drive reporting to the Enterprise Risk Management Committee, Board of Directors and Senior Management on OR topics, and provide support and oversight with associated Communities of Practice

• Be a key leader for sharing insights, better practices, themes, etc. across the enterprise

Required Qualifications:

• 6+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) and understands critical operational risk management lifecycle activities

• Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

• Demonstrated history and ability to manage large teams, spread over geographies and with varying backgrounds

• Excellent qualitative analytical skills

• Project management skills

• Excellent communication and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts

• Proven expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards

Preferred Qualifications:

• Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous

• Experience in at least one of the following:

o Defining and enhancing processes for identifying and assessing operational risks

o Managing independent testing of operational risks

o Coordinating an independent risk assessment process that looks holistically across business units

o Overseeing the production and aggregation of operational risk reports, performing quality control on reporting and ensuring quality reporting tools are utilized

o Overseeing testing processes including process risk self assessments

o Providing independent monitoring of operational risk trends and activities

ORMCM

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.