Director – Offshore Operations & Workforce Strategy

Key Responsibilities

Offshore Execution & Operations

• Ensure all offshore teams deliver measurable results, aligned to BlitzenX’s SI and product priorities.
• Define and enforce KPIs for delivery quality, resource utilization, and productivity.
• Eliminate inefficiencies and non-productive behaviors; enforce accountability across teams.
• Serve as primary escalation point for operational bottlenecks, ensuring swift resolution.
  

Workforce Strategy & Enablement

• Drive workforce planning, deployment, and capacity management to maximize output.
• Oversee recruitment strategy, bench management, and onboarding, ensuring only high-caliber talent is retained.
• Mentor HRBPs and operational leads to embed performance-first culture across offshore teams.
• Single-point coordination across delivery leads, workforce strategy, and bench management.
• Enforce billability, skill alignment, and escalation hygiene.
• Track, measure, and optimize workforce productivity.
  

Governance, Policies & Compliance

• Define, implement, and enforce policies, procedures, and governance frameworks that scale with the organization.
• Maintain operational standards and ensure compliance across offshore teams.
• Continuously improve workforce and operational processes to maximize efficiency.
• Own, enforce, and ensure compliance with all HR, accounting, and operational policies.
• Serve as first-level decision-maker, escalating only strategic exceptions to CEO.
• Align India operations with US standards with zero ambiguity.
• Continuously improve offshore process, tools, and controls to maximize execution efficiency.
  

Culture, Engagement & Performance

• Embed BlitzenX’s culture of clarity, ownership, collaboration, and execution excellence.
• Lead initiatives like townhalls, newsletters, and recognition programs that reinforce high performance and engagement.
• Identify low-performing teams or individuals and implement corrective or improvement actions.
• Weekly Newsletter: SI wins, delivery excellence, accelerators, certifications; zero staffing language.
• Monthly Meet & Greet: Delivery stories, client impact, lessons learned.
• Quarterly Team Lunches (India-wide): Hyderabad, Bangalore, Delhi, Mumbai — agenda-driven, outcome-focused.
• Quarterly Townhall: Business updates, revenue logic, execution metrics.
• Annual Event: Org formation day — vision reset, recognition, performance reinforcement.
  

Key Outcomes

• Offshore teams consistently meet or exceed delivery and productivity KPIs.
• Workforce scales efficiently while maintaining high performance and accountability.
• CEO and delivery leadership are freed from operational firefighting.
• BlitzenX’s SI and Product culture of execution excellence and ownership is embedded across offshore teams.
  

Candidate Profile

• 10–15+ years in IT services / InsurTech / SI, with proven offshore operations leadership.
• Track record of scaling high-performance teams and enforcing accountability.
• Comfortable making tough, outcome-driven decisions, including corrective actions.
• Strong strategic, operational, and execution skills; excellent at data-driven decision making.
• Thrives in fast-paced, results-oriented environments; intolerant of wasted effort or low productivity.