Director of Operations

Director of Operations

Location:

Experience:

Reports to:

DoctorC’s needs a strategic, metrics-obsessed operator who can knit people, process and technology into one lean engine—delivering faster, cheaper and better service at scale.

What you’ll drive

1. Improve Ops KPIs

• Work on north-star KPIs like TAT, NPS, cost per order, workforce attrition

2. Slash waste and embed continuous improvement

• Map the end-to-end value stream from booking to report delivery;
• Champion automation—dynamic routing, inventory planning, cost optimisation

3. Shape a high-performance organisation

• Directly lead Senior Managers across Home Service, Reports, Doctor Consultations, Pharmacy
• Keep teams aligned and accountable

4. Raise the customer bar

• Ensure we’re driving more and more value and delight to our customers
• Work towards garnering and maintaining trust with patients

5. Make scale repeatable

• Codify the “new-city launch” playbook
• Lead high-volume expansions with zero service disruption

Qualifications

• Scale pedigree:

  Operational leadership in a tech-enabled service (diagnostics, hyper-local delivery, e-commerce, health-tech) that scaled

• Metrics & analytical rigour:

  Fluent in Sheets; able to interrogate data, build models, and translate insights into daily rituals.

• Lean/Process mastery:

  Proven record compressing cycle times and slashing waste

• People leadership:

  Strong coaching mindset and succession-planning track record

• Cross-functional influence:

  Comfortable partnering with Product, Engineering, and Marketing to drive change

• Crisis calm & bias for action:

  Experience steering ops through rapid scale, unexpected surges, and live service incidents
• MBA is a plus;

Life at DoctorC

We run diagnostics like a product company: fast iterations, data-backed bets, and zero tolerance for bloat. You’ll have direct access to the founding team, the mandate to experiment, and clear accountability for results.