Role Overview: As the Director of Operations at India Sponsorship Committee (ISC), you will play a crucial role in driving operational excellence, fostering a culture of innovation, and building strong relationships both internally and externally. Your leadership will be instrumental in ensuring efficient program delivery, strategic decision-making, and sustainable development initiatives. The ideal candidate for this position is a seasoned leader with a proven track record of managing complex operations and inspiring high-performance teams. Key Responsibilities: - Lead ISC's operational strategy with a focus on efficiency, scalability, and quality outcomes. - Design and implement processes, workflows, and systems to enhance program delivery and organizational performance. - Ensure governance, compliance, and risk management standards are met while building resilient operational frameworks. - Drive data-informed decision-making through robust monitoring, evaluation, and reporting systems. - Champion innovation and best practices in field operations, logistics, resource management, and cost optimization. - Build, mentor, and lead cross-functional teams with a focus on accountability, ownership, and continuous learning. - Inspire and motivate teams by setting clear expectations, offering constructive feedback, and recognizing high performance. - Spearhead fundraising efforts through grants, CSR partnerships, and strategic donor engagements. - Develop and lead structured communication plans for CSR engagement, donor reporting, social media, newsletters, and impact storytelling. - Establish transparent communication channels, promote organizational values, and lead initiatives that enhance employee morale and wellbeing. - Develop clear accountability structures and lead internal audits to ensure regulatory and donor requirements are met with integrity. Qualifications Required: - 10+ years of leadership experience in operations within non-profit, development, or CSR sectors. - Proven track record of fundraising success, donor relationship management, and partnership development. - Strong business acumen with expertise in cost control, process improvement, and resource optimization. - Exceptional communicator with experience in stakeholder engagement, reporting, and public representation. - Analytical, detail-oriented, and capable of driving systemic change with agility and resilience. - Experience managing multi-location teams and aligning cross-functional objectives with organizational strategy.,
Job Description Position Title: Director Operations Location: Mumbai/Pune Reports To: Executive Director Travel: Frequent between Pune/Lonavala/Mumbai About ISC: India Sponsorship Committee (ISC) is a purpose-driven organization dedicated to transforming the lives of children, women, and marginalized communities through education, empowerment, and sustainable development. Our work is rooted in integrity, impact, and inclusivity as we strive to build resilient, accountable, and compassionate communities. Position Summary: The Director Operations is a pivotal leadership role responsible for driving operational excellence, building and empowering high-performance teams, and fostering an ecosystem of accountability and innovation. This role demands a seasoned leader with a proven track record of managing complex operations, delivering results, and strengthening both internal systems and external relationships. The ideal candidate will be a strategic thinker, a master of execution, and an exceptional communicator capable of inspiring trust and engagement across diverse stakeholders. Key Responsibilities: Operational Excellence: Lead ISC's operational strategy with a relentless focus on efficiency, scalability, and quality outcomes. Design, implement, and continuously refine processes, workflows, and systems to enhance program delivery and organizational performance. Ensure the highest standards of governance, compliance, and risk management while building resilient operational frameworks. Drive data-informed decision-making by implementing robust monitoring, evaluation, and reporting systems. Champion innovation and best practices in field operations, logistics, resource management, and cost optimization. Establish a culture of excellence, discipline, and results-driven execution across the organization. Strong and Proven Leadership: Build, mentor, and lead cross-functional teams with a focus on accountability, ownership, and continuous learning. Inspire and motivate teams by setting clear expectations, offering constructive feedback, and recognizing high performance. Cultivate leadership at all levels by identifying and nurturing internal talent and promoting a culture of empowerment. Lead organizational change initiatives with confidence, adaptability, and empathy. Foster collaboration between programs, fundraising, finance, and governance teams to achieve shared objectives. Fundraising Innovation and Partnership Retention: Spearhead efforts to diversify funding streams through grants, CSR partnerships, and strategic donor engagements. Develop and implement forward-thinking fundraising strategies that enhance ISC's sustainability and mission alignment. Proactively explore new opportunities while ensuring stewardship and deepening relationships with existing donors and partners. Lead assessments and benchmarking exercises to continually enhance fundraising approaches and outcomes. CSR Communications and External Relations: Serve as the face of ISC in corporate and philanthropic circles, communicating impact, needs, and opportunities with credibility and passion. Develop and lead structured communication plans for CSR engagement, donor reporting, social media, newsletters, and impact storytelling. Ensure transparency and clarity in reporting by designing frameworks for data-driven communication and effective stakeholder engagement. Align ISC's messaging with its mission and values while strengthening brand reputation and thought leadership. Internal Communications and Culture Building: Establish transparent communication channels that foster collaboration, alignment, and trust across teams. Champion organizational values of integrity, empathy, and inclusion, ensuring that every team member feels heard and supported. Lead internal forums for knowledge sharing, performance reviews, and cross- learning. Drive initiatives that enhance organizational morale, professional growth, and employee wellbeing. Accountability and Compliance: Develop clear accountability structures with measurable performance indicators across departments. Lead internal audits, process reviews, and compliance checks to ensure regulatory and donor requirements are met with integrity. Promote ethical practices and safeguard policies to protect both beneficiaries and team members. Key Skills and Qualifications: 10+ years of leadership experience in operations within non-profit, development, or CSR sectors. Demonstrated ability to scale operations, manage large teams, and implement complex processes with precision. Proven track record of fundraising success, donor relationship management, and partnership development. Strong business acumen with an eye for cost control, process improvement, and resource optimization. Exceptional communicatorboth written and verbalwith experience in stakeholder engagement, reporting, and public representation. Analytical, detail-oriented, and capable of driving systemic change with agility and resilience. Experience managing multi-location teams and aligning cross-functional objectives with organizational strategy. Passionate about creating an environment of trust, accountability, and impact. Preferred Attributes: Experience leading CSR initiatives and managing corporate partnerships at scale. Familiarity with donor reporting requirements, compliance audits, and governance frameworks. Expertise in digital tools for communication, CRM, reporting, and fundraising. Ability to translate data into compelling narratives that drive engagement and action.