Director of Account Management

Job Description

Role - Director of Account Management In this role, you will be part of our senior leadership team in our business development function and will report directly to the founders. The Head of Account Management team will own the entire PnL of our existing customers with the help of a team of Account Managers, who will be based in different parts of the country. You will be a key contributor to achieving the company's near-term and long-term objectives by providing technology consulting and delivering value to our customers. You will be responsible for customer relationships with our enterprise customers and customer retention along with other areas which fall under the customer success and account management portfolio. Responsibilities : ● Strategize and grow the overall portfolio by driving cross-sell/up-sell across companies diverse product portfolio. ● Lead a team of account managers, understanding their training requirements, providing feedback and ensuring they reach competent levels. ● Building a strong relationship with critical/top clients and key personnel (CXOs) within customer companies. ● Design and build customer success strategy to create a strong and loyal customer base and ensure the company's growth. ● Help foster company-wide culture of customer success. ● Drive strategic discussions in terms of identifying new areas of opportunity and vision for the team . ● Be passionate about customer success through continuous value engineering and operational delight. ● Create ROI and value proposition to customers for continued renewal of contracts and business growth. ● Own company's account renewal framework and be responsible to exceed targets through continuous adoption and value tracking for customers. ● P&L management of the company's portfolio customers. ● Communicate effectively and build good relationships with decision makers at every level, whereby they trust and value your opinions, seek advice on their business, technology and operations issues. ● Open up new buyers and new avenues of revenue generation within the customer's organization by mining new contacts and taking up discussions. ● Conduct QBR, understand challenges, ensure CSAT and in partnership with delivery managers and technical teams ensure that there are no hiccups in the relationship. ● Support and develop direct reportees through coaching and mentoring. ● Responsible for working with other department heads and setting goals for the team. Key Requirements : ● 8+ years of Account management/Sales experience. ● Minimum 4+ years of managerial experience. ● Proven ability to manage, mentor and lead a team of high-performing account managers and executives. ● B2B/SaaS experience with knowledge of logistics and supply chain is preferred. ● Proven and successful track record in establishing strong and long-term consumer relationships, being able to retain the highest-value relationships. ● Experience with longer sales cycles, and multi-contact, value-based, consultative selling is a plus. ● Ability to effectively prioritize and manage your time to address multiple responsibilities in a fast-paced, professional environment. ● Motivated self-starter who thrives on working in complex and challenging environments of a rapidly evolving business. Benefits: ● Employee Stock Options -Take a slice of the pie and grow with us ● Open door policy - No to cubicles. Yes to the Open door policy. ● Generous Parental Leave - Cause work comes second sometimes ● Documented Equal Pay Policy - Since we’re in 2025 ● Work Autonomy - Enjoy complete ownership over your work ● Employee Life Skill Training Program - Regular sessions on tax saving, investments, mental well-being, health and Fitness etc. ● Company Outings - Unwind with teammates. Work can wait. ● Paid time off - Because your well-being is our priority Show more Show less