Director Digital Product Management - C360 Data Analytics

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you will experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to gain experience new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Enterprise Data Management & Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent. By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security.

Role Descriptions:

A key enabler of this vision is a deep understanding of our customers — both individuals and businesses — through a holistic and unified view. This role is a critical component of EDMP and supports Customer 360, an enterprise-wide capability that provides a global view of entities and serves as the system of record for demographic data across American Express. Customer 360 is transforming our data ecosystem and redefining how we engage with customers by leveraging Amex’s industry-leading data assets, advanced machine learning models, and next-generation Big Data technologies.

We are seeking an accomplished and strategic leader to join as the Director – Data Analytics, C360. The ideal candidate will be a visionary problem-solver with deep expertise in data strategy, analytics, and governance. Key responsibilities include developing deterministic matching frameworks, designing data roll-up and arbitration strategies, conducting internal and external data evaluations, and leading analytical initiatives in support of the Financial Crimes Risk Management program. This role will also collaborate closely with platform owners to deploy data science solutions that enhance global customer matching, enrich data quality, and improve overall accuracy.

Primary Responsibilities:

• Design and develop advanced matching algorithms and frameworks

• Lead internal and external data evaluations

• Own end-to-end analytical delivery

• Monitor and assess data quality and algorithmic outputs,

• Provide strategic and technical thought leadership

• Collaborate with product and technology teams in an Agile environment

• Maintain an external perspective

• Drive new initiatives

• Build, mentor, and lead a high-performing team

• Contribute to attracting and hiring top-tier talent

Qualifications:

• 7+ years of experience

• Bachelor’s or Master’s degree

• Excellent communication and influencing skills

• Proven leadership experience

• Hands-on experience

• Strong technical background

• Demonstrated ability

• Experience delivering and implementing complex data products

• Exceptional program management, analytical, and problem-solving skills

• Ability to operate in ambiguity

   

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
  

• Bonus incentives 
  

• Support for financial-well-being and retirement 
  

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
  

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
  

• Generous paid parental leave policies (depending on your location) 
  

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
  

• Free and confidential counseling support through our Healthy Minds program 
  

• Career development and training opportunities
  

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.