Director-Compliance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

Global Servicing (GS) is responsible for the company’s customer service, credit, and fraud operations serving consumers, commercial clients, and merchants around the world, as well as global consumer travel and lifestyle servicing. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive innovation, and bringing a human touch to each customer interaction.

The Director of Compliance is responsible for first line regulatory-related advisory across regulatory change management, materials review, privacy, controls and issue management, as well as reporting on key compliance metrics. This role ensures business practices align with internal compliance policies and applicable regulatory expectations. The Director plays a hands-on role in operationalizing compliance requirements and embedding a strong culture of compliance within the business.

How will you make an impact in this role?

• Serve as the Compliance subject matter expert and provide day-to-day regulatory advisory to business units across products, services, and operations.
  
• Support the development and execution of sustainable processes within the business for managing compliance-related issues, including remediation and restitution efforts, in partnership with Compliance and Risk stakeholders
  
• Collaborate with key stakeholders to develop and implement compliance governance, including documentation standards and supporting system implementation.
  
• Support audits and regulatory examinations by providing business-level compliance input, documentation.
  
• Interpret and communicate applicable regulatory changes and assist with their implementation within business functions.
  
• Provide compliance input on business issues and support development of effective remediation strategies.
  
• Integrate industry best practices, emerging trends, and regulatory developments into the business compliance approach
  
• Contribute to compliance reporting, risk monitoring, and insights shared with business leadership.
  

Qualifications:

• 
  10+ years of experience in risk management within the financial services industry, with significant compliance and regulatory experience.
  

• 
  Strong knowledge of applicable laws, regulations, and industry standards. Understanding of risk management principles, frameworks, and regulatory requirements
  

• Proven expertise in banking and/or credit regulatory compliance, with demonstrated ability to translate regulatory requirements into actionable business guidance.
  
• Understanding of regulatory frameworks, including consumer protection (UDAAP, ECOA, FCRA, EFTA, TILA, etc.) and compliance management systems preferred
  
• Experience communicating and working with risk professionals to socialize new requirements and problem solve
  
• Strong communication, presentation, and interpersonal skills, with the ability to influence and collaborate effectively across organizational levels
  
• Willingness to think outside the box, ask questions and raise concerns.
  
• Demonstrated ability to drive change and innovation, leveraging technology and data analytics
  
• Strong team player, and self-motivation with the ability to handle multiple work streams across geographical locations and ad-hoc tasks simultaneously
  
• Professional regulatory compliance certification preferred (CRMC, CAMS, CCEP, CIP)
  
• Bachelor’s degree in law, Compliance, Business, or a related field. Master’s degree preferred.
  

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities