Developer III - Software Engineering

3 years

0 Lacs

Posted:7 hours ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Role Description

Role Proficiency:Independently develops error free code with high quality validation of applications guides other developers and assists Lead 1 – Software Engineering

Outcomes

  • Understand and provide input to the application/feature/component designs; developing the same in accordance with user stories/requirements.
  • Code debug test document and communicate product/component/features at development stages.
  • Select appropriate technical options for development such as reusing improving or reconfiguration of existing components.
  • Optimise efficiency cost and quality by identifying opportunities for automation/process improvements and agile delivery models
  • Mentor Developer 1 – Software Engineering and Developer 2 – Software Engineering to effectively perform in their roles
  • Identify the problem patterns and improve the technical design of the application/system
  • Proactively identify issues/defects/flaws in module/requirement implementation
  • Assists Lead 1 – Software Engineering on Technical design. Review activities and begin demonstrating Lead 1 capabilities in making technical decisions

Measures Of Outcomes

  • Adherence to engineering process and standards (coding standards)
  • Adherence to schedule / timelines
  • Adhere to SLAs where applicable
  • Number of defects post delivery
  • Number of non-compliance issues
  • Reduction of reoccurrence of known defects
  • Quick turnaround of production bugs
  • Meet the defined productivity standards for project
  • Number of reusable components created
  • Completion of applicable technical/domain certifications
  • Completion of all mandatory training requirements

Code

Outputs Expected:
  • Develop code independently for the above

Configure

  • Implement and monitor configuration process

Test

  • Create and review unit test cases scenarios and execution

Domain Relevance

  • Develop features and components with good understanding of the business problem being addressed for the client

Manage Project

  • Manage module level activities

Manage Defects

  • Perform defect RCA and mitigation

Estimate

  • Estimate time effort resource dependence for one's own work and others' work including modules

Document

  • Create documentation for own work as well as perform peer review of documentation of others' work

Manage Knowledge

  • Consume and contribute to project related documents share point libraries and client universities

Status Reporting

  • Report status of tasks assigned
  • Comply with project related reporting standards/process

Release

  • Execute release process

Design

  • LLD for multiple components

Mentoring

  • Mentor juniors on the team
  • Set FAST goals and provide feedback to FAST goals of mentees

Skill Examples

  • Explain and communicate the design / development to the customer
  • Perform and evaluate test results against product specifications
  • Develop user interfaces business software components and embedded software components 5 Manage and guarantee high levels of cohesion and quality6 Use data models
  • Estimate effort and resources required for developing / debugging features / components
  • Perform and evaluate test in the customer or target environment
  • Team Player
  • Good written and verbal communication abilities
  • Proactively ask for help and offer help

Knowledge Examples

  • Appropriate software programs / modules
    • Technical designing
    • Programming languages
    • DBMS
    • Operating Systems and software platforms
    • Integrated development environment (IDE)
    • Agile methods
    • Knowledge of customer domain and sub domain where problem is solved

Additional Comments

Job Description: ServiceNow Assist Specialist Role Summary We are looking for ServiceNow Assist Specialists to support the customer’s enterprise ServiceNow platform by enabling AI-driven capabilities, conversational experiences, and workflow automation. The ideal candidate will leverage ServiceNow Assist to enhance end-user productivity, improve service desk efficiency, and deliver intelligent automation solutions. This role requires strong ServiceNow expertise, a solid understanding of ITSM/ITIL practices, and experience integrating AI/virtual agents within enterprise workflows. Key Responsibilities
  • Design, configure, and deploy ServiceNow Assist features to support ITSM, HR, and other business workflows.
  • Develop and optimize Virtual Agent conversations, intents, and knowledge bases to improve self-service adoption.
  • Partner with business stakeholders to identify automation opportunities and translate them into ServiceNow Assist use cases.
  • Configure Generative AI features within ServiceNow to enhance incident resolution, knowledge search, and request fulfillment.
  • Collaborate with ServiceNow developers and administrators to integrate Assist capabilities into existing workflows.
  • Monitor Assist performance, gather usage analytics, and continuously improve conversational models.
  • Provide training and enablement to support teams on leveraging Assist features effectively.
  • Ensure compliance with organizational security, governance, and data privacy policies. Required Skills & Experience
  • 3+ years of hands-on experience with ServiceNow platform administration and development.
  • Strong knowledge of ServiceNow ITSM processes (Incident, Problem, Change, Request).
  • Proven experience with Virtual Agent, NLU (Natural Language Understanding), and conversational AI on ServiceNow.
  • Understanding of ServiceNow Assist and its integration with GenAI capabilities (e.g., case summarization, knowledge recommendations).
  • Familiarity with JavaScript, JSON, and ServiceNow scripting.
  • Strong problem-solving, communication, and stakeholder management skills. Preferred Skills
  • ServiceNow Certified System Administrator (CSA) and ITSM certifications.
  • Experience with ServiceNow Generative AI Controller and Predictive Intelligence.
  • Background in ITIL v4 practices and enterprise IT operations.
  • Exposure to HRSD, CSM, or other ServiceNow workflows beyond ITSM.
  • Experience with AI/ML platforms or chatbots outside ServiceNow is a plus.

Skills

Servicenow,Servicenow Admin,Javascript

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IT Services and IT Consulting

Aliso Viejo CA

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