Role Description
Role Proficiency:Acts under very minimal guidance to develop error free code; testing and documenting applications
Outcomes
- Understand the applications features and component design and develop the same in accordance with user stories/requirements.
- Code debug test and document; and communicate product/component/feature development stages.
- Develop optimized code with appropriate approach and algorithms following standards and security guidelines independently
- Effectively interact with customers and articulate their input
- Optimise efficiency cost and quality by identifying opportunities for automation/process improvements and agile delivery models
- Mentor Developer I – Software Engineering to become more effective in their role
- Learn technology business domain and system domain as recommended by the project/account
- Set FAST goals and provide feedback to FAST goals of mentees
Measures Of Outcomes
- Adherence to engineering processes and standards (coding standards)
- Adherence to schedule / timelines
- Adhere to SLAs where applicable
- # of defects post delivery
- # of non-compliance issues
- Reduction of reoccurrence of known defects
- Quickly turnaround production bugs
- Meet the Defined productivity standards for project
- Completion of applicable technical/domain certifications
- Completion of all mandatory training requirements
Configure
Outputs Expected:
- Follow configuration process
Test
- Create and conduct unit testing
Domain Relevance
- Develop features and components with good understanding of the business problem being addressed for the client
Manage Defects
Estimate
- Estimate time effort and resource dependence for one's own work
Mentoring
- Mentor junior developers in the team
- Set FAST goals and provide feedback to FAST goals of mentees
Document
- Create documentation for one's own work
Manage Knowledge
- Consume and contribute to project related documents share point libraries and client universities
Status Reporting
- Report status of tasks assigned
- Comply with project related reporting standards/process
Release
- Adhere to release management process
Design
- Understand the design/LLD and link it to requirements/user stories
Code
- Develop code with guidance for the above
Skill Examples
- Explain and communicate the design / development to the customer
- Perform and evaluate test results against product specifications
- Develop user interfaces business software components and embedded software components
- Manage and guarantee high levels of cohesion and quality
- Use data models
- Estimate effort time required for own work
- Perform and evaluate tests in the customers or target environments
- Team player
- Good written and verbal communication abilities
- Proactively ask for and offer help
Knowledge Examples
- Appropriate software programs / modules
- Technical designing
- Programming languages
- DBMS
- Operating Systems and software platforms
- Integrated development environment (IDE)
- Agile methods
- Knowledge of customer domain and sub domain where problem is solved
Additional Comments
The Atlassian Cloud Support Engineer will be responsible for administering, supporting, and enabling T-Mobile users across Jira Software, Jira Service Management, Jira Align, Jira Analytics, Confluence, and Atlassian Cloud Administration. This role also requires knowledge on ROVO AI (Atlassian’s AI platform), including the design, testing, and support of both Out-of-the-Box (OOTB) and Custom ROVO agents to optimize ITSM, DevOps, and knowledge management operations. The engineer will deliver L2/L3 support, drive automation and integrations, ensure compliance alignment, and collaborate with cross-functional teams to provide an AI-powered day-to-day support model. Key Responsibilities Atlassian Cloud Support
- Administer and support Jira Software, JSM, Jira Align, Jira Analytics, and Confluence Cloud.
- Manage projects, workflows, permission schemes, request types, dashboards, and Confluence spaces.
- Handle user provisioning and access management via Entra ID/SSO.
- Provide operational support for day-to-day activities, tickets, and escalations.
- Configure, test, and deploy ROVO OOTB agents for Jira Service Management and Confluence KB.
- Integrate ROVO agents with Service Desk intake, Automation for Jira (A4J), and Jira projects. Automation, Integrations & Scripting
- Design and build automation rules ((A4J) in Jira, JSM & Confluence.
- Create scripts for bulk administrative operations (Python, Bash, PowerShell, Groovy).
- Support ROVO integrations with third-party systems using ROVO connectors.
- Configure webhooks, connectors, and Marketplace apps for automation and knowledge routing.
- Document knowledge articles, playbooks, and SOPs in Confluence for operational teams. Required Skills
- Strong Administrative and custom config knowledge on Atlassian Cloud: Jira Software, JSM, Jira Align, Analytics, Confluence, Admin.
- ROVO AI: Strong understanding of platform architecture, with hands-on experience in OOTB and Custom ROVO agents. Skilled in ROVO actions and integrations with Jira, Confluence, and A4J
- Nice to have Proficiency in Python, Bash, Groovy (Script runner optional).
- REST APIs: Experience with Atlassian REST v3, Admin APIs, and ROVO endpoints.
- DevOps Tools: GitLab CI/CD.
- Soft Skills: Strong troubleshooting ability, effective stakeholder communication, thorough documentation, and an AI/automation-first mindset. Important note:
- Minimum 2 years of hands-on experience with Atlassian cloud tools including Jira Service Management and Jira Software.
- Willingness to work U.S. business hours to support customers across multiple time zones.
Skills
Atlassian,Jira,Confluence,Scripting
