Desktop Support Specialist

Job Opportunity Desktop Support at ITC Infotech

Location:

Experience Required:

Job Type:

Notice period: Immediate to

Budget:

Job Title

Desktop Support

Job Summary:

End User Support Technician

Key Responsibilities:

• Provide

  on-site

  technical support for desktop systems, laptops, printers, and other IT hardware.
• Install, configure, and troubleshoot Windows OS, Microsoft Office Suite, and other common desktop applications.
• Set up and manage

  Microsoft Outlook

  accounts, including configuration, troubleshooting, and PST file management.
• Manage user access, profiles, and permissions as needed.
• Configure and troubleshoot

  LAN/WAN

  connectivity and

  DNS/DHCP

  settings.
• Ensure network cables, switches, and routers are functioning properly and escalate complex issues to network engineers.
• Respond to and resolve user tickets and service requests in a timely manner.
• Maintain inventory of IT assets and update documentation regularly.
• Assist with new hire setups including hardware, user accounts, email, and necessary applications.
• Educate end users on best practices and basic troubleshooting.

Required Skills & Qualifications:

• Proven experience (2+ years) in

  desktop support or IT helpdesk

  roles.
• Strong knowledge of

  Windows operating systems

  (Windows 10/11).
• Hands-on experience with

  LAN/WAN troubleshooting

  ,

  IP addressing

  ,

  DHCP

  , and

  DNS

  .
• Solid understanding of

  Microsoft Outlook configuration

  and troubleshooting.
• Familiar with Active Directory, user management, and group policies (preferred).
• Strong communication and interpersonal skills with the ability to work directly with end users.
• Ability to lift and move equipment as needed (PCs, monitors, etc.).
• Relevant certifications such as

  CompTIA A+

  ,

  Network+

  , or

  MCSA

  are a plus.

Preferred Qualities:

• Self-motivated and able to work independently on-site.
• Strong problem-solving skills and attention to detail.
• Ability to prioritize and manage multiple tasks efficiently.

Work Environment:

• Office hours: Rotational shift
• May require occasional travel between local office locations.

Kindly share the below details along with your updated resume.

Total Exp:

Rel Exp:

Skill:

Current company with Payroll:

CTC:

ECTC:

NP:

LWD:

Current location:

Preferred location for Bangalore / Noida (Yes/No):

Holding any Offers and Package:

Thanks & Regards

Faijunnisa

Faijunnisa.shaik@itcinfotech.com