Desktop Support Specialist

Experience:

Job Title

Location

About the Company

Job Overview:

Key Responsibilities:

• Tier-One Support: Provide hands-on and remote technical assistance to end-users for desktop-related issues, ensuring timely resolution
• Ticket Management: Monitor and respond to user requests and incidents via ticketing systems, emails, phone calls, and instant messages, ensuring all issues are tracked and resolved efficiently
• Hardware and Software Support: Support and maintain desktops, laptops, desk phones, headsets, printers, and related peripherals, ensuring all systems are functioning optimally
• Mobile Device Support: Provide support for iOS and Android devices, including mobile phones, tablets, and hotspots
• Internet & Network Services: Troubleshoot internet connectivity issues, open tickets with service providers, and dispatch technicians as necessary
• Google Workspace Administration: Support and maintain the Google Workspace Enterprise environment, ensuring smooth functionality and security for all users
• Active Directory Management: Administer and manage the Active Directory environment, ensuring proper access control, user permissions, and account management
• Anti-Virus Management: Install and maintain anti-virus software and clients, ensuring all devices are secure and protected
• User Account Management: Handle the creation, modification, and deletion of user accounts across multiple platforms, including Active Directory, VPN, Email, and CRM systems
  

Other Duties:

• Team Collaboration: Work closely with other IT team members to ensure smooth operations and effective problem-solving
• Additional IT Tasks: Assist with software installations/uninstalls, after-hours team meetings, and Windows Server patching as assigned by the IT Manager
• Continuous Improvement: Contribute to identifying and implementing improvements in IT processes and infrastructure
  

Qualifications:

• Proven experience in desktop support, troubleshooting hardware and software issues
• Experience with Active Directory, Google Workspace, and mobile device management
• Strong troubleshooting skills for hardware, software, and network-related issues
• Familiarity with antivirus software installation and management
• Excellent communication skills, both verbal and written, and the ability to prioritize multiple support requests
• Detail-oriented, with strong organizational and problem-solving abilities
• Ability to work both independently and as part of a collaborative team