Desktop Support Specialist

As a Desktop Support Specialist at Allen Lund Company, you will be responsible for providing technical support across various systems and devices to ensure a seamless user experience. Your primary focus will be on tier-one support, ticket management, hardware and software support, mobile device support, internet and network services troubleshooting, Google Workspace administration, Active Directory management, anti-virus management, and user account management. You will play a crucial role in handling end-user desktop-related issues through hands-on and remote technical assistance, ensuring timely resolution. Monitoring and responding to user requests and incidents via ticketing systems, emails, phone calls, and instant messages will be a key part of your responsibilities to track and resolve issues efficiently. Supporting and maintaining desktops, laptops, mobile devices, printers, and peripherals will be essential to ensure optimal system functionality. In addition to troubleshooting hardware, software, and network-related issues, you will be involved in providing support for iOS and Android devices, troubleshooting internet connectivity issues, managing the Google Workspace Enterprise environment, administering the Active Directory environment, installing and maintaining anti-virus software, and handling user account management across multiple platforms. Collaboration with other IT team members, assisting with software installations/uninstalls, participating in after-hours team meetings, and contributing to continuous improvement in IT processes and infrastructure will also be part of your duties. Your qualifications should include proven experience in desktop support, familiarity with Active Directory and Google Workspace, strong troubleshooting skills, excellent communication abilities, attention to detail, and the capacity to work both independently and as part of a collaborative team.,